LaFontaine Buick GMC of Ann Arbor

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–6:00pm
Saturday
10:00am–4:00pm
Sunday
Closed

Cars on the lot

146 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of LaFontaine Buick GMC of Ann Arbor are from Cars.com and DealerRater.com

222 reviews

Amazing

5.0
by Randy Smith on May 28, 2022

I really like the Iservice video, it really nice to see what the Technician sees.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

The absolute only place that I get my cars serviced at!

5.0
by Michael Johnson on May 12, 2022

The absolute only place that I get my cars serviced at! Very thorough with recommendations and how best to plan for the future. I had the chance to work with Larry and it was good catching up with Dave and TJ! Outstanding customer service! See you all in a few thousand miles!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Wonderful life at The Buick of Ann Arbor

5.0
by Catherine Murray on Jan 10, 2022

My Buick full service needs here are the highest quality that I have ever had, ever with any of the many vehicles that I have owned. . I highly recommend working with them for a purchase and for service.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Catherine, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

Good luck trying to get GAP insurance refund

1.0
by Tamie C on Oct 18, 2021

We bought the suv in January 2020. Paid it off August 2021. Tried multiple times and left multiple messages with the finance Department. Finally got an email from the Business Manager, Lauren B. On September 23. I signed everything, sent her proof and provided my new address. She said she got it all and it would be processed and I would have my check in 2-3 weeks. I emailed her after 2+ weeks for an update and to make sure it went to the new address. She then asks for the new address again. More time goes by, no check. I email 3 more times asking for an update. Nothing. Now, almost 4 weeks later and a call to the General Manager, Robert S, she emails back saying the lady who cuts the checks was out last week! What about the previous 3 weeks? Your mission for the company is a joke when your business manager doesn’t do her job. Nor did she apologize. Seems unacceptable to me.

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Amazing dealership/communication/salesperson

5.0
by Danny and Morgan on Oct 02, 2021

We’ve worked with a few dealerships in the past, and this one was by far the best. Collin was kind, helpful, and amazing to work with!!! We just purchased a 2021 GMC Yukon XL, and we did it all via online/the phone. Collin made it such a simple process and went above and beyond with constant communication!! The vehicle is perfect and we couldn’t be happier!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Danny, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Worse customer service from a sales( Nicole...

1.0
by Freeze11 on Sep 23, 2021

Worse customer service from a sales( Nicole Blaze)/financial manager(Nick Leporowski). They will waste your time and lead you down a rabbit hole. If your lucky they will call you back. I had to call the front desk every time I need an update on what’s going on. They will “sell” you a car that has already sold just to get you into the dealerships. They are dishonest and are scammers. They will quote you good monthly payment and then go against there word. Be smart and a stay away from this dealership!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Very unprofessional went to purchase a used vehicle...

1.7
by Meho156 on Jul 29, 2021

Very unprofessional went to purchase a used vehicle forgot the agents name so asked if they could look it up who I talked to but was told it didn’t matter. So I made a offer and the agent accepted I went my car to get funds to pay for the car when I got back the agent that he would only sell the car at the original price and only would only fill the tank and detail the vehicle like any other car dealership would si I left because he lied to me unacceptable.

Overall experience 1.0 Does not recommend this dealer.

I inquired about a vehicle they had listed online, waited...

1.0
by irwin1138 on Jul 19, 2021

I inquired about a vehicle they had listed online, waited over a week for a response, and was eventually told it did not pass their safety inspection and was not for sale.

Overall experience 1.0 Does not recommend this dealer.

Good Experience; Would Recommend

5.0
by CHARLES THOMAS on Jun 22, 2021

Your dealership has provided very valuable, courteous and friendly service. Tom Saxton, the salesman who worked with me and my wife, alerted us to some discounts for which I was eligible that saved us several thousand dollars off the new car price. My wife and I are both highly satisfied with the new Buick we purchased from your dealership.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Just had our best ever experience purchasing a vehicle!...

5.0
by Hess on Nov 03, 2020

Just had our best ever experience purchasing a vehicle! Our salesperson, David Willard, gave us the price that we were quoted with employee pricing, a rebate, and two extra discounts that were available for our truck purchase. He was very friendly and professional. Also appreciated the professionalism from Lauren in finance who made the paper signing go very quickly and made sure the numbers matched up to what we had been quoted. Thank you LaFontaine GMC of Ann Arbor.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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