Kelly Buick GMC

4.9

Hours of Operation

Service
Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed

Cars on the lot

64 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Kelly Buick GMC are from Cars.com and DealerRater.com

1714 reviews

My Experience During Purchase Of Great Used Car

5.0
by Everett Ferrell on Apr 25, 2021

I would like to say thanks to Eric Gross for his considerate and professional handling of my desire to look over Kelly Buick's collection of fine used cars. He showed me several good deals available for purchase. He was respectful of the price range I wanted and knew what I was willing to spend. He did everything he could to make me feel comfortable during my visit there. I drove away with a wonderful used car that handled, looked, and felt like a new one. Thanks Eric and Kelly Buick GMC!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Everett, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Eric does for Kelly Buick GMC and our customers. Hope to see you again soon! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Purchaser

5.0
by Tammy Weiss on Apr 20, 2021

Easy car buying process. Very friendly and knowledgeable

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Tammy, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Acadia 2021

5.0
by EDMOND LLAGURI on Apr 13, 2021

Quick and painless ? the dealership made the process easy. Professional and polite salesperson

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Edmond, Thank you for the wonderful review of Kelly Buick GMC. We appreciate your business. Please feel free to reach out to us if you have any questions. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Nikki was amazing! She responded to all my texts...

5.0
by mariahalizah09 on Apr 12, 2021

Nikki was amazing! She responded to all my texts promptly. She also made sure to explain all necessary info to me. All in all she helped me leave with the car I really wanted. 10/10 recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Nikki is the best!

5.0
by Kristin S. on Mar 31, 2021

Nikki was amazing to work with! She went out of her way to answer any questions we had. Nikki made the whole experience such a breeze.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Kristin, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Nikki does for Kelly Buick GMC and our customers. Hope to see you again soon! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

We had the pleasure of meeting and working with Mike...

5.0
by kenandden on Mar 18, 2021

We had the pleasure of meeting and working with Mike Yerger at Kelly Buick GMC. Mike was no pressure, very helpful and gave us a great overview of the Envision we bought. If you are looking for an honest, straight forward sales person, I highly recommend Mike.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your 5 Star Review. Mike is a valued team member here with Kelly Buick GMC. I will share your thoughts with him. Please send him your referrals, family or friends. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Hats off to Mike C. Professional, courteous and very...

5.0
by JS on Feb 24, 2021

Hats off to Mike C. Professional, courteous and very helpful in my purchase of a Encore GX. It was a pleasure doing business with this dealer and their staff.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Kelly Buick GMC of Emmaus has become the dealership my...

5.0
by MichaelMele on Feb 14, 2021

Kelly Buick GMC of Emmaus has become the dealership my family and I have use ever since 2018! Since then we have bought three cars there with the help of Mike Yerger. A down to earth salesman, who has become a great to us over the years with all the times we have had to get a car at the dealership lol!! My sister is going to be up next to get a new car and I can’t think of any place I would rather go than Kelly Buick GMC. Thank you Mike Yerger, and the incredible staff at Kelly who helped me buy a 2013 Chevy Equinox!! I recommend this dealership to anyone who is looking to get a nice new or used car!! And definitely ask for Mike Yerger, he is the best of the best at Kelly!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your kind words about your experience at Kelly Buick GMC! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

The Finance Manager is Unprofessional

1.3
by Raymon Williams on Jan 01, 2021

My sales rep, Peter Freedman, was great. In general, things were going well as I was working my deal with Peter, who was helpful in getting me a good price and a trade with some of my previous vehicle?s service charges compensated. Things went downhill very quickly when the finance manager, Bob Desai, stopped over and interrupted Peter and I, and started insulting me. Because I?m not an idiot, I came prepared with an Excel model that helped me to quickly calculate my payment in various scenarios. Bob came up and saw my spreadsheet opened, and began telling me that it was useless, I didn?t need it, he would give me the pricing, and going on about how he?d been doing this for 20 years. Well, I know how to do math, so it doesn?t matter what Bob?s experience is, I can do calculations to help me understand my deal before I start signing papers. He was probably annoyed because I wouldn?t finance through the dealership, and came prepared with my own credit union loan. Regardless, he told me that my calculations weren?t worth sh*t, and it would be totally wrong. Turns out my calculation was about $5 off from his numbers, which was closer than I even expected. From that point he continued trying to make me feel like an idiot for not falling for his attempts to sell me extended warranties and other stuff I didn?t want. We yelled back and forth at each other a few times, and he wouldn?t leave Peter and me alone to finalize the deal. I almost walked out, and likely would have had it not been for Peter working well with me to that point and beyond. Ultimately, I want to refer people to Peter, but I don?t want to give this dealer any more business. There is no excuse for anyone to insult their customers. Bob never even so much as introduced himself throughout the whole process. I only know his name because I grabbed a business card as I was signing paperwork. One star since I can?t do zero, and for Peter?s sake (if you need to go to Kelly Buick, I do recommend working with him) it could have been higher. I think this Bob guy just has a problem, as I heard him yelling at others while I was there to pick up my vehicle. Not sure what his problem is, but he?s very unprofessional.

Customer service 1.0 Buying process 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

DO NOT GO HERE

1.0
by Paige on Dec 18, 2020

Went to buy a car here, drove an HOUR out of my way to test drive a 3 year old car after a 10 hour work day. Get there and the car has the most AWFUL body work I have ever seen. They never disclosed that the vehicle was in an accident and definitely didn’t state that the repair work was so terrible. I left. Next day I get a text of them offering to re-paint it. Here’s the catch- they expected me to pay for half of the body work repairs. WHY WOULD I PAY TO REPAIR A CAR I DIDNT DAMAGE. Do not go here. Waste of your time.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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