Kunes Ford of Antioch
Hours of Operation
Cars on the lot
I frequently work on my on vehicle and only take it to shops when time is short or a computer related issue requires more diagnostic equipment, I can say that you should run away from Kunes service department. I originally dropped my truck off for a computer issue and asked them to look at the death wobble (F250). After two days of diagnosis, Katrina called me and stated numerous issues. Not only were all four brakes shot, but the drag link was “gushing metal” and the transfer case control module needed replacement (there isn’t a transfer case control module on the F250, only an ECM) Since all four pads and rotors had been recently replaced by me, I called her on her BS, paid the “diagnosis fee”, and took my truck back. Today I pulled the drag link and found no measurable wear. I also checked the brake pads. Both the front and rear pads had over 50% of the pad remaining. I will never be taking my vehicles back to Kunes and recommend you do the same.
I frequently work on my on vehicle and only take it to
I frequently work on my on vehicle and only take it to shops when time is short or a computer related issue requires more diagnostic equipment, I can say that you should run away from Kunes service department. I originally dropped my truck off for a computer issue and asked them to look at the death wobble (F250). After two days of diagnosis, Katrina called me and stated numerous issues. Not only were all four brakes shot, but the drag link was “gushing metal” and the transfer case control module needed replacement (there isn’t a transfer case control module on the F250, only an ECM) Since all four pads and rotors had been recently replaced by me, I called her on her BS, paid the “diagnosis fee”, and took my truck back. Today I pulled the drag link and found no measurable wear. I also checked the brake pads. Both the front and rear pads had over 50% of the pad remaining. I will never be taking my vehicles back to Kunes and recommend you do the same. I’ll have to find a reputable shop for my computer issue
The service team was outstanding understanding my needs
The service team was outstanding understanding my needs and exceeding all expectations. I usually don't write reviews yet have very high standards. They impressed me with the care they provided for both me as a customer and my car
Hi Jsalemi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Well it all started ok.
Well it all started ok. I spoke Bob Skinner on 4/15 and let him know I was coming from Detroit on 4/16 to look at the Dodge Grand Caravan. To ensure he understood my seriousness, I OFFERED to leave a deposit. I communicated with Bob and let him know where I was while en route. Once I arrived at the dealership I called Bob. He comes out, he hands me the keys and asks for a copy of my license. I oblige. As he comes to return my license, My sister (the actual buyer) and I were inspecting the van. Bob never even went over the details of the car with us. Didn't show us how anything worked. He didn't walk around and discuss the beauty of the car. NOTHING!!! Not even a suggestion of the best route to take since he KNEW I wasn't from there. No hospitality, no water, no coffee,.So we test drive, after all that is what came to do. I guess customer service is optional. We stop at the BP for about 30 minutes as we figure out the stow and go features and how to get the lift gate open inside the van. We are both currently in SUVs and buttons are not the same. So we are headed back and see an open tire service shop with bays. We think, hey let's see if they can look underneath for any hidden issues and get an objective view. The tech comes out, and does a quick informal inspection for us. Says a few things we needed to make mention of. Another tech comes out, asks what is going on. I explained we are from Detroit and though there is 500 mile warranty, we want to make sure it is sound before putting it on the highway. He says in that case let's get up in the air to give you peace of mind. Of course we are not their only customers, but he gets it in relatively quickly about 15 mins. The tech comes in the lobby and gets us. Shows us there is gasket leak to keep an eye on and showed us where the spare tire was, knowing from experience that most new owners to this van has no idea it is in the stored in the middle of car underneath. Now we are going through this car like a fine tooth comb. We learned the vehicle bumper may have been replaced or at least repaired. The carpet in back is off, the rear driver bumper panel is not attached but not listed as having an accident. The seat in the back was missing a cover and the other one was broken. We noticed a cracked in the front grill too. Now while we are going through the inspection the dealer is calling me. I text back I will call back. Then they keep calling. They ask if everything is ok. I respond getting the car checked out. Then they keep calling texting back to back as if I am not responsive. Now I'm irritated. Because now their texts are aggressive. Bring the car back now. I'm thinking, you have my vehicle with a Michigan plate and a copy of my license but mostly My daughter is in my car at the dealership and just left out the dealer using the restroom. Now this is when it all went to xxxx. Now we are done talking to the techs, gotten their recommendation to have flush the power steering fluid and break fluids because they DIRTY ASF (their words exactly) . I answered, the guy claimed to be the GM, and says I was made aware you Took a vehicle from our lot. I responded I didn't take anything, and from your statement it sounds as if you think I stole the car. He says well we didn't know. Now I'm on 100. I texted Bob we were getting it checked. We are less than 1 mile away. When we return to the lot he comes flying out, like we really stole it. He claimed he was not told we was getting it inspected. I go find Bob who received the texts to find out why he wasn't communicating or why this man thinks I stole a car. Now Bob says he didn't tell them but I didn't tell him we were getting an inspection up front. He said he wouldn't have a had a problem, I said we didn't know we were when we left. But since it wouldn't have been problem, why is it now. They had nothing!!! At this point I'm done. I know when my money is welcomed.
Last year I took my Fusion to Antioch for warranty work.
Last year I took my Fusion to Antioch for warranty work. While I waited, I entertained the idea of buying a truck. During the test drive there was a loud clicking from the rear, and the alignment was off. Salesman said it was the leveling system and "normal". I knew then, he didn't know what he was talking about, because its NOT normal. No big deal, as I knew these could be addressed at sale. I made an offer, they countered, of course. For FIVE HOURS they haggled me. Every time I asked for my keys, they sent someone else to negotiate. In the end, guess what? I got it for my original offer. Awesome, right? Now fast forward a month. I'm waiting for, what turned out to be an actuator, to come in when I notice none of the steering buttons are working. I call Kunes to add it to the warranty service. Easy-peasy... Covid hits Communist Illinois. My parts are delayed. I make several calls for updates, no response. Five months later I finally get a response from a great girl named Abi. Super helpful. However, my parts had come in, but because no one notified me, they were put back in stock. Now we wait again. Now during those months, I had replaced the buttons and trouble-shot the problem to the clock-spring. I told Abi to tell the tech what the problem was and which parts to order. (I could do the work myself, and I was only there due to the warranty I purchased.) I drop off my vehicle on a Wed. The repairs listed on the order should only take a day at most. The tech tells Abi the spring is fine, and its the buttons. So he replaces the buttons. What do you think happens? The buttons still don't work! Guess which part he finally finds as the culprit? yep, the clock-spring. He tells Abi that the buttons I installed musta been "fried" by the bad spring, and it had to be programmed. I call BS. Thats not how that system works. NOW, we have to wait for a new spring! They've now had my truck for a week and a half. They tell me the new part is installed! Yay! except...they never ordered the actuator..UGH. I ask her to just get the part, I'll install it myself. She explains the warranty stuff, which I understand, but then tells me the tech said "its pretty complicated, a lot of wiring and stuff". Again, more BS. Its's a plug-n-play, thirty minute job. I tell her I'm coming to get the truck and I'll bring it back when the part comes in. She talks to the tech. She asks if I can give them about an hour and a half for pick-up. This tells me my truck was still sitting in pieces when I called. Thats not the best part!.. when I go to pick it up, it's still not ready! When its finally brought around I notice the running boards are out. No worries. But then I notice that its just the driver's side thats out. Try my damnedist to get the xxxx thing to stowe. Not happening. So I reverse back to the service area and go inside. Service manager asks if theres a problem?...I told him, "you're xxxx-right there is" and asked to speak with him outside. Showed him the truck. This guy had the gall to tell me "its a common problem on these models...and for a small fee we have a service repair for these". Seriously?! It was not a problem when I brought it in! and maybe the tech should have noticed that only one running-board was working before he brought it out! Well, I gave him a few choice words about their idea of 'service'. So, I waited nearly six months for a repair, they kept my truck for a week and a half for what should've been a $100 part and 2hrs of labor, and all of the needless replacement parts and tech-hours are being billed to the warranty company. AND, I STILL have to go back to get the actuator replaced. There are employees there that are doing their best, but with xxxx-poor management, it's not enough to recommend this dealership to anyone. Good luck to them. I hope they straighten it out. Until then, I will not be going back.
Our manager would really like to speak with you more regarding this matter. Please reach out to us at (847) 395-3900. We look forward to hearing from you.
Not normally one to leave bad reviews but this has been a...
Not normally one to leave bad reviews but this has been a pretty rough car buying experience. After a few days of talking, the salesman and I agreed on a price for an F250 Platinum. The dealership was supposed to include a set of Ford accessory ramps at delivery. I drove to the dealership, test drove the truck, and started doing paperwork. Desk manager came out and said they would pay half of the ramps. The ramps cost $600, but the manager said cost would be $1000, and asked me to pay $500 of it. Basically, I would be paying for all of the ramp expenses while they claim to pay “half.” But that’s not really a big deal. We agreed to remove the ramps in exchange for a full tank of fuel. Next came finance. I noticed the purchase agreement was $1,200 higher than the price we agreed on. I asked, he said it was inaccurate due to the software he’s using. He offered to show me on his computer, and there was a line for “dealer accessories” that was $1,200. He left the room, came back, and took the $1,200 off. Again; not a huge deal. But seems very shady and most people likely wouldn’t notice. Especially the ones that are lied to and told it’s “just inaccurate software.” Around 8:00 on Thursday I took delivery of the truck. On my way home, I got on the interstate and a blind spot monitor error pops up on the dash. I stopped to grab food around 8:30, on my way back to the truck I noticed the left tail lamp was broken, right on the blind spot radar. Tried calling the dealer, sent a message to the general manager and the salesman right away. Friday morning I called the used car manager and he was insinuating that I broke the tail light after delivery. I went online, found the listing for the truck (still active) and sure enough, the tail light is broken in several of the pictures. There were also pictures of the truck sent to me by the salesman prior to delivery that show the broken light. Used car manager said he would touch base with the general manager and contact me on Saturday. Heard nothing back Friday or Saturday. I called Monday, I was sent to voicemail and never got a returned call. I ate the $800+ tail light not including install. I’m not sure how the truck passed the safety inspection with a blind spot monitor error or a broken DOT required light. IL state law also indicates that tail lights must not be damaged for a legal sale. WI state law requires no damage to any lights on the vehicle exterior. I’ve chalked this up as a learning experience. I figured the dealer would make things right and try to retain repeat customers that buy $80,000 trucks. But when a dealer has their own legal team and won’t return phone calls, it makes sense. I’ll update/edit/revise this if they do follow up or reimburse me for the tail light. But with the way things are going, I’m not holding my breath.
Our manager would really like to speak with you more regarding this matter. Please reach out to us at (847) 395-3900. We look forward to hearing from you.
I WORKED WITH DYLAN HE WAS WAY ABOVE A FIVE STAR RATING HE WAS VERY HELPFULL AND DID EVERYTHING TO HELP WIYH THE PURCHASE OF MY VEHICLE YOU HAVE A GREAT EMPLOYEE AND NICE YOUNG MAN WORKING FOR YOU I WOULD SEND ANYONE TRYING TO GET VEHICLE TO SEE HIM GREAT GUY.
Awwww, thank you for taking the time to leave a review and let the world know how great Dylan is (we think he is pretty awesome, too)!
Incompetent and don't care
I gave these people plenty of chances to make things right for me and they have not. i purchased a car over 1 year ago. i never received my plate renewal from Illinois secretary of State. i called them and they told me my car VIN number is registered to somebody else! And that person has plates registered in my name. Which is why i have spent countless hours on the phone with the Sec of State. i have had minimal email contact with someone in the title department of this dealership. i can not drive my car because the plates are essentially illegal and expired. They don't seem at all concerned with my issue so i am doing what i can to get the word out. If they made an honest mistake you would think they would be more helpful. Getting plates and registration on a car should be one of the easier things they do. But not so in my case.
David Beauchamp, it's upsetting to hear that we have not been as helpful as you have hoped. Please reach out to our manager at (847) 395-3900 to speak more about this issue. We look forward to hearing from you and we hope to get this resolved for you soon.
Horrible experience, we surely thought we had found the...
Horrible experience, we surely thought we had found the vehicle and sales person that was outstanding and were excited about taking the hour drive to buy our new vehicle. We even discussed pricing on the phone with the sales person. Well, once we sat down to purchase the vehicle we were told it was $7K more than what we were originally told. Then a lot of 1970's car dealership rhetoric. What a terrible experience, and to think they own over 35 dealerships. We even called the owner of Kunes to let him know of the situation and did not get a call back. This place lacks too much to write here. Terrible reputation and sales people who really care less. Plus NO one wears a mask. Scam is the first word I think of when I hear Kunes....or the sales person's name....
We regret to hear that your recent experience was anything less than exceptional. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Kunes Ford of Antioch
Worst customer service and service department I have...
Worst customer service and service department I have bought several trucks and cars over the years here never again don't return phone calls bought my new truck in for service told me it's going to take 4 to 6 weeks no loaners so I'm without my truck which I use for business take my advice over the years they have gotten worse talk to someone in service 3 days ago never returned call
We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (847) 395-3900. We look forward to hearing from you.