Koons Tysons Toyota

4.4

Hours of Operation

Service
Monday
7:00am–10:00pm
Tuesday
7:00am–10:00pm
Wednesday
7:00am–10:00pm
Thursday
7:00am–10:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
9:00am–5:00pm
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
8:30am–9:00pm
Sunday
11:00am–7:00pm

Sales Team

Sam Jawaid headshot

Sam Jawaid

Used Car Manager (38 Reviews)
James Case headshot

James Case

Service Advisor (33 Reviews)
Josh Lundy headshot

Josh Lundy

Service Advisor (29 Reviews)

Cars on the lot

287 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Koons Tysons Toyota are from Cars.com and DealerRater.com

1468 reviews

Thank you Mr, Mo Azizi for nice dealing

5.0
by Sadruddin Rezaye on Jun 21, 2022

My experience at Toyota Tyson’s buying a used car was excellent. Salesman, Mo, Azizi, led me through the entire process in a professional and helpful manner. I am very pleased with my Prius and highly recommend the dealership and salesman

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Sadruddin, thank you for the great review! We are so glad to hear that you found the right vehicle working with the Koons Tysons Toyota team. Drive safely in your new Toyota Prius, and enjoy it! We hope to see you back again down the road!

I loved buying my car there but service is not so good.

3.0
by NA on Jun 12, 2022

I loved buying my car there but service is not so good. I just needed a quick check in. We bought the service plan hoping it would be as good as our salesperson- had an appointment for fluid top offs and tire rotation and it was nearly a 3 hour wait.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

This review is concerning to receive. We strive to deliver seamless and efficient service, and it is disappointing that this was not better reflected in your recent service visit with us. I apologize for your visit taking longer than anticipated and assure you that we will use this feedback to improve our practices in the future. If there is anything more, I can do to assist you or better your visit, please feel free to reach out, as I am unable to look up your contact information. I look forward to speaking to you. Best, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

Went in on Jun 9 2022 to purchase and "certified used"

1.0
by krmorgan1193 on Jun 09, 2022

Went in on Jun 9 2022 to purchase and "certified used" Toyota Camry VIN: 4T1B11HK5JU583656Stock: 0KP44429 We agreed on $23,000 sale price and $25,028 OTD. During the test drive of the Camry there was a loud clunk on the driver side left wheel sounded like a blown strut or strut tower is loose. Manager (PJ) did not want to fix the issue on the "certified car" said its sold "as is" and customer will have to fix it and will cost $1,200 for replace one strut. Finally, I was told they will fix the strut if I finance with Toyota. To which I agreed. After waiting 2 hrs finance finally told me I had to purchase the GAP insurance and extended warranty to get the strut fix which took the total price to $32,604. This business practice is unacceptable!! 1. To sell a certified car with issues and tell the buyer it will come out of your pocket. 2. Agreeing on a price and running the customers credit and doing a hard credit check on some one and then changing the terms of the deal. 3. To let a certified car go off the lot with a problem. Makes the company of koons and Toyota look bad. I hope this issue gets resolved for the person who owns the car next.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Kevin - This review is extremely concerning, as it does not portray the transparent purchasing experience we pride ourselves in. I will be speaking to PJ to get more information regarding the certification status of the vehicle. Please give me some time to gather all the information and reach back out to you, as I would like to discuss this directly. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

Sounds good yes i am very disappointed in this company. Im in the army and i was on speaker phone. all my leadership heard how the they were trying to mess with me and the numbers so they put out to all the soldiers to stay away from koons dealers, Because of how bad i was treated and trying to be screwed over.

* The stars will not be edited until I actually get my

1.0
by CarBuyer22 on Jun 08, 2022

* The stars will not be edited until I actually get my roof rack and a response/refund regarding the additional charges. Overall, I am happy because I was able to drive a car off the lot! There's a shortage of inventory due to the semiconductor supply chain. Ali was my sales specialist; and, he’s a very polite, kind, and chill guy to work with. I've been waiting almost two weeks for him to order a roof rack and set up my installation appointment though. Faras was the paperwork guy who quickly advised that my pre-approved bank rates were available. He’s personable and made the paperwork fun, but typical of all car dealerships: 1) theres always hidden fees...I had to double check the accuracy of his interest payment calculations as the initial amount was $150 higher, 2) I realize that I neglected to negotiate a discount on the extended warranty, which I probably paid an extra $400-600 on., 3) he ended up adding $180 to the agreed upon amount of $1900 because he didn't adjust for the change in months. I did not realize the added charges until I could see the documents on my computer at home (they give them to you on a flash drive) and was able to do my own Excel sheet calculations: 1) Though a small amount, the "processing fee" is a service, and it should not be taxed on, which was an added $50. 2) They charged an additional $186 to the Extended Warranty Agreement. 3) They charge $899 over the standard $799 VA processing fee. 4) Additional $23 added to $45 plates fee 5) Added $71 charge for "Dealer Business License Tax" (which is something they write off as a business expense) 6) Added $13 charge for "Purchaser's On-line Systems Filing Fee" (another business expense they write off as a business) So essentially $441 that were added. I highly recommend that you don't feel rushed through the paperwork process.... Not only does the Buyers document not match in terms of Extended Warranty contract, but I realized that the quoted amount doesn't match both the Agreement or Buyer's paperwork. LAST, they did two credit checks. UNNECESSARY when you already did the one and then had my pre-approved bank loan shown... Not a fan of my credit reports getting dinged for extra checks!!! I've emailed their business office email provided as well as asked Ali to follow up, and there has still been no response. *Service Department is great; guy who answered the phone was extremely patient, polite, and helpful. *Thanks to Andrea for giving a call from the internet inquiry. (The dealership doesn’t return voicemails on their main line).

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

This feedback is concerning to receive. We strive to deliver a seamless and straightforward purchase experience for our guests, and it is disappointing to see that this was not better reflected in your time working with us. I apologize for the delay with your roof rack installation and for any confusion with regard to your paperwork. I would appreciate the chance to speak with you directly to ensure that it is accurate and see what more I can do to help clear things up. If you are willing, please feel free to give me a call directly. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

LOLz. The roof rack delay is less of an issue and will be done tomorrow. The issue is the lack of response from your business team regarding the additional charges/interest and not making the corrections. They should at least offer to refund me the amounts or offer parts or accessories.

They have inventory, but pay attention...

1.0
by CarBuyer22 on Jun 08, 2022

* The stars will not be edited until I actually get my roof rack and a response/refund regarding the additional charges. Overall, I am happy because I was able to drive a car off the lot! There's a shortage of inventory due to the semiconductor supply chain. Ali was my sales specialist; and, he’s a very polite, kind, and chill guy to work with. I've been waiting almost two weeks for him to order a roof rack and set up my installation appointment though. Faras was the paperwork guy who quickly advised that my pre-approved bank rates were available. He’s personable and made the paperwork fun, but typical of all car dealerships: 1) theres always hidden fees...I had to double check the accuracy of his interest payment calculations as the initial amount was $150 higher, 2) I realize that I neglected to negotiate a discount on the extended warranty, which I probably paid an extra $400-600 on., 3) he ended up adding $180 to the agreed upon amount of $1900 because he didn't adjust for the change in months. I did not realize the added charges until I could see the documents on my computer at home (they give them to you on a flash drive) and was able to do my own Excel sheet calculations: 1) Though a small amount, the "processing fee" is a service, and it should not be taxed on, which was an added $50. 2) They charged an additional $186 to the Extended Warranty Agreement. 3) They charge $899 over the standard $799 VA processing fee. 4) Additional $23 added to $45 plates fee 5) Added $71 charge for "Dealer Business License Tax" (which is something they write off as a business expense) 6) Added $13 charge for "Purchaser's On-line Systems Filing Fee" (another business expense they write off as a business) So essentially $441 that were added. I highly recommend that you don't feel rushed through the paperwork process.... Not only does the Buyers document not match in terms of Extended Warranty contract, but I realized that the quoted amount doesn't match both the Agreement or Buyer's paperwork. LAST, they did two credit checks. UNNECESSARY when you already did the one and then had my pre-approved bank loan shown... Not a fan of my credit reports getting dinged for extra checks!!! I've emailed their business office email provided as well as asked Ali to follow up, and there has still been no response. *Service Department is great; guy who answered the phone was extremely patient, polite, and helpful. *Thanks to Andrea for giving a call from the internet inquiry. (The dealership doesn’t return voicemails on their main line).

Customer service 3.0 Buying process 3.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 1.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

This feedback is concerning to receive. We strive to deliver a seamless and straightforward purchase experience for our guests, and it is disappointing to see that this was not better reflected in your time working with us. I apologize for the delay with your roof rack installation and for any confusion with regard to your paperwork. I would appreciate the chance to speak with you directly to ensure that it is accurate and see what more I can do to help clear things up. If you are willing, please feel free to give me a call directly. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

Unreliable & poor service - they don't keep any

1.0
by taj133 on Jun 07, 2022

Unreliable & poor service - they don't keep any records I'm a handicapped person who has a Toyota Sienna van. I religiously took it to Koons Toyota Tysons for service. There was one Alex Hernandez who used to coordinate but I can't even contact him anymore. I even bought their service plan for 3 years. Everytime I went they would delay and I will have to wait for hours in my wheelchair. They will do unnecessary service (example 24000 mile service when the van had only 17000 miles etc) because I don't drive the vehicle often and it has/had only low mileage. I haven't driven the van much during this Covid time, and so I was curious what service was done when and what my service history showed. So I call them to ask. The guy who took the call (after the usual wait :( was arrogant and kept telling me that no major service done except for oil change. When I told him my experience of bringing the van multiple times, he said he is going to put me on hold. He came back on the line after 4 minutes and 8 asked him to transfer me to the manager and he said that's not necessary and disconnected me. This is deplorable. Looks like they don't keep records of the service done though they were happy to take money from a disabled guy. This is not the place to take your car for reliable & competent service. I hope someone investigates them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

It's upsetting to see this review. We expect far better for our customers and I sincerely apologize for your recent interaction. This clearly does not represent the 5-star service we are proud to give our customers. I would like to speak to you directly and get you the service invoices you were requesting. Also, I would like to narrow down the phone call to make sure we address all the individuals involved. I won't be able to find your contact information without a name, so please consider giving me a call. Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

Salesman Masood Sultany was awesome to work with.

5.0
by Barbara on Jun 07, 2022

Salesman Masood Sultany was awesome to work with. Very knowledgeable on the Highlander. Highly recommend dealership and salesman.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Barbara, thank you for the kind review and shout-out to Masood! We will be sure to let him know you appreciated his help. Please come on back for any of your future vehicle needs. Safe driving!

Competent Service at Tyson’s Koon’s Toyota

5.0
by Elizebeth on Jun 06, 2022

I have always received good service. This last time I was very appreciative of more detail in exactly how much repair would cost and what was most critical to fix first of recommendation so I could work within my budget. My only critique this time around is I called about dropping off my car the night before. The individual who answered seemed to not be aware that a shuttle driver would not be available to take me home. (I assumed as long as it was before 7 someone would be at the site). I got there around 6:30pm expecting to still get a ride. So I had to drive back home and then get up early the next day to ensure I could get my car back for Sunday. That was inconvenient. Next time I understand I need to do a drop off by 3:30pm or earlier. The shuttle driver is very good and safe driver who did a drop off/pick up from where I live. It would be nice if real creamer / half and half were offered rather than the powdered stuff. The machine does not fill up the cup, and dispensing another would be too much. Some coffee machines all to add hot water by pushing a button. I’d recommend a larger cup size that could accommodate more coffee or a machine that can dispense a full cup.

Customer service 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Elizabeth! Thank you for your business and review. We appreciate your feedback about how we can improve, and we will discuss these comments with the team. We value our customer's comments and are always striving to improve for them. If we can do anything else to assist you, let us know. Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

Horrible costumer service!!!

1.0
by Narmin Hasanova on Jun 06, 2022

Horrible customer service! Dealing with a bunch of rip-off artists! Pushy, without too much of a selection! These people are very shady! They tell you one thing at first, then come back and lie as if they think you're stupid. If you are going to buy a car from here trust me you will have a lot of headaches and they will play on your nerves. They don't care about your budget they don't care about you, the only thing is just to sell the car the same day and take your money. I bought a car from them 2 months ago and I am still driving my car without my license plate because they called and told me that they need additional information after 1 month of purchasing the car, and they were blaming me because I have missed information. It is because of them I am driving without my license plate for 2 months and they don't care. On the first day, they will be so nice to you the second day they won't listen to you! Service people are not professional, I booked a service for my car 2 weeks ago and today I received a call saying that another co-worker gave me wrong information and won't take my car, they even don't know what they are doing. Please be aware of them, if you want to have headaches the go-ahead and purchase a car from them, good luck!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Narmin - We are grateful to have you as a customer and it's hard to see this feedback. We are very sorry for the frustrations you have experienced after your purchase. We did look up your information and found that part of the delay was due, in fact, because the registration was outside of VA, and the requirements can change. While we see multiple attempts were made to contact you, we're sorry for the delay you are experiencing for your tags. We would like to step in to ensure you receive your license plate and that your service needs are addressed. We see there is an appointment already set up. Was there anything else you needed before coming in? If so, please reach out to our Customer Relations Manager, Krystle Uriona, at 703-790-5920 x23202. Thank you.

Please with Koons Tysons Toyota Service

4.0
by SandraH on Jun 06, 2022

Excellent service. I gave 4 stars because the repair to my car is not yet resolved/finished; AC wasn't working so have to drive it to see if the dye they put in it indicates (where) a leak-- it was recharged. I also had worn engine mount bushings replaced. -- 2009 Venza. .

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for the review. We appreciate your trust in our team's work, and we are confident that you and your vehicle will be out on the road soon. Let us know if we can do anything else to assist you through the process.

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