Kelly Buick GMC
Hours of Operation
Cars on the lot
I was having issues with brakes on my truck & each time I...
I was having issues with brakes on my truck & each time I took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they were supposed to go to the floor (sarcasm). I did some research & found out that there was a Service Notice out about the issue I was experiencing. I printed it out, called the Service Manager, he verified it, made an appointment to have the Service Notice implemented on my truck. Low & behold my brakes are now working like they are supposed to from the factory. One would think this would be one of the first steps a Technician would take (looking for TSBs or Service Notices) especially if the customer had the vehicle back multiple times for the same issue. There was no charge from GMC for this repair (thank goodness) but I had to troubleshoot the issue & do the Technician's job.
Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.
My experience with working with Peter and Liz at Kelly...
My experience with working with Peter and Liz at Kelly Buick GMC was a breeze. From the get go, Peter was very good with communicating to feel out car preferences and finances. Then he went out and in just a couple of days, sourced the perfect car that matched everything that was asked for. The team at Kelly Buick GMC then worked to get the payments and numbers to work. The Subaru Legacy 2016 is such a beautiful car in great shape with low miles and drives like a beast. Thank you guys once again!!! _Ben Pradubsri
Thank you so much for this wonderful feedback, Ben! We're so glad you came back to see us for your Legacy. It's fantastic to know Peter and the rest of our team were able to get you in a car you love. If there's anything else we can help you with in regards to your new vehicle, please let us know. Happy driving! Sincerely, Russ Carter, General Manager, Kelly Buick GMC
2020 Buick Encore
Working with Pete was relaxing. No pressure, no stress
My experience with Kelly Buick GMC was great. Excellent all around. John Knobloch was a huge help in helping me find a great car that fits my everyday use. Definitely going to recommend to others.
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC
Abdoul was knowledgeable, courteous, and customer service...
Abdoul was knowledgeable, courteous, and customer service orientated. He had great follow through in working with me to purchase my new Buick Envision. Mike Yerger closed the deal and didn't let me leave without our new Envision. A great one two punch.
Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new Envision and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC
Nikki and the team at Kelly were SO helpful and...
Nikki and the team at Kelly were SO helpful and understanding. Such a smooth process from start to finish. No hassle, answered any questions I had. Went above and beyond. Worked with me and my situation. Super thankful for everyone there.
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC
A truly great experience!
We recently leased a GMC Acadia Denali form Kelly Buick GMC. Car shopping is one of our least favorite activities but one that we knew was inevitable. Since our lease was running out, we decided this time we were going to shop around and shop we did! We spent one entire week traveling from dealership to dealership. We asked all the questions and received many answers. Some we liked and some we didn't. In the end , we chose the GMC Acadia Denali. Not only was it the nicest equipped vehicle we saw, but we had a great salesperson in Mike Yerger. Mike made both of us feel very comfortable throughout the process. He wasn't pushy and had all the answers to our questions. He was friendly, very knowledgeable but most importantly to us, he was down to earth. Mike made us feel like we knew him for a lifetime. To us, that is important. We were dealing with someone who sincerely cared that we got the vehicle that best met our needs. For that, we thank him and the entire Kelly Buick GMC team for a job well done!
Congratulations on your new Acadia! Thank you for taking the time to write about your experience. It's great to know Mike and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC
The staff was very friendly and our salesperson was very...
The staff was very friendly and our salesperson was very accommodating. We would recommend this dealership to family and friends. Purchase process was very straight forward!
Tanya, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Kelly Buick GMC satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC
Great transaction. Nikki Hall was awesome to work with...
Great transaction. Nikki Hall was awesome to work with during the buying process. I will recommend her as well as Kelly Buick GMC to my friends.
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC
Nikki was a pleasure to deal with. Everything was...
Nikki was a pleasure to deal with. Everything was thoroughly explained including demos of functionalities within the car and swapping out my license plates. I am thoroughly pleased.
What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or message us should you have any questions. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC