LaFontaine Buick GMC of Lansing

3.4

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–6:00pm
Saturday
10:00am–4:00pm
Sunday
Closed

Cars on the lot

122 cars available See all Cars

Dealership reviews

3.4
Rating and reviews of LaFontaine Buick GMC of Lansing are from Cars.com and DealerRater.com

17 reviews

Buyer

5.0
by BECKY WAGNER on May 21, 2022

First time dealing with Lafontaine .. could not be happier.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Becky, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Carolyn Kirwin's 2022 Terrain purchase experience

5.0
by CAROLYN KIRWIN on May 06, 2022

Tyler was a very knowledgeable and had the best ever customer service. Tyler made the buying process a wonderful experience. I was very impressed with him as a professional and as an individual.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Carolyn, thank you for your kind review; we are happy to pass along your comments to Tyler here at LaFontaine Buick GMC of Lansing! If you have any further questions, please give us a call. We're always happy to help! Take care!

We bought our Acadia from Blake at LaFontaine and he is

1.0
by Dfarmer023 on Apr 27, 2022

We bought our Acadia from Blake at LaFontaine and he is such a liar. This dealership tells you what you want to hear but lives up to none of it. Their customer service is the worst I have ever had. Do not buy anything from this place. Blake and Terrance are both liars. Stay away from this dealership.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

New Buick

5.0
by MARY SUMAN on Apr 25, 2022

Great dealership! I had nothing but a positive experience with them. They went out of their way to find just what I wanted the minute it hit the lot they called me to let me know. I look forward dealing with them in the future.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Mary, thank you so much for your positive comments about LaFontaine Buick GMC of Lansing! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

New Yukon xl

5.0
by SARAH NIETERT on Apr 19, 2022

It was a very easy and smooth transaction. Tyler was very Helpful. I would definitely recommend this dealer to a friend.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Sarah, we appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

ALEX P

5.0
by Alex Courtney Pierre III on Apr 16, 2022

IT WAS AN AWESOME EXPERIENCE FDROM START TO FINISH

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Absolutely the worst customer service I’ve experienced in

1.0
by Jeffdunkedin2010 on Mar 15, 2022

Absolutely the worst customer service I’ve experienced in years. The salesman we were dealing with was pompous arrogant didn’t show us anything good I went with the intentions of spent 15k on a nice van and all he could show me was dented dinged up garbage. And was very short with me when I talked to him. never would I recommend anyone going here and or buy from this salesmen or dealership it was atrocious.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Gerry will give you an honest deal.

5.0
by Rena Flower on Mar 09, 2022

Gerry Ricks treated us with the utmost respect any dealer has ever shown us. The manager was great to they were very nice and took good care of us. we left happy as a peach.

Customer service 5.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Rena, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Very happy with experience.

5.0
by Karman Lewis on Feb 17, 2022

Was greeted promptly, very courteous staff, and answered some of my questions or was referred to someone who could.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Karman, we're happy you found our staff to be so supportive during your experience here at LaFontaine Buick GMC of Lansing. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

retired G.M.

1.0
by mike larson on Jan 24, 2022

i was told my bill would be around 400 dollars it came to 524 what a joke.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Mike, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact our Service Manager, Travis Richardson, at trichardson@lafontainemotors.com or 833-681-1696 so we can work towards a resolution. We look forward to hearing from you. Take care!

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