Koons of Falls Church Ford

4.3

Hours of Operation

Service
Monday
6:00am–8:00pm
Tuesday
6:00am–8:00pm
Wednesday
6:00am–8:00pm
Thursday
6:00am–8:00pm
Friday
6:00am–5:00pm
Saturday
7:30am–5:30pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–8:00pm

Sales Team

Jeff Ottenberg headshot

Jeff Ottenberg

New Car Sales Manager 2.5 (57 Reviews)
Russel  Walker headshot

Russel Walker

New Car Sales (33 Reviews)
Randy Gabler headshot

Randy Gabler

Service Advisor (28 Reviews)

Cars on the lot

215 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Koons of Falls Church Ford are from Cars.com and DealerRater.com

869 reviews

Crooks, have a look. should be...

1.0
by klim222 on Dec 27, 2021

Crooks, have a look. should be jailed. https://www.youtube.com/watch?v=Pil6tB6MPws&t=4s

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to our attention. As we have communicated to our reservation holders, all lightning preorders will be sold at MSRP.

What a disgrace wants to charge 30k markup on ford...

1.0
by Roy2kus11 on Dec 26, 2021

What a disgrace wants to charge 30k markup on ford lightning and demand a 5k depositthay is forfeited if you change your mind.. Boycott this place. How low does a business have to be to try to rip off customers.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Roy, we have heard your feedback and will be honoring MSRP on all Lightning reservations. Thank you.

Terrible Service- Shawn

1.0
by Mike G. on Dec 08, 2021

The service advisor, Shawn flat out lied to me about the service due on my Explorer. He tried to sell me all sorts of "recommended" services which are not required according to the owner manual. I declined, repeatedly. He kept trying to push a wheel alignment, and "flushes". Apparently he wanted me to flush my money down the toilet. Car was returned dirty, he was not there when I picked up my vehicle, he did not mention any possible repairs in the near future. Once I said "no" to extra service, he had no interest in advising me about my car. Total Rip-Off.

Customer service 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Mike, this review is concerning to read as we run our business in the best interest of our clients and their vehicles, and we would never intentionally mislead them. If you are willing, I'd appreciate the chance to connect so I can address your concerns directly and see if I can restore your confidence in our team. We wish you the best. Thank you, Mark Ahmad - Service Director - 703-241-7200 ext: 1342

I wish I could give them 0/5 stars. This was the worst...

1.0
by cldadams08 on Oct 23, 2021

I wish I could give them 0/5 stars. This was the worst dealership I have ever dealt with. Poor communication. Scamming left and right. Sold me a lemon and now I can't reach anyone to have it fixed. Worst experience I have ever had buying a car. Go to their competition.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for speaking with me about your concerns. We are currently working on your vehicle and have provided a loaner for you to use in the meantime. I apologize for the issues that have occurred here but look forward to making things right. Please call me directly if you have any questions. Ruth Aguilar - Customer Service Manager - (703) 241-7200

Very bad experience, they tried to rip me off. I called...

1.0
by vinnie on Oct 21, 2021

Very bad experience, they tried to rip me off. I called in advance to check the new Ford Mustang mach-e and I was told over the phone that they had two cars available at the dealership,I booked appointment for the next day morning ,went there test drove the car and I was ready to move forward with the purchase,here comes the best part of the story.They brought me the paper with the options to choose and the itemized price.I was shocked, the MSRP was $46895,sales tax was $3946 on top of the MSRP they added $10000 market adjustment because of the chip shortage and another $1850 transportation charge on top of the $1100 destination charge that was included on the msrp not mentioned here their $899 document fee the most expensive I ever seen.They brought the final price up to $67884 professional thieves trying to take advantage of the market situation, but this is not an honest business. I was able to get the same car in Maryland for the MSRP sales tax and $150 dealer fees so less than $50000.Shame on you Koons

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Vinnie, it is never our goal to take advantage of our clients, so this is hard to hear. We strive to provide excellent value and the most competitive prices we can, keeping vehicle demand and market conditions in mind. I will take note of this situation as we always look for ways to improve the guest experience, but if you'd like to discuss this directly, I'd be glad to address your concerns. Please give me a call if that is the case. Best of luck in your vehicle search, Ruth Aguilar - Customer Service Manager - (703) 241-7200

I would give zero stars if I could. They are awful....

1.0
by DisgustedbyKoons on Oct 19, 2021

I would give zero stars if I could. They are awful. First, they lied about the inventory on hand just to get me in the building. ( I was 9 months pregnant at the time.) Then, they assigned a sales associate who had no clue what he was doing or any of the details of the car which was the new Ford Mustang Mach E. I found another salesperson, Jocelyn, that seemed more knowledgeable, test drove it and was going to buy it at sticker price. Easy sale, right? No. After confirming the MSRP at least 5 times, ($49875) the manager sits down and man-splains that there is a 'market adjustment' of $14,995 which somehow takes the price of the car from $49,875 to $72,275. When I said this seemed shady and was going to take the deal sheet home to my husband, the manager got defensive and aggressive and said that the deal sheet he had given me was an 'internal document' that couldn't leave the store! Mind you, I'm 9 months pregnant. After that I left quite upset. The next morning, I went to Lindsay Ford, dealt with Raymond (who I would highly recommend) and left with my new, fully loaded, Mach E at MSRP in less than 90 minutes. Lindsay Ford was knowledgeable, respectful of you and your time, and had plenty of inventory. Koons Ford on the other hand, takes the snake oil salesman stereotype to a new low. Don't shop at Koons Ford as a woman or a person of color. They will waste your time and attempt to upcharge you by the thousands.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

It's hard to read about your experience. We expect all of our guests to be treated with respectful, straightforward service and I apologize that we weren't clearer about the price of this vehicle. I will speak with my team to find out exactly what happened here and ensure that it's properly addressed. If you would like to share any further details, I've listed my number here. Thank you for reaching out, Ruth Aguilar - Customer Service Manager - (703) 241-7200

Bad communication

2.0
by Gina on Oct 07, 2021

Would have liked to give this place a good review as I’m buying my first ever vehicle from here but I can’t seem to get a straight answer from anyone if there will be an added price to the new Bronco I had reserved and ordered. I read that some other dealerships are adding markups or price adjustments to their Bronco orders/reservations and I wanted to know if this dealership will observe the price we had already agreed on but no one can give me an answer?? Doesn’t make me feel so good to be a first time car owner from this place as it’s already giving me shady vibes. Does that mean you will be price gouging customers who already placed their orders in good faith?? My first time buying experience was already tainted by Ford with all these delays and now this dealership is not even communicating where they stand with their customers.

Customer service 1.0 Buying process 2.0 Quality of repair 2.0 Overall facilities 4.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Gina, I'm really sorry to hear that our team isn't being clear about the vehicle you're interested in. This sounds like simply a miscommunication on our part, but I apologize that it's leaving you with a negative impression. I'd like to step in and address your concerns so that we can move forward and get you into your new vehicle. If you're willing, please give me a call at your convenience. Best, Ruth Aguilar - Customer Service Manager - (703) 241-7200

Worst experience I've ever had buying a vehicle. I would...

1.0
by tlporter_15 on Oct 07, 2021

Worst experience I've ever had buying a vehicle. I would recommend going to ANY other dealer. 1) They lie about their inventory. We found a truck we wanted to look at, verified it was on site, then drove out 2 hours to look at it. When we got there we were told the truck had been sold at auction 2 months prior yet it was still being advertised on their website. We decided to buy a different truck and not only was the process excruciatingly long (5 hours), but just about every department messed something up with the purchase. We paid asking price for the truck and declined any service plans. We signed a paper agreeing to the price with Colin and Mike then went to the sales department with Ram to finialize the deal. 2) During the signing a service agreement ($3,900) was added that we unfortunately did not catch at that moment (again we were there for HOURS waiting on them). After reviewing the paperwork at home we realized the service agreement had been added and called mutiple times to get it removed. Thankfully they did remove the charge however, 3) rather than paying it to the finance company and reducing our monthly bill, instead we wound up with a higher monthly bill and a shorter loan period - not what we wanted. 4) We asked if we could transfer the tags from our current truck to the new truck and were told that that wouldn't be possible and we would have to do that in MD where we live. That's incorrect and we later found out from Brittany that they could have done the transfer for us but because they didn't we had to pay full price for tag and title and then try to get a refund from MVA for the difference between new tags and a transfer. We had issues with the MVA though because 5) Koons Ford sent the tags to us with the stickers on which the MVA was very clear that they were NOT supposed to do and potentially jeopardized our refund. Again luckily we were able to be refunded but not without a huge hassel with the MVA all courtesy of Koons Ford. 6) Then a few weeks later we find out that they calculated the sales tax incorrectly and are now asking us to pay an additional $560 out of pocket. We called them to ask that they waive the fee since we have had more than enough issues with their mistakes. We spoke with the general manager, Ali, and were told that he would look in to the charge and get back to us. 7) Despite calling multiple times to follow up, we never received a call back and continue to get reminders about our now outstanding bill. Suffice it to say this dealership has made an unforgettable impression on us. We will NEVER purchase another vehicle from them and have informed everyone we know what a terrible experience it was working with them.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Tammy, it's concerning to hear this feedback. Regarding your concerns about our inventory, I can assure you that this was a misunderstanding rather than an attempt to mislead you. I apologize for the confusion this caused. I wish that we could have better served you with the transferring of the tags, and I regret that we didn't get it right the first time. Overall, I apologize that your purchase experience was not more seamless, as a smooth experience is what we aim for. Finally, I'm sorry that our team hasn't been more responsive, and I'd like to help change that impression as well as address your other concerns. I'll seek out your contact information to try and give you a call, but in the meantime, here's my number: (703) 241-7200. Best, Ruth Aguilar, Customer Service Manager.

Worst Experience

1.0
by Tammy on Oct 06, 2021

Worst experience I've ever had buying a vehicle. I would recommend going to ANY other dealer. 1) They lie about their inventory. We found a truck we wanted to look at, verified it was on site, then drove out 2 hours to look at it. When we got there we were told the truck had been sold at auction 2 months prior yet it was still being advertised on their website. We decided to buy a different truck and not only was the process excruciatingly long (5 hours), but just about every department messed something up with the purchase. We paid asking price for the truck and declined any service plans. We signed a paper agreeing to the price with Colin and Mike then went to the sales department with Ram to finialize the deal. 2) During the signing a service agreement ($3,900) was added that we unfortunately did not catch at that moment (again we were there for HOURS waiting on them). After reviewing the paperwork at home we realized the service agreement had been added and called mutiple times to get it removed. Thankfully they did remove the charge however, 3) rather than paying it to the finance company and reducing our monthly bill, instead we wound up with a higher monthly bill and a shorter loan period - not what we wanted. 4) We asked if we could transfer the tags from our current truck to the new truck and were told that that wouldn't be possible and we would have to do that in MD where we live. That's incorrect and we later found out from Brittany that they could have done the transfer for us but because they didn't we had to pay full price for tag and title and then try to get a refund from MVA for the difference between new tags and a transfer. We had issues with the MVA though because 5) Koons Ford sent the tags to us with the stickers on which the MVA was very clear that they were NOT supposed to do and potentially jeopardized our refund. Again luckily we were able to be refunded but not without a huge hassel with the MVA all courtesy of Koons Ford. 6) Then a few weeks later we find out that they calculated the sales tax incorrectly and are now asking us to pay an additional $560 out of pocket. We called them to ask that they waive the fee since we have had more than enough issues with their mistakes. We spoke with the general manager, Ali, and were told that he would look in to the charge and get back to us. 7) Despite calling multiple times to follow up, we never received a call back and continue to get reminders about our now outstanding bill. Suffice it to say this dealership has made an unforgettable impression on us. We will NEVER purchase another vehicle from them and have informed everyone we know what a terrible experience it was working with them.

Customer service 2.0 Buying process 1.0 Quality of repair 3.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Tammy, it's concerning to hear this feedback. Regarding your concerns about our inventory, I can assure you that this was a misunderstanding rather than an attempt to mislead you. I apologize for the confusion this caused. I wish that we could have better served you with the transferring of the tags, and I regret that we didn't get it right the first time. Overall, I apologize that your purchase experience was not more seamless, as a smooth experience is what we aim for. Finally, I'm sorry that our team hasn't been more responsive, and I'd like to help change that impression as well as address your other concerns. I'll seek out your contact information to try and give you a call, but in the meantime, here's my number: (703) 241-7200. Best, Ruth Aguilar, Customer Service Manager.

I have been dealing with Jeff Ottenberg for more than a...

5.0
by Dan Haley on Oct 03, 2021

I have been dealing with Jeff Ottenberg for more than a decade. He’s the only salesman in any dealership I would work with. Straight up, no nonsense guy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for a great experience!

Dan, thank you for taking the time to review us! We appreciate your business over the years and are happy to hear that you had such a successful experience working with Jeff and the Koons Ford Falls Church team. Drive safely in your new vehicle, and we hope to see you back again down the road!

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