Kelly Buick GMC

4.9

Hours of Operation

Service
Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed

Cars on the lot

62 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Kelly Buick GMC are from Cars.com and DealerRater.com

1722 reviews

Great experience and a great man! Very quick and easy and...

5.0
by halahr on Dec 10, 2020

Great experience and a great man! Very quick and easy and would recommend to anyone. He was very helpful and answered all my questions nicely.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your vehicle purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

MIKE AND THE KELLY TEAM WERE AMAZING !!! Thank you for...

5.0
by yupitssniks07 on Dec 10, 2020

MIKE AND THE KELLY TEAM WERE AMAZING !!! Thank you for helping me get the car of my dreams, i couldn’t be happier! Mike was wonderful, patient, i really couldn’t say enough good things about him i highly recommend anyone looking for a vehicle to go here. I will forever be a Kelly customer after this experience with mike!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are extremely grateful to receive such an outstanding review! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Mike was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Informed salesperson I was coming in from out of state to...

1.8
by Paul i on Dec 09, 2020

Informed salesperson I was coming in from out of state to test drive and purchase a vehicle and sold vehicle and did not hold vehicle until I arrived.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Paul, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

Inspection, tire rotation. and oil change.

5.0
by A. Beverly Binder on Dec 06, 2020

I was completely satisfied with the service I received. I appreciated the car wash.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

This is the second BUICK ENCORE PREFERRED I have...

5.0
by robert.levan on Dec 01, 2020

This is the second BUICK ENCORE PREFERRED I have purchased with NIKKI HALL as the sales person. Both times I have had an excellent experience and would recommend her.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Kelly GMC

4.8
by Tyrone Jacobs on Nov 03, 2020

Peter was super helpful and accommodating . The dealership was very professional and was a pleasant experience

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. All the best, Russ Carter, General Manager, Kelly Buick GMC

Horrible

1.0
by Matthew Farrow on Oct 27, 2020

Here are the details of how bad my experience has been with Kelly GMC. I have never purchased a vehicle from Kelly before but this is the 5th GMC I have purchased in the last five years, and this will be the last time I purchase one at Kelly. 1. While at the dealership signing the paperwork I was informed we were all done. I questioned the salesmen as I felt there was more paperwork to sign and he reassured me that was it. I live approximately one hour away from the dealership and when I was 30 mins away from the dealership I received a call telling me I had to come back to the dealership to finish more paperwork. The salesman told me he would make it worth my while by giving me a gift card for my troubles. I returned to the dealership and filled the rest of the paperwork out and left. He told me he would be putting the gift card in the mail. Of course that never happened. 2. When I returned home I realized I had left my ez pass and a portable dvd player in my old truck. I called the salesman, and he told me he would gather the items and mail them to me. That never happened. I reached out several times and got little to respond. The salesmen did tell me they found them and now I am being told they are now nowhere to be found. 3. Prior to coming to the dealership I asked what information could I send prior to the visit to expedite the process since I would have my small 3 year old son with me and he doesn't do well when things take time. My wife is a teacher so I filled out the educator discount application on the GMC website, sent a copy of the approval letter and sent a picture of her school ID. While at the dealership my wife brought her school ID and a copy of the approval letter and asked if they needed a copy of them, we were told no they had them already. Five days later I get a call from Kelly telling me they had none of the required info for the educator discount and I needed to forward all of the information again. 4. I turned in my 2017 lease the day I got the new vehicle (7/31/2020). My last payment which was to be made by Kelly GMC on 8/10/2020 was never made. I got an email from GM financial on 8/15/2020 stating my account was past due. I called GM financial to figure out what was going on. I told them I turned my lease in 15 days ago, and they informed me the car was still not grounded and the last payment was never made. While on the phone with them they tried calling Kelly 2 times and got no answer. They informed me they left a message but they recommend me calling as well to get this resolved ASAP. Finally around 20 days after turning in my old lease Kelly finally grounded the vehicle. 5. When following up about my items that went missing, I mentioned to how bad my experience has been, Kelly asked me to put it all in writing and send it to them in a email. So, I did. Shortly after doing so I received a call from man named Greg who apologized and said they were going to make this right. He was going to work with the GM Russ Carter to take car of this. The next day (8/24) he called me back and explained they were going to send me a check to compensate me for all the issues I had. Well now on 10/26 still no check, and not surprised at all. I have followed up with Russ several times and now I do not even get a response.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We acknowledge your review and are currently looking into the events you’ve detailed.

Here are the details of how bad my experience has been...

1.0
by mgfarrow on Oct 27, 2020

Here are the details of how bad my experience has been with Kelly GMC. I have never purchased a vehicle from Kelly before but this is the 5th GMC I have purchased in the last five years, and this will be the last time I purchase one at Kelly. 1. While at the dealership signing the paperwork I was informed we were all done. I questioned the salesmen as I felt there was more paperwork to sign and he reassured me that was it. I live approximately one hour away from the dealership and when I was 30 mins away from the dealership I received a call telling me I had to come back to the dealership to finish more paperwork. The salesman told me he would make it worth my while by giving me a gift card for my troubles. I returned to the dealership and filled the rest of the paperwork out and left. He told me he would be putting the gift card in the mail. Of course that never happened. 2. When I returned home I realized I had left my ez pass and a portable dvd player in my old truck. I called the salesman, and he told me he would gather the items and mail them to me. That never happened. I reached out several times and got little to respond. The salesmen did tell me they found them and now I am being told they are now nowhere to be found. 3. Prior to coming to the dealership I asked what information could I send prior to the visit to expedite the process since I would have my small 3 year old son with me and he doesn't do well when things take time. My wife is a teacher so I filled out the educator discount application on the GMC website, sent a copy of the approval letter and sent a picture of her school ID. While at the dealership my wife brought her school ID and a copy of the approval letter and asked if they needed a copy of them, we were told no they had them already. Five days later I get a call from Kelly telling me they had none of the required info for the educator discount and I needed to forward all of the information again. 4. I turned in my 2017 lease the day I got the new vehicle (7/31/2020). My last payment which was to be made by Kelly GMC on 8/10/2020 was never made. I got an email from GM financial on 8/15/2020 stating my account was past due. I called GM financial to figure out what was going on. I told them I turned my lease in 15 days ago, and they informed me the car was still not grounded and the last payment was never made. While on the phone with them they tried calling Kelly 2 times and got no answer. They informed me they left a message but they recommend me calling as well to get this resolved ASAP. Finally around 20 days after turning in my old lease Kelly finally grounded the vehicle. 5. When following up about my items that went missing, I mentioned to how bad my experience has been, Kelly asked me to put it all in writing and send it to them in a email. So, I did. Shortly after doing so I received a call from man named Greg who apologized and said they were going to make this right. He was going to work with the GM Russ Carter to take car of this. The next day (8/24) he called me back and explained they were going to send me a check to compensate me for all the issues I had. Well now on 10/26 still no check, and not surprised at all. I have followed up with Russ several times and now I do not even get a response.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I was having issues with brakes on my truck & each time I...

1.5
by captblei2 on Oct 21, 2020

I was having issues with brakes on my truck & each time I took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they were supposed to go to the floor (sarcasm). I did some research & found out that there was a Service Notice out about the issue I was experiencing. I printed it out, called the Service Manager, he verified it, made an appointment to have the Service Notice implemented on my truck. Low & behold my brakes are now working like they are supposed to from the factory. One would think this would be one of the first steps a Technician would take (looking for TSBs or Service Notices) especially if the customer had the vehicle back multiple times for the same issue. There was no charge from GMC for this repair (thank goodness) but I had to troubleshoot the issue & do the Technician's job.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

My experience with working with Peter and Liz at Kelly...

5.0
by ben.pradubsri on Oct 08, 2020

My experience with working with Peter and Liz at Kelly Buick GMC was a breeze. From the get go, Peter was very good with communicating to feel out car preferences and finances. Then he went out and in just a couple of days, sourced the perfect car that matched everything that was asked for. The team at Kelly Buick GMC then worked to get the payments and numbers to work. The Subaru Legacy 2016 is such a beautiful car in great shape with low miles and drives like a beast. Thank you guys once again!!! _Ben Pradubsri

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for this wonderful feedback, Ben! We're so glad you came back to see us for your Legacy. It's fantastic to know Peter and the rest of our team were able to get you in a car you love. If there's anything else we can help you with in regards to your new vehicle, please let us know. Happy driving! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

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