Koons Lexus of Wilmington

4.6

Hours of Operation

Service
Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:30pm
Tuesday
9:00am–8:30pm
Wednesday
9:00am–8:30pm
Thursday
9:00am–8:30pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Sales Team

Leigh Encarnacion headshot

Leigh Encarnacion

Customer Relations Manager 4.5 (50 Reviews)
Dealer Experience 30 years
Dealership Experience 30 years
Rob Payson headshot

Rob Payson

Service Advisor 4.8 (49 Reviews)
Dealer Experience 33 years
Dealership Experience 9 years
Andrew Greene headshot

Andrew Greene

Pre-Owned Manager 3.1 (37 Reviews)

Cars on the lot

135 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Koons Lexus of Wilmington are from Cars.com and DealerRater.com

693 reviews

I went there and meet Erik he was great He work with me

5.0
by Fitz on Aug 15, 2022

I went there and meet Erik he was great He work with me to make sure that I got what I wanted big up.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5-stars and shoutout to Erik! We are so glad he was able to assist you. Have a great day from all of us at Koons Lexus of Wilmington!

Unlike most Dealerships, Koons staff are extremely

5.0
by ogelia4legal on Aug 15, 2022

Unlike most Dealerships, Koons staff are extremely pleasant and cordial. Jesus Colone (Sales), Hadi (Finance), and Sean (Service) are all professional, transparent and helpful to ensure that customers are happy and satisfied. I give Koons 5 Stars for having the best staff I've ever encountered at a Lexus Dealership. Thank you!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for this wonderful shout-out to our team! Jesus, Hadi, and Sean will be elated to hear you appreciate their top-quality service. We are grateful for your business and hope to see you again at Koons Lexus of Wilmington!

Great service

5.0
by Christopher on Aug 13, 2022

Great overall service amd highly recommend! Danielle is great! We have dealt with them for over 5 years now and couldn't be happier. Go to koons and you won't be disappointed.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for giving our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you. - Koons Lexus of Wilmington

My attendant George was excellent!

5.0
by Precious on Aug 09, 2022

My attendant George was excellent!!!! He walked me through everything that was going to be done with my vehicle. When my car was returned to me, the wash was not acceptable. George came to the rescue and wiped it down!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the 5-stars and shoutout to George at Koons Lexus of Wilmington! We are so happy he ensured you left with your car in proper condition. We hope to see you again next time!

The service and assistance was stellar!

5.0
by rosewetmore on Aug 05, 2022

The service and assistance was stellar! Parts were ready and everyone was especially cordial. Rob was the person overseeing the repair and he was a pleasure to work with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for stopping by to let us know how much you enjoyed working with Rob and our team at Koons Lexus of Wilmington! We appreciate your feedback and hope to see you again!

Absolutely. We will have our cars serviced with Koons Lexus.

Great service department.

5.0
by Carmen.j.gigliotti on Aug 05, 2022

Great service department. Donna in sales was pleasant, professional and very helpful. Took time with me allowing us to drive 3 different vehicles.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Carmen–Reading reviews like this is a delight! Thank you for the shoutout to Donna's exceptional customer service, and come back to Koons Lexus of Wilmington anytime!

Regular maintenant service

5.0
by Patricia Lui on Aug 03, 2022

My maintenance service was professional, efficient and courteous. I live in NY City and can easily servie my car locally. I will not hesitate to drive down to Koons Lexus for service.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We're thrilled you enjoyed working with our team here at Koons Lexus of Wilmington! Thank you very much for your support, Patricia!

If I could give zero stars, I would.

1.0
by paulphilly on Aug 02, 2022

If I could give zero stars, I would. We had agreed on a deal, a buyers order was SIGNED and sent to me by Chris (sales manager) and I secured financing through my credit union with check in hand. At the last second, I received a call from Erik (salesman) that the vehicle now has a deposit on it and they will let me know if the deal falls through…even though they signed the contract, and I did my part to get a check (I was never asked to place a deposit because the signed contract would suffice I was told). From day one, this dealership and its employees including Chris, Hadi, and Erik, were extremely unprofessional, misleading, and shady. Granted, they work at a car dealership so I already know they don’t have a conscious, but the degree of “we don’t give a darn about you” attitude is shocking especially considering the Lexus label. However, this was by far the worst treatment of my extensive car buying experiences and that’s saying something. Be very cautious of the fraudulent, misleading, unprofessional tactics this dealership uses.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Paul, I can understand your frustration, and I am deeply sorry for the inconvenience. We always want deals to work out, but as you can imagine, it's not always possible. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

This is an excellent dealership.

5.0
by Adana Mason on Jul 07, 2022

This is an excellent dealership., very professional and knowledgeable of the Lexus product. I can’t say enough about the sales staff (Erik), financial (Hadid) and service((Sean) !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are delighted that Erik, Hadid, and Sean could make you a happy customer! Thank you for choosing Koons Lexus of Wilmington and for sharing a glowing review. Drive safely until we see you again!

Valet service

4.0
by Girlie on Jul 02, 2022

From pick up to drop off the valet service was wonderful. They dropped off my vehicle on time for me to go to work. The only thing is when I brought vehicle they didn’t get to clean the interior I’m guessing it’s because it was dark. I was told when I brought it back for my first service that it would be taken care. I mentioned it during this service and it still didn’t happen.

Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

While we are glad to hear that your service visit went smoothly, the rest of your review is concerning to receive. We strive to deliver a seamless experience for our guests, and I apologize for the confusion regarding your interior detailing. I assure you that I will share this feedback with the team so we can work toward improving our practices in the future. Lastly, I would appreciate the chance to speak with you to see what I can do to help make things right. If you are willing to discuss this further, please feel free to give me a call. Thank you, Leigh Encarnacion - Customer Relations Manager - 302-427-4400 x1615

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.