Key Hyundai
Cars on the lot
Dealership reviews
5 reviews
Great buying and leasing experience!
I purchased a car from Key Hyundai (Palisades) and I have leased a car from them (Genesis G80). Both experiences were great and continue to be great with servicing and communication. I would highly recommend this dealership.
The worst is they lie to you and promise.
If I could zero stars I would. I bought my car in 2015 I was promised that hat if I ever had any issues with my car I would have warranty for it. I also bought extended warranty so that my car would pay longer. I have had to take my car in for several repairs and have to put out of pocket because now my repairs to fall under the warranty. Run away from here DO NOT BUT YOU CAR FROM HERE. SERVICE IS THE WORST AND NO ONE HELP. I HAVE EMAILED THE MANGER SEVERAL TIMES AND HAVE NOT BEEN EMAILED BACK.
Poor management
Told me for 2 days they had the car I wanted. Started the paperwork process only to find out it was sold earlier that day. Didn't even get a phone call. Just an email...poor customer service
Deceptive advertising practice at Key Hyundai
Key Hyundai provided me with offers on New 2021 Hyundai Kona SEL’s via True Car. When I went to purchase the following took place. 1. I found out that the vehicles were loaners, not new. Nowhere in the offer did they state that these vehicles were loaners. 2. None of the 4 vehicles that I had received attractive offers on were available. Not because they had been sold, but because they were still in the loaner program and would remain their for 1-2 months longer. Key did not honor the “ exclusive” offers that they made to me. 3. I complained to the General Manager Conrad Lynch and he responded by email, offered no apology, took no responsibility for the false advertising and blamed the issue on a software program that can’t recognize new cars from loaners. I guess the software program must independently set the vehicle prices and make the offers without human involvement! Beware of Key Hyundai offers!
Worst service ever spoiled my vehicle
I dropped in my vehicle for a factory recall and when I dropped in it was totally fine there was nothing wrong with the vehicle but when I came to pick it up they spoiled it I hear wierd noise from engine and they are denieng they did some mistake and forcing me to pay for it if I pay them only they wanna fix it very rude and worst customer service I will not recommend this service center to any one