Kelly Buick GMC

Best car shopping experience ever. And I have had many. Why? Because Michael Yeager is a really decent good guy, not the Stereotypical car salesman. He’s knowledgeable and also fun! Thank you Mike!

Dealer Responses

Kay, Thank you for your 5 Star Review. Michael is a valued team member here with Kelly Buick GMC. I will share your thoughts with him. Please send him your referrals, family or friends. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Bill Hav was my salesperson. I told him what I was looking for and he went above and beyond. Bill has a passion for his work and love for people. Thanks for making me a happy customer. God Bless you!

Dealer Responses

Linda, Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Bill Hav was my salesperson. I told him what I was looking for and he went above and beyond for me. Bill has a passion for his work and for the love of people. Bill is so amazing. Thanks so much for making me a happy customer. God Bless you!

Dealer Responses

Linda, Thank you for this amazing rating! We really appreciate your business. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Absolutely terrible experience. They sold me a truck that broke down before I took delivery. Now 2 months later it's been back 4 additional times for the same issue as day 1. They absolutely refuse to take it back or trade me into something else. On top of them selling me a complete lemon no one will call me back when I call.

Dealer Responses

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

Absolutely terrible experience. They sold me a truck that broke down before I took delivery. Now 2 months later it's been back 4 additional times for the same issue as day 1. They absolutely refuse to take it back or trade me into something else. On top of them selling me a complete lemon no one will call me back when I call.

Dealer Responses

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

I worked with Nicki & LOVED her!!! Am now a lifelong customer of this dealership! Great!

Dealer Responses

Thank you for this amazing review! We really appreciate your business. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

I am a long time customer of the Kelly group, having purchased several vehicles from them. When my husband decided on a new truck, I didn't hesitate to suggest using them. We placed a deposit on the truck my husband wanted, SIGNED ALL THE PAPERS, and waited for our home equity to close. Title documents took longer to arrange than anticipated, and we were informed that they made a "management decision" to cancel our deal and refund our deposit. My husband reached out today to inquire about the truck, which is still available, however is now priced $5k ABOVE the MSRP. Sad that they treat their customers as such, especially considering we are planning an upgrade to my car within the next year or 2. Shameful!

Dealer Responses

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

I am a long time customer of the Kelly group, having purchased several vehicles from them. When my husband decided on a new truck, I didn't hesitate to suggest using them. We placed a deposit on the truck my husband wanted, SIGNED ALL THE PAPERS, and waited for our home equity to close. Title documents took longer to arrange than anticipated, and we were informed that they made a "management decision" to cancel our deal and refund our deposit. My husband reached out today to inquire about the truck, which is still available, however is now priced $5k ABOVE the MSRP. Sad that they treat their customers as such, especially considering we are planning an upgrade to my car within the next year or 2. Shameful!

Dealer Responses

Aubrie, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

Bait and switch!!! Had a deal made for a new truck all numbers for trade agreed upon gave deposit as truck was in transit. The following day I was informed that the truck was going to be $5000 more because they had accessories that were going to be added. I told them I didn’t want the added ones and they refused to sell it to me for the agreed upon price and options from the factory. What a waste of my time. They said if I didn’t buy it somebody else would. Not a reputable dealership.

Dealer Responses

Hello, we are sorry for the confusion and misunderstanding. No agreement was made on this truck. We make it a practice to not take deposits to hold vehicles due to the lack of inventory. Inventory is sold on a first come, first serve basis. We pre-order all accessories to our vehicle’s. They are added the moment the vehicle is placed in inventory and prepped/inspected for sale. These items are then applied to the price of the vehicle. In no way are we attempting to deter business or alienate a potential customer. We make the vehicle as described with the added items available to all, until sold. Thanks, and again we apologize for the misunderstandings. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

Guess you are trying to save face but there DEFINITELY was an agreement made for this truck and my credit card info was taken for a $1000 deposit. I was also asked to submit documents driver’s license, current registration, and insurance card. I was not paying to HOLD the vehicle I was purchasing the vehicle. I applied for financing however I could have paid in full if needed to secure the vehicle. There was no mention of accessories on this vehicle on your website or from the salesperson until after you refused the deal. You are NOT reputable no matter how you SPIN the story!!!!!!

No problems. Scheduling was easy and the repairs were done on time and at the estimated cost.

Dealer Responses

Jim, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Russ Carter, General Manager, Kelly Buick GMC