LA City Cars


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Dealership reviews

Rating and reviews of LA City Cars are from and

23 reviews


by Mark on Jun 03, 2021

I tried to buy this car for 2 days. I called 10 times. Text it to different people. There's a real xxx for that price out the door five times. No response. Did they raise the price of the car $4,000. And still I never got a reply. Every time I called it was absolute chaos, different person every time no idea what I'm talking about.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Great team and I would highly recommend them!

by Shawn Jones on Dec 09, 2020

Spoke to Manny and he set the appointment for the next day at 9:00 am. When we arrived we were impress of how many selection to choose from and how clean and welcoming the staff was, Vanessa was our sales person and we was completely happy with her knowledge of the vehicle that we were purchasing.The financing manager was awesome as well . We really felt comfortable buying a car from them, this car was my wife birthday present and they had her smiling from ear to ear she is a proud Mercedes Benz owner thanks to them over at LA City Cars in Inglewood, CA

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Poor Customer Service

by Sperry on Oct 10, 2020

I set up an appointment to see a car, was told the car was available and even reconfirmed on the appointment time. When we arrived the team clearly had no idea we had made an appointment and spent 15 minutes searching for the car, only to say it wasn't actually there. Although the person on site was nice enough, this was pretty disapointing considering we drove 3.5 hours round trip becuase they said the car was there. It sounds like they are new to the area and need to get much more organized if they hope to provide any kind of decent customer service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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