Kelly Buick GMC

We went to look for a car but as we had to travel long distance we asked the salesperson detailed questions about the condition of the car on the phone. In particular we wanted to know if the car was rusty and if all the electric systems worked. The salesperson reassured us and told us that everything worked and that there was no serious rust on the car. Having arrived, we found one door rusted through, very substantial rust damage on the structure of the car, the electric mirrors, the airconditioning, the radio and the satnav did not work. Also their technical inspection showed that the car needed rear shocks and a new brke caliper, and other things. The salesperson managed to say that all electrics still worked in the morning! In short, the car was a lemon and the salesperson had obviously misled us. We made 500 miles trip for absolutely nothing. This dealership does not even merit 1 star.

Dealer Responses

Jama, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

It is not that we were “not completely satisfied” as you put it, we were very angry because your salesperson intentionally made us drive for six hours to view a car he knew was not in order. The only proper way to address our concern is to pay us for our gas and for our time.

I'm tired at the moment of writing this review, so I'll keep short and sweet. The whole experince was great, probably the best experience I have had while buying a car. From the moment you come in, a sales person comes out to greet you to the moment you finalize everything, they have the car park by the front door with a full tank and even teach you about everything the vehicle has to offer. If you are looking to buy a vehicle, definitely go to this place before going anywhere else. And make sure to Michael(Mike), best sales person I have ever had the pleasure of interacting with.

Dealer Responses

Carlos, Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 866-5023. Russ Carter General Manager Kelly Buick GMC

After brake line flush I drove off the lot and when I braked the pedal went to the floor. Returned to the dealer. Technician failed to adjust a brake caliper properly. Also, i mentioned the touch screen was ?freezing up? and couldn?t be changed. Service tech unable to determine the cause. Service Dept advisor said he would get back to me but never did.

Dealer Responses

Earl, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

Five Stars from The Internet Sales Department to in person Sales at the Dealership. Awesome Accommodations because we drove 1 1/2 away and fast response from the banks making the purchase smoother and satisfying

Dealer Responses

V Smith, We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Kelly Buick GMC. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 866-5023. Russ Carter General Manager Kelly Buick GMC

Brought in my 2011 GMC Terrain for a routine oil change and tire rotation. After I got it home, the next time I turned on the engine the Check Stabitrak message comes on, then all wheel drive Off message. When I called them and brought it back they said the right front wheel sensor was cutting in and out and needed to be changed. I am not buying it I had no problems before the Oil change.

Dealer Responses

AA, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

Thumbs up!! Mike was a patient seller as my transaction required a great deal of steps

Dealer Responses

Lukas, Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 866-5023. Russ Carter General Manager Kelly Buick GMC

Derrick Davis was awesome to work with. Very professional, kind, and delivered exceptional customer service!!!!!

Dealer Responses

Michele, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 866-5023. Russ Carter General Manager Kelly Buick GMC

Mr Freedman was very helpful. It was a pleasure working with him. This is the second Encore he helped me Lease and both leasing experiences were without any big problems

Dealer Responses

Glen), Thank You taking the time to give The Kelly Buick GMC Team a 5 Star Review. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 866-5023. Russ Carter General Manager Kelly Buick GMC

Great buying experience. Wonderful people. Very friendly and professional. In and out of dealer in 2 hours with my new car.

Dealer Responses

Sandra, Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Russ Carter General Manager Kelly Buick GMC

It was great. Would recommend to everyone I know. I was in and out within a few hours.

Dealer Responses

Trevor), Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Russ Carter General Manager Kelly Buick GMC