Jones Chrysler Dodge Jeep Ram

4.3

Hours of Operation

Service
Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:00am–7:00pm
Tuesday
8:00am–7:00pm
Wednesday
8:00am–7:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–7:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Cars on the lot

0 cars available
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Dealership reviews

4.3
Rating and reviews of Jones Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

56 reviews

Electronic tech

5.0
by Joe Dickey on Aug 26, 2019

My wife and I were very pleased with our experience and appreciate salesman Dean Arnold for his professionalism in the sales process. Dean kept us informed as the used truck was being repaired. Since closing the deal we have really enjoyed the truck. Thanks Dean we really appreciate you!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Excellent buying experience with Jones’ staff !!

5.0
by RCN on Jul 24, 2019

The vehicle I wanted was listed online and was exactly as described. Excellent vehicle at a fair price. No hassle, no pressure transaction. Complements to Dean, Ken and Cassie! Many thanks for making it easy.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

The Best Car Buying Experience EVER!!

5.0
by B.Ruck on Nov 08, 2018

My car purchase experience was amazing from the 1st phone call up to the signing of my bill of sale. I initially called to inquire about the mileage on a car that I saw online. Elizabeth answered all of my questions, and new exactly what to say to get me to make a 2hour drive to their facility. From our meeting, to tough price negotiations, and finally a purchase the ENTIRE team (Elizabeth, Anas, and Stephanie) did what they could to assure that I walked out of their facility with the car that I had my heart set on (even though we were there well after the close of business). Then to add extra care/concern on top of a sweet deal; I received SEVERAL calls after I purchased the car to make sure that everything was going well with my purchase. The team at JONES provided me with an EXEMPLARY customer service experience; one that I will always boast of and recommend to anyone. I was extremely happy with the entire process! If anyone is looking to purchase a new vehicle, JONES is the place to make it happen! Oh and I did not mention that the PRICE was RIGHT!!! So you'll definitely WIN when choosing any one of JONES's car sales facilities!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

What a fantastic review B. Ruck! We are proud to have been given the opportunity to earn your business and trust all the way from Southhaven, MS! We are gald you had such a great experience and are happy with your purchase. Congratulations and welcome to the Jones Family!

Jones Chrysler Jeep is the best in Savannah TN

5.0
by Rhonda Evans on Nov 08, 2018

Great staff and friendly service. This is where I go to buy all my new vehicle great prices. It is very clean and a lot of inventory to choose from. Our sales person was great. She knew her stuff.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Awesome to hear Rhonda! Glad you are happy wit your purchase and we look forward to serving you and your family in the future!

Susan

5.0
by Susan Mail carrier on Nov 07, 2018

Just want to say thank you Elizabeth for finding me an awesome vehicle. You were easy to talk to and never did I feel pushed. You helped me to find my dream JEEP. Thank you again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Susan, we're so glad Elizabeth was able to help you find your dream Jeep! Thank you for trusting Jones Chrysler for your vehicle needs and welcome to the Jones family!

Purchasing my Challenger was a great experience !

5.0
by Elizabeth R. on Oct 29, 2018

We had dropped by the dealership on our way to my grandson’s football game... I spotted the Challenger on the lot.... We were sorta in a hurry.. Ms. Mary came out and talked to me about the car... I didn’t even have to go in...We done a test drive and she was kidding me about crub side service... I never even went inside that afternoon .. ( on my way to ballgame).. we negotiated on price and I left her a check for deposit on the car... As she said crub side service... I came back in and signed all my paperwork the next morning... I have never had a better experience purchasing a car... Ms. Mary was very professional ... but on the other hand she was never pushy and she seems like someone that you have known your whole life.... She is a super nice lady... I have no complaints... my whole experience from beginning to signing papers was great...Samatha was great also... So just want to give Ms. Mary a big THANK-YOU for making an experience I usually dread into such a pleasant one...Elizabeth

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Ricky Richardson Dodge Ram

5.0
by Ricky Richardson on Oct 27, 2018

My SalesLady, Mrs Mary Schafer was a wonderful Lady and salesLady, treated me great, you could not have had a better experience, We liked her so well, in approximately 4 months we went back to her and my wife bought her a Challenger, she is TOPS as far as were concerned.Great buying experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Best Car Buying Experience

5.0
by Happy Customer on Aug 08, 2018

Shelby, Justin and the entire Jones team were great to work with. I never write reviews, but my experience is deserving. This was buy far the best and easiest car buying experience I have ever had from the interaction of the first call, to the extra pictures and the ease to finance. I purchased the car over the phone and it was exactly as described. I would recommend them to any of my friends and will definitely look to them when I buy my next vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Salesman but a waste of time

4.0
by RC on Jul 14, 2018

The salesman Ashley was awesome but the buying experience was dreadful. I received a purchase agreement via email Thursday that was not quite to my satisfaction so the sales lady called me the next day and said the price had dropped which made the price very satisfying. However when I got to the dealership the finance guy came and told me the price they quoted me was incorrect and the price went back up.. The young lady who was suppose to explain the warranty and details pertaining to the purchase to us seemed irritable and in a hurry she didn’t explain anything and kinda rushed us off however the salesman Ashley told us enough to at least give us a basic understanding. .All though the salesman was very apologetic and kind, I still feel like the dealership in general is very shady to say the least. It reminded me why you can never trust car dealers. By the time I was done I realized I had driven all the way to Savannah to get the same deal I could have gotten in Jackson or Memphis without wasting an entire afternoon. Do not waste your time going there if you are looking to save money.

Customer service 5.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.

Review

3.0
by Shannon on May 09, 2018

My wife and I bought a used 2014 Acadia from these folks. We're about 300 miles from them, but made the drive. A couple things were inaccurate in the description of the vehicle. It didn't have removable carpets in it as advertised , the key less entry remotes didn't work, and it had about 3,000 more miles on it than what was listed. Our sales lady Mary Schafe worked hard to try to make it right. She sent us $10 in cash to buy a set of Dollar General floor mats. I appreciated the gesture, but I went online and bought the some original floor mats instead which were a lot more than $10. While we signed the digital paper work for the vehicle they cleaned the vehicle up nice and brought it to the front of their dealership running, so I didn't think to test the key less entry while on site. We drove it about half way home and stopped to eat. I noticed the key less entry wasn't working at this point. I replaced the batteries the next day with no success. Turns out Jones didn't even give us the right key fobs that would program to the vehicle. I called a couple local dealerships in my area and the key fobs were about $80 a piece and $55 to program them. When I relayed this information to Mary she asked a Manager while I was on the phone and he said he could get one off Amazon.com a lot cheaper than that and refused to pay for that to be done. My wife called that day pretty upset and spoke with a manager named James. She explained to James we have a baby girl and when she is out and about with her she has to unlock the vehicle with a key while holding our baby, then the vehicle would start honking, she would then have to start the vehicle to stop the honking, and manually unlock the back seat door to put our baby in the car. He said he understood and would send out a check to cover the cost for the key fobs and get them programmed. James also asked my wife how we got home with the wrong key fobs. This to us was a pretty absurd question. This conversation took place on March 13th. We waited a couple weeks and no check ever arrived but Mary's $10 cash did with a post it note saying "Dollar General Floor Mats". We ended up calling around 10 times over a two month period to speak with James. He would always promise us he would look into it or the check was in the mail. It seems like it was always something with this guy. We found out there was a second Manager that worked there after we were absolutely feed up with the situation. A Manager named Dustin. We spoke with Dustin and let him know what was going on with the key fobs. He apologized for Jame's actions. He said he would send out a check to us the next day (4-27-18). It was about 3 days later we received the money for the key fobs and was able to buy and program them at a local dealership. This is the first vehicle we have bought from a dealership and when signing the paper work I noticed the price was a little higher than what was quoted. They charged us for GAP insurance that wasn't mentioned to us at anytime until I asked why the price was up. The lady told us it was like $6 a month or something like that. That didn't sound too bad but it ended up adding up to a little over a $1,000 dollars. I wasn't too happy about that, but we were already signing the papers so I let it go. I really hope this warranty that drew us in was worth all this headache it caused us. The vehicle seems to be a good vehicle as far as operation. With our experience with this dealership James would get zero out of a million stars. He was no help to us at all; just a waste of our time. Mary was a great sales lady. I think she sent us the $10 out of her own pocket and we plan on sending the same two $5 bills back to her. Dustin is a manager that gets things done. I hope we were just a unique case at this establishment and this doesn't happen often to folks here.

Overall experience 3.0 Does recommend this dealer. Did purchase a vehicle.
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