Koons Volvo Cars White Marsh

4.5

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
10:00am–9:00pm
Tuesday
10:00am–9:00pm
Wednesday
10:00am–9:00pm
Thursday
10:00am–9:00pm
Friday
10:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Larry  Jones  headshot

Larry Jones

Product Specialist - Master Certified 5.0 (36 Reviews)
Dealer Experience 24 years
Rich Shinnick headshot

Rich Shinnick

Product Specialist (16 Reviews)
Claron Etherly headshot

Claron Etherly

General Manager (13 Reviews)
Dealer Experience 21 years
Dealership Experience 3 years

Cars on the lot

75 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Koons Volvo Cars White Marsh are from Cars.com and DealerRater.com

298 reviews

Quick and Honest

5.0
by New owner on Dec 16, 2021

The dealership is very clean and prompt. My service advisor, Mike, made the experience easy and understandable. Many options were presented for my repairs. An honest well priced and fair estimate was presented.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

What a terrific review of Mike's above and beyond care and his ability to provide our guests with multiple options regarding their service. It's fantastic to hear you're satisfied with your Koons Volvo White Marsh experience, and we hope you'll continue to rely on us for all your automotive needs!

Professional, quick, thorough

5.0
by Cap32 on Oct 13, 2021

We came in looking at a specific used car and saw there was another one also available. Thomas showed us both and we chose the one we liked best. He was polite, not pushy at all and helped make the process as quick and easy as possible. I forget the finance gentleman's name, but he was awesome as well! We were in and out in less than 2 hours!!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with Thomas and the Koons Volvo White Marsh team. Drive safely in your new vehicle, and we hope to see you back!

David Stahl was my sales rep, he was very knowledgeable...

5.0
by lkirkland4632 on Oct 04, 2021

David Stahl was my sales rep, he was very knowledgeable and provided all the necessary information throughout the process making my purchase much easier than expected.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the five-star review of Koons Volvo White Marsh! We appreciate you taking the time to offer David your kind words. It is wonderful to hear he was able to make your purchase a smooth experience. Enjoy your new car!

Been happy with service until this visit. My warranty...

3.0
by grandonna_224 on Sep 28, 2021

Been happy with service until this visit. My warranty was not addressed at all. Why?

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

I sincerely apologize for any confusion regarding your warranty. I'd like to look into what happened here and help straighten this out. I won't be able to find your contact information from this review, so would you please give me a call? Thank you, Claron Etherly - General Sales Manager - 410-363-3333

I will call you this afternoon.

Great experience. Very honest and transparent. Thank...

4.8
by Scott1043 on Aug 24, 2021

Great experience. Very honest and transparent. Thank you. Highly recommend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks so much for your confidence in Koons Volvo White Marsh! We loved working with you during your visit.

Recall service

3.0
by Anthony on Aug 21, 2021

I went in for a simple recall issue and nothing else. I didn't ask them to do a full work over of my entire vehicle. For something they said may take an hour, I ended up being there over two hours. I appreciated their concern but I should have been asked if I wanted to have my vehicle checked. No reason to have my vehicle put on a lift and the tires removed just to correct a seatbelt recall, besides all the other things they checked.

Customer service 3.0 Overall facilities 5.0 Overall experience 3.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Anthony, I am sorry for the miscommunication and the delay with your service. It is never our intention to perform unwanted tasks and it is disappointing that we caused you any inconvenience. If you would be willing to give us another opportunity to assist you, we would greatly appreciate it. Thank you, Shawn Kopalchick - Service Manager - 410-363-9319

Dean needs to win employee of the year. He’s very...

5.0
by Dakiria.J on Aug 19, 2021

Dean needs to win employee of the year. He’s very professional and so helpful. Thank you so much for everything Dean M. -Dakiria J.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the lovely review, Dakiria! All of us here at Koons Volvo White Marsh are so glad you had an excellent experience with Dean and the team. Drive safe, and come back again next time!

Great Service

5.0
by Andy on Aug 04, 2021

Great service and staff provided updates while my car was being serviced. They provided a loaner through a rental car agency which I thought would be a hassle but turned out to be an extremely positive experience. I will definitely be getting my car serviced at Koonz Volvo in the future!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Koons Volvo White Marsh team. Drive safely, and we hope to see you again down the road!

Always excellent attentive service. This time everything...

4.8
by JC on Jul 29, 2021

Always excellent attentive service. This time everything far exceeded expectations. Koons Volvo has serviced this car since new their service is superior to other dealers in the area.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're so glad to hear we're delivering the exceptional service we strive for! Thank you for your business and review, from all of us here at Koons Volvo White Marsh!

Poor attitude by service advisor Dean Marino....

1.6
by Afzalr on Jul 21, 2021

Poor attitude by service advisor Dean Marino. Additionally he quoted prices on services that seemed unreasonable. I did research before taking car in to set my expectations.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

It's our goal to take excellent care of our customers and their vehicles for a fair value. I truly apologize that we didn't deliver a better service experience and would appreciate the chance to learn the details of what happened here. Please consider giving me a call so that we can discuss this together. Shawn Kopalchick - Service Manager - 410-363-9319

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