Killeen Certified

3.6

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–8:00pm
Sunday
Closed

Cars on the lot

372 cars available See all Cars

Dealership reviews

3.6
Rating and reviews of Killeen Certified are from Cars.com and DealerRater.com

335 reviews

Shadiest dealer in central Texas-DO NOT BUY HERE!

1.0
by Jamie on Aug 16, 2022

Watch out for hidden fees! They have good prices online but be warned those don’t include $7,000 in non-negotiable dealer fees. The two biggest offenders were $1,500 for a CPO - Certified Pre Own fee (I failed to see how this was necessary on a 2020 Santa Fe with 23,000 miles) and roughly $1,800 for a GPS theft recovery fee. The following Monday, they insulted me saying either I wasn’t at their dealership or I was confused about where I visited. Not entirely sure which it was. Receipts on Yelp review. The last picture is from the adjacent Ford dealership building which shares their parking lot.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I was pleased with my experience and the purchase of my

5.0
by MB on Aug 15, 2022

I was pleased with my experience and the purchase of my Kia Sportage. Both Aaron and Gerald were kind and helpful. Thank you to you both

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Horrible service and management .

1.0
by Beaverdylan on Aug 11, 2022

Horrible service and management . Do not buy here . Went in and paid cash for a car and they didn't not hold up to their end of the deal. Ignored phone calls and texts and were rude .

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

APEX Fees

2.0
by Rob on Aug 11, 2022

Beware of the added APEX and other "fees" that are basically non negotiable. These fees are mandatory since some are installed in the cars and you cannot remove them. Added 6K to the advertised price of the vehicle.

Customer service 4.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Had scheduled an appointment to look at two vehicles, and

2.0
by mbaker248 on Aug 10, 2022

Had scheduled an appointment to look at two vehicles, and a date and time set. Called/Texted them the day before and the vehicles were already sold. Typical Bait and Switch type dealership.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

So sorry that this happened to you. We have around 50 product specialist and 5 roof tops that all have access to the inventory. We will work on communicating better internally so that the information can be shared with the consumer in a timely manner.

Very well treated from the time I walked until until I

5.0
by rroberts8749 on Aug 06, 2022

Very well treated from the time I walked until until I drove my new car off the lot! Well pleased! I will recommend to all!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very helpful and professional staff especially Mr.

5.0
by David on Aug 06, 2022

Very helpful and professional staff especially Mr. Lovell Levy who was attentive and kind and ensured that the whole process from start to finish was smooth and worry-free.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

If you purchase from this dealership, read over the

1.0
by NZHopper33 on Aug 03, 2022

If you purchase from this dealership, read over the information carefully! I ordered a 2021 Bronco from Keith in the summer of 2021. Because Bronco production was slow, my reservation was pushed to 2022. I made the necessary edits to my order, which was pushed through. Keith communicated well and did a pretty good job overall. Unfortunately, he works for a sales manager and dealership that is greedy and dishonest. I received notification that my Bronco was being delivered in mid-July 2022. Mind you; I’d waited over a year for my order. Because I was paying cash, I asked Keith to send me the final numbers on the Bronco so I could bring a cashier's check when I signed the papers. Immediately, I was told that Killeen Ford now automatically adds on items to “every” vehicle they sell. $1,899 - GPS Theft Protection $999 - Windshield Protection $999 - Tire and Wheel $699 - Paint and Interior Protection $699 - Paintless Dent Repair I immediately responded to the price sheet and asked for the items to be removed as I did not want them. I’ve purchased many new vehicles, and I’ve never been required to buy the scams. I then got an email from Craig Brown, the Sale Manager, stating that he’d revised the numbers but “typically the C-bond windshield protection and GPS are installed at the time of pre-delivery process.” He’d removed everything but the APEX GPS because it’s a “hard add and will be installed at said time.” He follows that up with, “If I can’t earn your business, I completely understand.” Now, I’ve waited over a year for my Bronco, so to walk away because we can’t make a deal isn’t an option, and he knew it. He also would have loved for me to walk because he would have put my Bronco on his lot and sold it the same day for at least $20K more than MSRP as their previous Broncos sold on the lot were listed at $15-$20K over recommended value. On the day of signing, we show up, and of course, Craig is nowhere to be seen. I’d called out how greedy Killeen Ford was and how they, and other dealers, should be ashamed of taking advantage of consumers to make an extra buck. The finance person comes out, introduces himself, and calls us back for signing several minutes later. Because it’s a cash deal, it should be simple, right? Wrong… Killeen Ford still needed to make some money off me since I was paying MSRP, AND APEX GPS, which was a scam. When I handed him the check, he acknowledged that the amount of the check didn’t match his numbers. He then typed on his computer and told the guy he was training that he’d “fixed it, see?” I then asked what he’d changed to make the numbers match. He began to stutter and beat around the bush. I then found out through his lies that he’d changed the MSRP so that the taxes matched as the tax amount Craig told me was higher than it should have been. Rather than charging me the proper tax amount, he increased the MSRP so that the tax amount would match, and my check matched their system. While there was only a $10.86 difference, I was pissed that he’d move numbers around to make the extra $10.86 rather than refund the amount to me. I told him that since he’s finance, his numbers are what should be accurate. I understand mistakes happen but to deliberately change numbers without me knowing is entirely unethical. After calling it out, he began to panic and make excuses. Ten minutes later, I finally got him to acknowledge his actions. I then told him that the numbers had to match and that if I owed more or less than what I should be paying, I expected that to match what the deal should have reflected. He finally asked his supervisor, and they’d have to cut a check and mail it with a refund. Whether it’s Killeen Ford or another dealership, read EVERYTHING, and don’t let them intimidate you into buying crap you don’t want. While I shouldn’t have paid for the APEX GPS junk, I wasn’t going to give up the year I’d waited on my Bronco, and I xxxx sure wasn’t going to allow Craig to make money off of my car because he’s greedy and dishonest. GO SOMEWHERE ELSE!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Unethically dishonest

1.0
by NZHopper33 on Aug 03, 2022

If you purchase from this dealership, read over the information carefully! I ordered a 2021 Bronco from Keith in the summer of 2021. Because Bronco production was slow, my reservation was pushed to 2022. I made the necessary edits to my order, which was pushed through. Keith communicated well and did a pretty good job overall. Unfortunately, he works for a sales manager and dealership that is greedy and dishonest. I received notification that my Bronco was being delivered in mid-July 2022. Mind you; I’d waited over a year for my order. Because I was paying cash, I asked Keith to send me the final numbers on the Bronco so I could bring a cashier's check when I signed the papers. Immediately, I was told that Killeen Ford now automatically adds on items to “every” vehicle they sell. I immediately responded to the price sheet and asked for the items to be removed as I did not want them. I’ve purchased many new vehicles, and I’ve never been required to buy the scams. I then got an email from Craig Brown, the Sale Manager, stating that he’d revised the numbers but “typically the C-bond windshield protection and GPS are installed at the time of pre-delivery process.” He’d removed everything but the APEX GPS because it’s a “hard add and will be installed at said time.” He follows that up with, “If I can’t earn your business, I completely understand.” Now, I’ve waited over a year for my Bronco, so to walk away because we can’t make a deal isn’t an option, and he knew it. He also would have loved for me to walk because he would have put my Bronco on his lot and sold it the same day for at least $20K more than MSRP as their previous Broncos sold on the lot were listed at $15-$20K over recommended value. On the day of signing, we show up, and of course, Craig is nowhere to be seen. I’d called out how greedy Killeen Ford was and how they, and other dealers, should be ashamed of taking advantage of consumers to make an extra buck. The finance person comes out, introduces himself, and calls us back for signing several minutes later. Because it’s a cash deal, it should be simple, right? Wrong… Killeen Ford still needed to make some money off me since I was paying MSRP, AND APEX GPS, which was a scam. When I handed him the check, he acknowledged that the amount of the check didn’t match his numbers. He then typed on his computer and told the guy he was training that he’d “fixed it, see?” I then asked what he’d changed to make the numbers match. He began to stutter and beat around the bush. I then found out through his lies that he’d changed the MSRP so that the taxes matched as the tax amount Craig told me was higher than it should have been. Rather than charging me the proper tax amount, he increased the MSRP so that the tax amount would match, and my check matched their system. While there was only a $10.86 difference, I was pissed that he’d move numbers around to make the extra $10.86 rather than refund the amount to me. I told him that since he’s finance, his numbers are what should be accurate. I understand mistakes happen but to deliberately change numbers without me knowing is entirely unethical. After calling it out, he began to panic and make excuses. Ten minutes later, I finally got him to acknowledge his actions. I then told him that the numbers had to match and that if I owed more or less than what I should be paying, I expected that to match what the deal should have reflected. He finally asked his supervisor, and they’d have to cut a check and mail it with a refund. Whether it’s Killeen Ford or another dealership, read EVERYTHING, and don’t let them intimidate you into buying crap you don’t want. While I shouldn’t have paid for the APEX GPS junk, I wasn’t going to give up the year I’d waited on my Bronco, and I xxxx sure wasn’t going to allow Craig to make money off of my car because he’s greedy and dishonest.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

We love the welcome atmosphere that everyone expresses

5.0
by Duke7888 on Aug 02, 2022

We love the welcome atmosphere that everyone expresses and willing to help fit a customer with a vehicle they could love.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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