Kunes Ford of Antioch
Hours of Operation
Cars on the lot
Horrible experience, we surely thought we had found the...
Horrible experience, we surely thought we had found the vehicle and sales person that was outstanding and were excited about taking the hour drive to buy our new vehicle. We even discussed pricing on the phone with the sales person. Well, once we sat down to purchase the vehicle we were told it was $7K more than what we were originally told. Then a lot of 1970's car dealership rhetoric. What a terrible experience, and to think they own over 35 dealerships. We even called the owner of Kunes to let him know of the situation and did not get a call back. This place lacks too much to write here. Terrible reputation and sales people who really care less. Plus NO one wears a mask. Scam is the first word I think of when I hear Kunes....or the sales person's name....
We regret to hear that your recent experience was anything less than exceptional. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Kunes Ford of Antioch
Worst customer service and service department I have...
Worst customer service and service department I have bought several trucks and cars over the years here never again don't return phone calls bought my new truck in for service told me it's going to take 4 to 6 weeks no loaners so I'm without my truck which I use for business take my advice over the years they have gotten worse talk to someone in service 3 days ago never returned call
We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (847) 395-3900. We look forward to hearing from you.
8:00am appointment for oil change, tire rotation with...
8:00am appointment for oil change, tire rotation with break inspection and check engine light. Dropped off vehicle the night before. At 11:45am I inquired on the status of the car and was told “we should have answers shortly.” At 2:00pm I finally received a phone call from Jeff, the service advisor. In addition to the demeaning and rude tone Jeff took with me, he was unprofessional and violated my privacy as a customer. The first thing he said to me was, “I just spoke to X about the car.” This name is not on the paperwork, not in my customer file, or anywhere to be found associated with this vehicle. Yet, Jeff seemingly gave him all the information pertaining to the vehicle’s service appointment and was now annoyed with me for pointing this out to him and asking questions regarding MY car. Jeff provided a vague description of the ‘fuel leak’ that will cause emissions to fail but is safe to drive while they order the part. I asked, “what part exactly is broken that you need to order?” He then went into a description of the valve on the gas that releases the pressure and how it’s not getting the proper pressure which is why the check engine light is on. His tone was that of extremely bothered at having to explain this to me after just telling X this information. He said, “like a gas can that is left outside with the cap on, I’m sure your husband would understand.” Perhaps Jeff isn’t aware, but this is 2021. I do not need a husband to explain to me how gas vapor works. A reply explaining the issue would have been sufficient, but Jeff felt the need to belittle and demean me as a woman, assuming I must not know what he’s talking about because I don’t have an appendage between my legs. I asked for a quote for said part and it was in the $400-$500 range. I asked what the cost for services rendered was and he did not know and said he would have to call me back. When I asked what was on the inspection report from the tire rotation and oil change, Jeff’s response was “that will all be on the paperwork.” He didn’t know, and didn’t want to find out, that was clear. I requested a detailed quote for the needed part and a statement for the day be emailed to me, I was told email isn’t working. I finally had to request a screen shot be sent to my cell phone to see what exactly I needed to pay for and what part was needed for the vehicle. Jeff never did call me back as he said he would. I had to call the dealership again to pay the balance and instruct them to release the vehicle to my daughter. I’ve been bringing this vehicle to this dealership for 6+ years, and I have purchased vehicles from other Kunes locations as well. Please thank Jeff for your loss of this customer as I will not be returning to any of your dealerships.
Hi Former Female Customer, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (847) 395-3900 at your earliest convenience to discuss how we can turn this experience into a positive one.
Great experience. First time buying a car and we were late to the dealership but Alexia was very helpful. Everything was straightforward and upfront, and we were out of there in no time.
Joseph, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I bought a ford transit last week, I had a really great...
I bought a ford transit last week, I had a really great experience dealing with Nick and mark in finance. I would definitely recommend those guys!!! thanks again.
Moshe, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I'll be honest, we chose this dealer because of the...
I'll be honest, we chose this dealer because of the christian aspect. I was hoping it would make the car buying experience a little more pleasant. It wasn't. They jerked us around for 6 hours while knowing my husband needed to get to work, and I had my toddler. They were incredibly dishonest in the financing office. After 2 hours in there the rate magically dropped 2 more percentages after I asked to be shown the screen AND after we were told "that's the best we can do." The only positive experience we had was with Russel. I've now called about getting all the paperwork for my car because wow shocker... The flash drive given to me had nothing on it. Wouldn't recommend them if they were the last car dealer on planet earth.
Savannah, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Here at Kunes Country Ford of Antioch, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (847) 395-3900 to discuss ways we can better serve you in the future.
I bought a nice car advertised at $3800 and gave $2000...
I bought a nice car advertised at $3800 and gave $2000 down but less then two months later credit acceptance says that I owe almost $6000 on my car. Somehow that math doesn't add up. Credit acceptance say to talk to the dealer and kunes says to talk to the finance company. This makes no sense. How am I paying almost 8000 for a car listed at 3800? My experience at the dealer was a pleasant one. They went out of the way to make sure that I was happy and in a dependable car that would fit my needs. It was important to kunes that I was comfortable the whole time
Ericforster769, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.
Heather was friendly courteous and attentive very...
Heather was friendly courteous and attentive very honest, and not pushy she got me in the vehicle we were looking at.. definitely would go back.
Traypower74, thank you for your kind review; we are happy to pass along your comments to Heather and the team here at Kunes Country Ford of Antioch! Please let us know if there is anything else we can do for you; we are more than happy to help!
Heather was great and helped me through everything if you...
Heather was great and helped me through everything if you need a new car, I would advise you to come visit her she gets the job done.
Hi Timmaultsby, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Awesome customer service
I just bought my first car on my own at 62 years of age! Alexia made it a very pleasurable experience and believe me, I didn't make it easy on her! She is professional and so caring, I never felt pressured once. I finally took possession last night and couldn't be happier! if you need a great car, Alexia is your girl!! .
Gina Rogers, we're glad you had such a wonderful experience with us! Thanks again for the recommendation, and have an amazing day!