Jordan Ford

4.8

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
10:00am–8:00pm
Sunday
Closed

Cars on the lot

91 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Jordan Ford are from Cars.com and DealerRater.com

2376 reviews

Parts department very rude if you can even get them to

1.0
by Cazadores Construction Company on Apr 29, 2022

Parts department very rude if you can even get them to answer. Then they will give you a false name. Brian doesnt work here. That part is not available. I had to call 3 times to get a quote on a part and to see if it was available. Very rude. Got there, part was not available and of course Brian doesn’t work here. Cant give you my money. I will go elsewhere….

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Bad service

1.0
by Felipe on Dec 22, 2021

This dealer it’s not good on warranty repairs I have two expeditions with their shop and not good I have to bring it back every 3 weeks worst service dealer

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Not sure what happened but the service has gone downhill....

1.0
by harberjohn54 on Dec 18, 2021

Not sure what happened but the service has gone downhill. Took my truck in for some warranty and non-warranty repairs. The service advisor was extremely rude. Gave me an off the top of her head estimate for the non-warranty work. Was very high. Then she told me that since i did not have an appointment there was nothing they could do. Was told it would be 6 to 8 weeks before they could look at it. So, I went to another Dealership and had all issues resolved in 3 days and the cost of the non-warranty repair was 1\3 of the cost quoted by Jordan. Then I need an oil change on the wife's car. Made an appointment for the service. An hour and a half past my appointment time they hadn't even pulled the car in. Got the keys back and went to another Dealership. Didn't have an appointment but the service was completed in less time than I spent sitting at Jordan. I have always taken my vehicles to Jordan for service. Don't think I will be returning in the future.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

I purchased a used F150 from this dealership and my...

5.0
by idennefy on Nov 23, 2021

I purchased a used F150 from this dealership and my experience was very positive from start to finish. I dealt with sales associate Julio Martinez. Julio was very friendly, professional, and knowledgeable. I live in Katy Texas so the majority of our negotiations we completed over the phone with the support of Julio’s manager David T. To complete the deal, I drove from Katy to San Antonio. They purchased my existing vehicle at a fair price, and I drove back to Katy in my beautiful F150. Thanks Julio for a very positive car buying experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My expedition 2019 it’s been on service for 40 days and...

1.0
by bandaplaster on Sep 13, 2021

My expedition 2019 it’s been on service for 40 days and still no answer on when will be fixed

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

My wife and I just purchased a new Ford Explorer from...

5.0
by jasonf on Sep 03, 2021

My wife and I just purchased a new Ford Explorer from Jordan Ford. We have purchased several cars in the last few years and to be honest I hate buying new cars. Although I just want to say how awesome my buying experience was at Jordan Ford. They let us test drive a used car because they did not have a new Bronco in stock. After test driving we decided to not purchase that model and then test drove the Explorer, which we liked a lot more. Veronica Arizpe was our sales rep and she was Awesome! She was very helpful and not pushy at all. She made sure my wife picked the color and model she wanted. The car arrived at the dealership on Thursday and Veronica came in on her day off to get the vehicle prepared for the following morning. (that is dedication!) Once we arrived the process went very smooth. The manager took care of us and we did not feel pressured to purchase any add-ons (which most dealerships push down your throat!) I just want to say how easy the entire process was and how awesome Veronica and her manager was.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great service. Fast and friendly. Would purchase from...

5.0
by JT on May 18, 2021

Great service. Fast and friendly. Would purchase from them again. Wally was especially great to deal with. Would refer my colleagues to Jordan Ford in the future.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bait and switch

1.7
by Nan on May 01, 2021

Looking for a F250, found the color I was looking for and started the negotiation process via phone and email. Provided my xplan pin, got a signed purchase order . I came back with Farm Bureau incentive and a counter offer. The next day I get the following response “ starting today Jordan Ford is no longer participating in xplan pricing and all of our super duties are listed at Mary”. This is from one day to another and after recieving a signed purchase order with xplan. Crappy business practice

Customer service 2.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Nan, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Pleasee email me a copy of the signed buyers order and any other info you would like to share at lbrust@jordanford.com so I can learn more about your experience and hopefully save your valuable time. We appreciate the chance to try and make this better. Take care.

HOTSHOTS AND DIESEL DRIVERS STAY AWAY!!!

1.0
by Robert b on Apr 01, 2021

THESE PEOPLE ARE CROOKS. DONT BRING YOUR DIESELS HERE FOR SERVICE ESPECIALLY IF YOU DO HOTSHOTING FOR WORK . So I SCHEDULED SERVICE ON MY 2016 f350 . I HAD A ISSUE WITH THE TRUCK SHUTTING OFF AND WOULD NOT TURN ON FOR A EXTENDED PERIOD OF TIME . SO I TALKED WITH PEDRO AND ASKED IF THEY HAD DIESIL MECHANICS ON HAND TO LOOK AT MY TRUCK . HE STATED THEY HAD CERTIFIED MECHANICS FOR THE TRUCK . SO I DROPPED IT OFF AND TOLD THEM THE ISSUE AND ASKED THEM TO THROUGHLY GO THROUGH THE TRUCK BECAUSE WE CANT AFFORD TO HAVE ISSUES . SO THEY DID CAME BACK WITH A 1700 AND CHANGE BILL FOR MAINTENANCE AND I APPROVED IT BECAUSE I WANTED NO DOUBT THAT THE TRUCK WOULD BE RUNNING PROPERLY. THET STATED THE ISSUE THAT THEY COULD NOT FIND WAS PROBABLY DUE TO IT BEING IN THE COLD CLIMATE . SO I WENT BACK TO WORK AND THE FIRST LOAD I WENT TO PICK UP THE TRUCK SHUT OFF . SO I HAD TO CANCEL A $2200 LOAD . TRUCK FINALLY STARTED . I DROPPED THE TRUCK BACK OFF AND EVERY TIME I CALLED OVER THE COURSE OF A COUPLE DAYS I GAT A THEY ARE ALMOST DONE AND WILL CALL YOU IN A LITTLE BIT . FINALLY GOT A CALL FROM PERDO AND SAID THAT THEY REPLACED A RELAY FOR THE FUEL SYSTEM ( I COULD TELL BY HIS VOICE HE WAS LYING ) . 170 AND CHANGE . ARRIVED ON SITE AND TALKED TO HIS SUPERVISOR JAMES . AND ASKED IF THEY HAD IT FIXED OR IF THEY WERE THROWING PARTS AT IT TO SHUT ME UP AND GET RID OF ME . HE STATED WELL THE CODE THE TRUCK HAD WAS FOR THAT OR THE FUEL PUMP . I NEVER GOT ASKED IF I WANTED TO CHANGE THE FUEL PUMP . ALL I WANTED WAS A GOOD RUNNING TRUCK . O I DROVE THE TRUCK FOR THE REST OF THE WEEK TO SEE IF IT HAD A ISSUE . PICKED UP A LOAD TO MICHIGAN 1500 miles . DROPPED MY LOAD AND TRUCK WOULDNT START . SAME ISSUE . I CONTACTED FORD IN MICHIGAN THERE DIESEL TECHS ARE SCHEDULES 2 WEEKS OUT . I HAD MY TRUCK AND 40’ GOOSENECK TOWED TO A LOCAL DIESEL SHOP . HAD TO CANCEL 2 SCHEDULED LOADS FOR 5000k COMBINED NOT COUNTING THE MONAY ON A ROOM . LOCAL SHOP FOUND BLATANT ISUUE WITHIN THE HOUR . TRUCK IS STILL IN THIS SHOP AS I TYPE. CALLED JORDAN FORD AND THE SERVICE MANAGER ROY SAID WELL IT MADE IT TO MICHIGAN . xxx THATS A GOOD ANSWER . I TOLD THEM I USE THIS TRUCK TO MAKE MONEY . AND THEY THINK ITS OK AS LONG AS IT MAKES IT OFF THIER LOT THEY DID A GOOD JOB . I DOUBT THEY DID ANYTHING TO MY TRUCK AT ALL. PLEASE DONT MAKE THE MISTAKE I DID AND DONT USE THIS COMPANY TO WORK ON YOUR TRUCKS . THEY DONT HAVE MECHANICS THEY HAVE PARTS CHANGERS AND HOPE THEY FIX IT , ONE OTHER THING ROY SAID WAS WELL WE CHANGE THE LEAST EXPENSIVE THING ANG GO FROM THERE . ARE YOU KIDDING ME I DIDNT ASK TO HAVE THE LEAST EXPENSIVE PART CHANGE I TOLD THEM I WANTED IT FIXED . HAD I KNOW THE KIND OF SH*T QUALITY WORK DONE HERE I NEVER WOULD HAVE GAVE THEM MY BUSINESS . YOU WOULD THINK THEM KNOWING THE BUSINESS IM IN THEY WOULD HAVE CONSIDERED THAT I WOULD HAVE BOUGHT ALL MY FUTURE TRUCKS THERE AND ALL MY MAINTENANCE THERE THAT THEY WOULD HAVE WANTED TO SATISFY ME TO KEEP THE POTENTIAL FOR FUTURE BUSINESS . THIS SERVICE DEPARTMENT ( WHICH SHOULD NOT BE CALLED SERVICE DEPARTMENT DUE TO THE LACK OF ) IS THE ABSOLUTE WORST . PLEASE SAVE YOURSELVES THE FRUSTRATION. LEARN FROM MY VERY COSTLY MISTAKE . GOD BLESS ND STAY SAFE OUT THERE

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Robert, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Jordan Ford, Ltd.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do reach out to Amber at arinn@jordanford.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Paid for service that wasn't provided

1.5
by 26er on Mar 22, 2021

I scheduled an appt to drop off my truck for a check engine light, oil change, tire rotation and state inspection. I cancelled the engine light diagnostic after getting no info on its status even after following the text protocols that they ask you to use. Was told the truck was complete and ready to pick up 4 days after dropping it off. I had marked my tires prior to dropping the vehicle off... they didn't do the tire rotation although the bill says they did it. No faith/trust in this place to do whats right.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing your experience with us. We regret to hear that your visit fell below our standards for customer service. We understand your frustrations and would appreciate an opportunity to improve your experience with us. Please reach out to me at arinn@jordanford.com so I can learn more about your visit and see if we can resolve this.

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