Koons Tysons Toyota

4.4

Hours of Operation

Service
Monday
7:00am–10:00pm
Tuesday
7:00am–10:00pm
Wednesday
7:00am–10:00pm
Thursday
7:00am–10:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
9:00am–5:00pm
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
8:30am–9:00pm
Sunday
11:00am–7:00pm

Sales Team

Sam Jawaid headshot

Sam Jawaid

Used Car Manager (38 Reviews)
James Case headshot

James Case

Service Advisor (33 Reviews)
Josh Lundy headshot

Josh Lundy

Service Advisor (29 Reviews)

Cars on the lot

281 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Koons Tysons Toyota are from Cars.com and DealerRater.com

1450 reviews

Balances price & expediency in post-covid economy

5.0
by Tony on Apr 19, 2022

They were very fast and easy to work with. Car-buying during the Great Chip Shortage is very stressful, but they made it as painless as you could reasonably expect. This is a five-star review that the dealership may not actually love, but I want to be transparent about my experience. They charged a fair bit above MSRP, but they didn't hide it or try to pretend they were giving me a bunch of great accessories or whatever. The price was what it was, and they honored it without tacking anything new on. In two weeks, they got me into a vehicle that is out of stock and waitlisted everywhere else in the DMV. I still feel like I got a good deal, since the same model/trim is selling *used* elsewhere for more than I paid for it brand new. People say they will remember the dealers that "price-gouged" them now once the market turns around. Well, I will remember Koons for striking the right balance: they charged a fair price for the current market while ensuring sure they could meet the needs of people that are in immediate need of a vehicle. I'd also add that I basically had nothing to offer them - I had outside financing and nothing to trade-in. It's a dealer's market, and they could've easily told me they had nothing for months, and sold the car at the same price to someone financing through them or trading in. I hear horror stories of people getting this sort of treatment, but Koons will not treat you like a second-class customer. If you are in a similar position, I highly recommend Koons. If you insist on paying MSRP and have months to wait (or a ton of flexibility about what kind of vehicle you get), there are dealers charging MSRP that you can go to. I'd still recommend checking out Koons to see what they can do for you- always worth a shot!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hey Tony- thanks for the review of Koons Tysons Toyota! We are glad to see that you feel you got a good deal and that you had a seamless experience. We appreciate your trust in us to take care of our customers. Let us know how else we can help you down the road. Thank you for sharing.

Personally bought two cars from here.

5.0
by cfischer1944 on Apr 19, 2022

Personally bought two cars from here. Service them here along with one not bought here. This past service experience with Matt was excellent. He makes recommendations but doesn’t push. I appreciate it very much.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share this feedback! We are so glad to hear that you had such a successful and pressure-free experience working with Matt. Drive safely, and we hope to see you back again at Koons Tysons Toyota!

They were very fast and easy to work with.

5.0
by tony.smith1792 on Apr 19, 2022

They were very fast and easy to work with. Car-buying right now is very stressful, but they made it as painless as you could reasonably expect. This is a five-star review that the dealership may not actually love, but I want to be transparent about my experience. They charged a fair bit above MSRP, but they didn't hide it or try to pretend they were giving me a bunch of great accessories or whatever. The price was what it was, and they honored it without tacking anything new on. In two weeks, they got me into a vehicle that is out of stock and waitlisted everywhere else in the DMV. I still feel like I got a good deal, since the same model/trim is selling *used* elsewhere for more than I paid for it brand new. People say they will remember the dealers that "price-gouged" them now once the market turns around. Well, I will remember Koons for striking the right balance: they charged a fair price for the current market while ensuring sure they could meet the needs of people that are in immediate need of a vehicle. If you are in a similar position, I highly recommend Koons. If you insist on paying MSRP and have months to wait (or a ton of flexibility about what kind of vehicle you get), there are dealers charging MSRP that you can go to. I'd still recommend checking out Koons to see what they can do for you- always worth a shot! edit- I'd also add that I basically had nothing to offer them - I had outside financing and nothing to trade-in. It's a dealer's market, and they could've easily told me they had nothing for months, and sold the car at the same price to someone financing through them or trading-in. I hear horror stories of people getting this sort of treatment, but Koons will not treat you like a second-class customer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We understand that purchasing a new vehicle is a big deal, so we're delighted the Koons Tysons Toyota team stepped in to ensure you felt fully confident in your decision. It means a great deal that our commitment to great customer service stood out to you. Thanks so much for trusting us and we wish you many safe and happy miles!

Service manager was very helpful in selecting the best

5.0
by Mjkruger on Apr 15, 2022

Service manager was very helpful in selecting the best service options for my 2016 highlander.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's always our pleasure to assist with your service needs. Thank you for choosing Koons Tysons Toyota!

Exceptional

5.0
by R on Apr 15, 2022

Brook was exceptional. Explained everything I needed, helped me save on unneeded stuff, and led me through a huge service discount. Courtesy of drop off and pickup drivers were outstanding. Messaging to track your car

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

It sounds like Brook delivered a fantastic service experience. We appreciate the five stars and are always here to help. Thank you! - The Koons Tysons Toyota Team

I'm giving this 5 stars due to Amazing service by Service

5.0
by Takishy Myers on Apr 13, 2022

I'm giving this 5 stars due to Amazing service by Service Advisor TAHER SINNAWI. Immediately he stepped up and help me with replacing my left brake & turn signal outage and replacement of my wipers blades. What made my experience special was Taher helped and it was no expense to me. I was elated and humbled by act of sheer kindness and dedication to job. Great, professional, and honest! Good Quality employees are hard to come by, Koons you have a keeper!! Thx Taher!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Takishy, we are happy to hear that you had such a positive experience with Taher! Thank you for choosing Koons Tysons Toyota and for stopping by to share your feedback. Drive safely until we see you again!

Am grateful for Edward, one of the salesman at Koons

4.0
by Opheliananaama on Apr 12, 2022

Am grateful for Edward, one of the salesman at Koons Tysons Toyota. He was so patient, and went above and beyond to make sure I had my dream car. Thx Edward,

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

We are so glad that Edward was accommodating and went above and beyond to ensure you found your dream car! Thank you for supporting the Koons Tysons Toyota team with your five stars. Have fun in your new ride!

Highly recommend James Kim at Koons Tysons Toyota.

5.0
by Monica on Apr 12, 2022

Very grateful for James Kim support as a service advisor. James has a lot of care for providing great communication, very attentive and always finding the best solution for your car needs.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Monica, it's fantastic to hear that James has earned your trust with his dedication, communication, and attentive service! We're proud to be your chosen service provider at Koons Tysons Toyota, and we hope we'll continue working together for many miles to come!

Very grateful for James Kim support as a service advisor.

5.0
by monchiberm on Apr 11, 2022

Very grateful for James Kim support as a service advisor. James has a lot of care for providing great communication, very attentive and he will find a way to provide the best solution for your car needs. Highly recommend James Kim.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

James will be so happy to hear that you appreciate all of his attentiveness and professionalism when you visit Koons Tysons Toyota. Thank you for choosing Koons Tysons Toyota!

Koons found my Lexus IS F Sport!!!

4.0
by Briana on Apr 07, 2022

Henry and PJ were awesome! I was in the market for a new Lexus to replace my previous vehicle that got totaled. Henry was very personable and responsive to my initial inquiry. He even sent me a customized video detailing all of the features I was looking for in a vehicle. He educated me on the different models. I just knew it was the one! I explained my budget and what I was comfortable paying (especially post-COVID). They were able to meet me on the pricing. Henry went above and beyond to get me into this vehicle same day. He helped me get quoted for auto insurance (after their typical business hours) that was way less than what I was previously paying. Him and PJ walked me through all of my financing options as well. The customer service here was pretty good.. Definitely check them out if you are in the market for a Used vehicle with low mileage, no accidents, for a great price. For sure!

Customer service 4.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks, Briana for the review! We're glad to see that Henry went above and beyond to take care of your vehicle. We appreciate your trust in the team to ensure that you got the car you wanted in a timely way. Thanks for your business, from the Koons Tysons Toyota crew.

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