Koons Tysons Toyota

4.4

Hours of Operation

Service
Monday
7:00am–10:00pm
Tuesday
7:00am–10:00pm
Wednesday
7:00am–10:00pm
Thursday
7:00am–10:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
9:00am–5:00pm
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
8:30am–9:00pm
Sunday
11:00am–7:00pm

Sales Team

Sam Jawaid headshot

Sam Jawaid

Used Car Manager (38 Reviews)
James Case headshot

James Case

Service Advisor (33 Reviews)
Josh Lundy headshot

Josh Lundy

Service Advisor (29 Reviews)

Cars on the lot

281 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Koons Tysons Toyota are from Cars.com and DealerRater.com

1450 reviews

I dropped the car off the night before leaving my keys

5.0
by Reb5 on May 18, 2022

I dropped the car off the night before leaving my keys and what I thought needed to be done written on the envelope. I got a call from Matt early the filling morning saying the car was being looked at . I told him that I needed to know the cost of anything extra tge car needed. Before working. He texted what the mechanics said I needed . I chose what I could afford . Got the car back the same dayZ

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Matt and the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!

Great Experience!

5.0
by Sri on May 16, 2022

I have been to the dealership four times for regular maintenance and has great experience all four times. The staff was attentive, quick and responded fairly to all the questions I had. Will recommend the dealership to friends and family.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Your recommendation means so much to us! Thank you for choosing Koons Tysons Toyota and for sharing your feedback. We look forward to the next opportunity to assist you!

The sales people at this dealership sell you cars based

1.0
by SC on May 16, 2022

The sales people at this dealership sell you cars based on racial discrimation and color

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Sai, this is highly concerning to read, as we have absolutely no tolerance for discrimination or malpractice of any kind. I want to better understand what occurred here to ensure it is properly addressed. We run a family-owned business and take pride in how we treat all of our customers. I am going to look for your contact information, but in the meantime, please consider giving me a call. I am eager to connect as this does not reflect our store values and customer service. Best, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

Sadly, the technicians at this dealership just gave up

3.0
by rb on May 15, 2022

Sadly, the technicians at this dealership just gave up and told me I'd have to live the constant beeping that my Toyota is making. They even called Toyota and couldn't figure it out. I've never seen an auto repair shop just give up on a problem, but these folks did.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Ruben – I’m sorry to see that there seems to have been a miscommunication regarding the notification beeps in your vehicle. By no means, would we ignore a customer’s concern and I’m sorry you felt this was happening. As your service advisor stated, per the manual, the notifications are standard to the vehicle. I would be glad to address your concerns and provide whatever guidance or assistance I can. Best, Krystle Uriona - Customer Relations Manager - 703-790-5920 x1948

Awesome dealership!

5.0
by kaytarazi on May 12, 2022

Awesome dealership! From minute I parked to pickup, everyone responded great, especially James Kim! Thanks!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you - I recommend Koon’s Toyota to my friends!

Thank you for the great review! We are so glad to hear that you had a successful service experience working with James and the Koons Tysons Toyota team. Drive safely and we hope to see you back again down the road!

Its a really good time with mr James,cool guy,helpful &

5.0
by Arjun titung on May 10, 2022

Its a really good time with mr James,cool guy,helpful & friendly ..i had a really good experience with him thanks man appreciate you and hope you ll gonna be more friendly on coming days best of luck and thank you man

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Arjun, thank you for taking the time to review us! We are so glad to hear that James went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Koons Tysons Toyota!

I had great experience working with Mayur D.

5.0
by affable.srijanaa on May 09, 2022

I had great experience working with Mayur D. Who took his time to explain all the features on the car I bought, answered all my questions. Thanks for making me fee confident on my purchase and making it an easier purchase overall.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for your review! We are glad to see that Mayur was informative and helped you feel confident in your purchase decision. We appreciate your business, and we will see you again next time here at Koons Tysons Toyota!

Great service department

5.0
by Fred on Apr 30, 2022

Matt at service department was great - very responsive - helped me get the right service for my truck quickly and expertly. Also was able to get a loaner vehicle which made the process much easier for me.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Fred, thank you for leaving a great review! We appreciate your business and we will pass along your feedback to Matt. Drive safely until we see you next!

HIGHLY recommend working with Mr.

5.0
by Aqial on Apr 29, 2022

HIGHLY recommend working with Mr. Mohammed Abdullah. He is friendly and kind. He helped me purchase a beautiful 2022 Tesla Model 3, loving the car. I told him I'll be back for future purchases! Leaving a 5 star for the best service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to review us! We are so glad to hear that Mohammed delivered such an outstanding purchase experience. Drive safely in your new 2022 Tesla Model 3, and we hope to see you back again at Koons Tysons Toyota!

You feel lost when you reach the service area.

1.0
by shaukatfaheem on Apr 22, 2022

You feel lost when you reach the service area. Where to go. You just wait until someone call you. There should be a better way of directing people to the service advisor.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We want to make the service process seamless and apologize for any confusion you experienced during your visit. I apologize that we somehow missed the mark in providing a welcoming service visit. I would like to speak with you directly and get more information regarding your visit. If you could please give me a call or let me know the best way to contact you. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

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