Kelly Buick GMC

4.9

Hours of Operation

Service
Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed

Cars on the lot

73 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Kelly Buick GMC are from Cars.com and DealerRater.com

1722 reviews

Bill Hav rocks

5.0
by Linda Martin on Oct 28, 2021

Bill Hav was my salesperson. I told him what I was looking for and he went above and beyond for me. Bill has a passion for his work and for the love of people. Bill is so amazing. Thanks so much for making me a happy customer. God Bless you!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Linda, Thank you for this amazing rating! We really appreciate your business. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Terrible

1.0
by Load5711 on Sep 25, 2021

Absolutely terrible experience. They sold me a truck that broke down before I took delivery. Now 2 months later it's been back 4 additional times for the same issue as day 1. They absolutely refuse to take it back or trade me into something else. On top of them selling me a complete lemon no one will call me back when I call.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

Absolutely terrible experience. They sold me a truck that...

1.0
by load5711 on Sep 25, 2021

Absolutely terrible experience. They sold me a truck that broke down before I took delivery. Now 2 months later it's been back 4 additional times for the same issue as day 1. They absolutely refuse to take it back or trade me into something else. On top of them selling me a complete lemon no one will call me back when I call.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

I worked with Nicki & LOVED her!!! Am now a lifelong...

5.0
by minmin0102 on Sep 21, 2021

I worked with Nicki & LOVED her!!! Am now a lifelong customer of this dealership! Great!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for this amazing review! We really appreciate your business. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

I am a long time customer of the Kelly group, having...

1.0
by cherub0914 on Sep 13, 2021

I am a long time customer of the Kelly group, having purchased several vehicles from them. When my husband decided on a new truck, I didn't hesitate to suggest using them. We placed a deposit on the truck my husband wanted, SIGNED ALL THE PAPERS, and waited for our home equity to close. Title documents took longer to arrange than anticipated, and we were informed that they made a "management decision" to cancel our deal and refund our deposit. My husband reached out today to inquire about the truck, which is still available, however is now priced $5k ABOVE the MSRP. Sad that they treat their customers as such, especially considering we are planning an upgrade to my car within the next year or 2. Shameful!

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Not looking for return business.....

1.0
by Aubrie on Sep 13, 2021

I am a long time customer of the Kelly group, having purchased several vehicles from them. When my husband decided on a new truck, I didn't hesitate to suggest using them. We placed a deposit on the truck my husband wanted, SIGNED ALL THE PAPERS, and waited for our home equity to close. Title documents took longer to arrange than anticipated, and we were informed that they made a "management decision" to cancel our deal and refund our deposit. My husband reached out today to inquire about the truck, which is still available, however is now priced $5k ABOVE the MSRP. Sad that they treat their customers as such, especially considering we are planning an upgrade to my car within the next year or 2. Shameful!

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Aubrie, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Bait and switch!!! Had a deal made for a new truck all...

1.0
by Pany on Jun 22, 2021

Bait and switch!!! Had a deal made for a new truck all numbers for trade agreed upon gave deposit as truck was in transit. The following day I was informed that the truck was going to be $5000 more because they had accessories that were going to be added. I told them I didn’t want the added ones and they refused to sell it to me for the agreed upon price and options from the factory. What a waste of my time. They said if I didn’t buy it somebody else would. Not a reputable dealership.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, we are sorry for the confusion and misunderstanding. No agreement was made on this truck. We make it a practice to not take deposits to hold vehicles due to the lack of inventory. Inventory is sold on a first come, first serve basis. We pre-order all accessories to our vehicle’s. They are added the moment the vehicle is placed in inventory and prepped/inspected for sale. These items are then applied to the price of the vehicle. In no way are we attempting to deter business or alienate a potential customer. We make the vehicle as described with the added items available to all, until sold. Thanks, and again we apologize for the misunderstandings. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

Guess you are trying to save face but there DEFINITELY was an agreement made for this truck and my credit card info was taken for a $1000 deposit. I was also asked to submit documents driver’s license, current registration, and insurance card. I was not paying to HOLD the vehicle I was purchasing the vehicle. I applied for financing however I could have paid in full if needed to secure the vehicle. There was no mention of accessories on this vehicle on your website or from the salesperson until after you refused the deal. You are NOT reputable no matter how you SPIN the story!!!!!!

Warranty repairs

5.0
by jim girard on Jun 06, 2021

No problems. Scheduling was easy and the repairs were done on time and at the estimated cost.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jim, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

My Experience During Purchase Of Great Used Car

5.0
by Everett Ferrell on Apr 25, 2021

I would like to say thanks to Eric Gross for his considerate and professional handling of my desire to look over Kelly Buick's collection of fine used cars. He showed me several good deals available for purchase. He was respectful of the price range I wanted and knew what I was willing to spend. He did everything he could to make me feel comfortable during my visit there. I drove away with a wonderful used car that handled, looked, and felt like a new one. Thanks Eric and Kelly Buick GMC!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Everett, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Eric does for Kelly Buick GMC and our customers. Hope to see you again soon! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Purchaser

5.0
by Tammy Weiss on Apr 20, 2021

Easy car buying process. Very friendly and knowledgeable

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Tammy, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

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