Jones Ford Buckeye

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed
Sales
Monday
8:00am–7:00pm
Tuesday
8:00am–7:00pm
Wednesday
8:00am–7:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–7:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Sales Team

Eric Jones headshot

Eric Jones

General Manager (31 Reviews)
Digital Air Strike Support headshot

Digital Air Strike Support

Vendor (24 Reviews)

Cars on the lot

107 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Jones Ford Buckeye are from Cars.com and DealerRater.com

310 reviews

This dealership treats me like a King. Scotty, Dennis...

4.8
by AZKB on Nov 25, 2020

This dealership treats me like a King. Scotty, Dennis and company take care of the finest details on my two fords. Jay and company has provided me with excellent service for years with both buying and selling vehicles.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent service received from all the service...

5.0
by Sonja C on Nov 23, 2020

Excellent service received from all the service personnel. Always a pleasure to make my appointments, service department is on time and delivers my vehicle back to me in the time stated. Can't beat that as time is important to all of us. Thanks Scotty and the Jones Ford Service Team! See you soon!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Customers in service waiting area had NO masks on &...

2.6
by twine2 on Nov 20, 2020

Customers in service waiting area had NO masks on & employees walking around with no masks,not friendly experience from employees & worst experience had 8 years

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.

Jones Ford Buckeye, AZ

5.0
by Ramiro Pompa on Nov 17, 2020

Excellent service and very courteous service advisor.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to let us know how we did. We hope you have a great day!

Over charged!

2.0
by Frustrated to the Max on Nov 11, 2020

We had our 2019 Ford F350 repaired there, the insurance only paid 1/2 said it was WAY overpriced for the repair!! We are so disappointed with Tom Jones Ford.

Customer service 1.0 Buying process 3.0 Quality of repair 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (623) 386-4429 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Can't be more disappointed

1.3
by Metelhed on Nov 11, 2020

bought a low mileage used Jeep from these guys, the first night I had it the check engine light came on. checked the code, it was an oil pressure sensor issue. they came out to pick it up and left me a dirty (and I mean filthy) ford fiesta as a loaner. mind you, this was in June, not long after the lockdown was lifted and that car looked like it hadn't been cleaned or washed since February. not only that, but they sent some poor older lady out to pick up the Jeep and I had to lend her a little step ladder to get into the Jeep just to drive it back to the dealership. they fixed the issue but when I took it for a road trip vacation I discovered they hadn't adjusted the computer to the 35" tires they had put on it and it made going up hills a challenge. they never returned my calls about fixing that issue so i had to buy my own handheld to make the adjustments they should have made in the first place. here we are, 5 months and less than 4000 miles later, another oil pressure sensor issue. this happened the day I drove the Jeep in a veterans day caravan on veterans day and they're telling me it won't be covered under warranty. at this point there is no way I would recommend them.

Customer service 1.0 Buying process 2.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Jones Ford Buckeye. If you?d like to discuss this matter with one of our staff members, please give us a call at (623) 386-4429 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon. Take care.

bought a low mileage used Jeep from these guys, the first...

1.4
by Metelhed on Nov 11, 2020

bought a low mileage used Jeep from these guys, the first night I had it the check engine light came on. checked the code, it was an oil pressure sensor issue. they came out to pick it up and left me a dirty (and I mean filthy) ford fiesta as a loaner. mind you, this was in June, not long after the lockdown was lifted and that car looked like it hadn't been cleaned or washed since February. not only that, but they sent some poor older lady out to pick up the Jeep and I had to lend her a little step ladder to get into the Jeep just to drive it back to the dealership. they fixed the issue but when I took it for a road trip vacation I discovered they hadn't adjusted the computer to the 35" tires they had put on it and it made going up hills a challenge. they never returned my calls about fixing that issue so i had to buy my own handheld to make the adjustments they should have made in the first place. here we are, 5 months and less than 4000 miles later, another oil pressure sensor issue. this happened the day I drove the Jeep in a veterans day caravan on veterans day and they're telling me it won't be covered under warranty. at this point there is no way I would recommend them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

always a great experience minimal waiting and pleasant...

5.0
by rjspann1 on Nov 10, 2020

always a great experience minimal waiting and pleasant team members. I recommend Jones 'fords service, sales and admin team to all that want a fantastic experience backing a fabulous product,

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great dealership. Service department always does a great...

5.0
by kgolfinghawaii on Nov 09, 2020

Great dealership. Service department always does a great job. The sales folks treat you like a human being. The store GM is fantastic as well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Never going anywhere else!!

5.0
by Alexa Lerma on Nov 06, 2020

Second time buying a car from Jones Ford Buckeye, as always they were super professional and helpful with everything! Never going anywhere else to buy a car.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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