Kimberly Car City

4.6

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–6:00pm
Wednesday
8:30am–6:00pm
Thursday
8:30am–8:00pm
Friday
8:30am–6:00pm
Saturday
8:30am–5:00pm
Sunday
Closed

Cars on the lot

152 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Kimberly Car City are from Cars.com and DealerRater.com

316 reviews

Tyler Simpson

4.8
by New car on Jun 02, 2019

Tyler Simpson was courteous and professional. He was knowledgeable and was able to answer all of our questions. If he did not know the answer, he took the time to find out. We would definitely recommend him to anyone interested in buying a new vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Everything was Fantastic!

5.0
by Jeremy Stanton on May 03, 2019

Erika was just Fantastic! Responsive, proficient, no weight understanding! Magnificent client administration! A reviving change this day and age. Asking from NY about a vehicle... Erika did everything she could to supply me the data required for thought to purchase.Thanks

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Amazing Staff

5.0
by chenry on May 02, 2019

We recently purchased a jeep through Kimberly car city. Jason, Randy and Brandon all made the process easier than I could ever imagine. They were so quick to respond and worked above and beyond to get us exactly what we wanted. We are so happy with our experience and our new purchase!! Thank you all!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Service Dept was great

5.0
by Ram Girl on May 01, 2019

Our experience with the service dept. at Kimberly has always been top notch, Al takes care of us and makes sure I get a shuttle ride to work, would recommend.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

5th family vehicle

5.0
by happy customer on Apr 22, 2019

I HAVE IN RECENT YEARS BOUGHT 3 VEHICLES AND TOOK MY DAUGHTER AND SON IN LAW FOR ONE. THE SALES WENT SMOOTHLY AND THE SERVICE HAS BEEN GREAT! HIGHLY RECOMMEND. I WORK WITH RANDY LABARGE IN SALES ON WEST KIMBERLY.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Thanks

5.0
by Steve R on Mar 25, 2019

Decided to lease this time and being new at it was extremely satisfied with the patience and time Randy Labarge and others took in explaining it.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Mislead by Extended Warranty

2.0
by Mindy C. on Mar 13, 2019

I purchased a New Jeep Renegade 3 months ago and purchased the extended warranty. 2 weeks ago I brought Jeep to service department because a small piece of the grill on the front bottom fell off. The screws were still attached and the grill sits back from the bumper. Service Dept. had to take pictures to see if my warranty covered the piece and labor. First of all when I purchased the extended warranty they told me this covered my Jeep bumper to bumper. Anyway they rejected the picture and are telling me I need to pay to have this fixed. They said I must of hit something! Why would the screws still be attached and the bumper would of been dented if I hit something. Plus I had to call twice to get a answer from them, they never called me back. So I advise people not to buy extended warranty! Plus the Service Department was not prompt on returning my call. Very UNHAPPY Customer!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Terrible Service Center

1.2
by ablank45 on Mar 09, 2019

Took my Dodge Ram 1500 here to get my drivers side axle replaced. They wanted an initial $150 service charge approved just to look at my truck. When I asked why I was told it was because their technicians are all Mopar certified and have 40 years of experience and have all their own tools and stuff. So it's basically a security charge in case I decide to take my truck somewhere else (even though I had to get it towed there.) About $800 and 2 weeks later I finally got my truck back. I go to drive it the next day and about 5 miles later my truck starts making a grinding noise. I get out to see the axle coming apart already. I called the service center and they wouldn't cover a tow truck to get my truck back to the shop. So I slowly drive my truck back to the dealership and when I get there they claim they don't have a loaner car for me. There was also no shuttle service or anything offered and I had to call a friend to come pick me up and take me home. They call me later and tell me that the drivers side AND passenger side axles are coming apart now and they will have to replace both of them. So I go back in 2 days later when they finally have a loaner car available (which was covered in dirt, sprinkles, and candy wrappers inside) and I asked to get an estimate on a few other things since I figured I wouldn't have my truck for a few weeks again. Five days later I finally got an estimate emailed to me. They wanted $250.00 to replace a leaky valve stem in my tire...... This is a $30 job anywhere else. They also wanted $270.00 just in parts for the ball joints which can be bought online anywhere for about $60. I called them back and said forget about the estimates, just take care of the axles. Two weeks later I just got my truck back again and when I drove it home I noticed they left my hood unlatched. These are the little things that shouldn't happen from a professional dealer with Mopar certified technicians. It has passed the 5 mile test this time but we'll see how long the axles last.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Worst car experience ever

1.0
by Joseph Francis on Feb 02, 2019

I saw a vehicle online that had recently been reduced in price so I called to inquire . They immediately wanted to take a $500 deposit so I could drive 300 MI to view the vehicle. I worked with Rob we agreed on a price contingent upon me driving it. Applied for financing and was told the next day I was approved and they would get me the details soon. 2 days later I don't hear back so I call.now I'm told the vehicle needs $1,000 worth of work. I say I'll buy it if they lower the price we agree on 500 lower. A couple more days go by I still don't hear back from Rob. I never do. I contact Jimmy in finance and he tells me they don't want to do the deal because they're not making enough money. but he promises to see what he can do and will call me back. I never hear from him again. I contact Erica, then I'm told they will only sell for cash. No financing. Call back later talk to a manager Jason, he now tells me vehicle needs $4,000 worth of work and they refused to sell it to the public. Bottom line, the story changes with every person. I feel they are extremely untrustworthy and recommend everyone beware.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Bought a Used Camry, Everything was great

5.0
by Steve on Nov 26, 2018

Worked with Tucker Deitz, he had the car ready to go for the test drive, no pressure sales, answered all my questions and I believe I got a really good deal. Process was very simple and I was out of the dealership quickly, so far the car is driving like a champ!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

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