Johnson Lexus of Durham

4.9

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:30pm
Tuesday
9:00am–7:30pm
Wednesday
9:00am–7:30pm
Thursday
9:00am–7:30pm
Friday
9:00am–7:30pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

131 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Johnson Lexus of Durham are from Cars.com and DealerRater.com

606 reviews

They came through

4.0
by Katanddogs on Sep 27, 2022

My experience at first wasn’t good but they made every effort to correct the situation. Hats off to Carolina for being an awesome and dedicated sales rep, and Joe as well as the assistant manager in service. You have changed my mind and I will recommend you to anyone looking for a Lexus.

Customer service 5.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your review! It was our pleasure to assist you and we look forward to serving you again.

I left a negative review and now give these guys a thumbs

4.0
by katanddogs on Sep 26, 2022

I left a negative review and now give these guys a thumbs up. They made a complete turn around and have been very helpful and gracious. They lived up to their end of the initial agreement and sweet sakes rep Carolina stuck with me through it til the end.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your review! It was our pleasure to assist you and we look forward to serving you again.

I can’t say enough good things about Eryk and his kind

5.0
by Dancerdog on Sep 22, 2022

I can’t say enough good things about Eryk and his kind attention and help for the 2nd time! Eryk goes over and beyond to understand the clients needs and is very honest in every way. I highly recommend Eryk and Johnson Lexus in finding me a most wonderful vehicle!! The finishing touches were so much fun!! Thank you Eryk and the team at Johnson Lexus!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your 5 star review! We appreciate your kind words about our team member, Eryk. We look forward to serving you again!

Eryk, Beverly, Simon, and Bryan worked as a team

5.0
by Leah_ranney on Sep 20, 2022

Eryk, Beverly, Simon, and Bryan worked as a team yesterday (9/19/2022) to ensure the purchase of my new Lexus NX 350h went very smoothly. I worked with Eryk to lease my UX 250h almost 3 years ago. While I loved the UX 250h, the model was not compatible with installing a bike hitch. Eryk worked with me for almost a year to find a Lexus model similar to the UX that could have a bike hitch installed. Even though I was particular about the interior and exterior colors as well as certain functions for my next car, Eryk persisted in finding me the perfect car to purchase. He always checked in with me an offered cars that came in early just in case I might want something different. When the NX 350h arrive, it was easy and convenient to schedule an appointment to go through the purchasing process. On Monday, I completed the necessary paperwork with Beverly and Simon. Beverly was very kind and presented me with a gracious gift from Lexus (beverage container, umbrella and bag). Simon had the touch job of walking me through all the warranty and service products. Finally, Bryan introduced me the many functions available on my new NX 350h. Everyone at the dealership was extremely helpful during this process and I am appreciative of the time and energy they put into their customer service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your 5 star review! We are happy to hear you had a great experience with our team at Johnson Lexus. We hope you continue to enjoy your new NX 350h!

This is the worst for used cars.

1.0
by katanddogs on Sep 17, 2022

This is the worst for used cars. I thought I was buying from a reputable dealer but that’s not the case. They breached their contract on their “we owe you” in the sales agreement. They have sold me a lemon. Any reputable dealer would have sent this car to auction. This car has major electrical issues which weren’t disclosed at the time of purchase. Do yourself a favor and stay away. If you check out their Facebook page it’s a picture infront if a historic building at the NC state fairgrounds and the the actual dealership. I wish I would have seen this prior to going there.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for your review. We have shared your review with our manager and he let us know he has spoken with you and we are working to resolve the issue. If you need any further assistance, we invite you to reach out to Mostafa Abou-Auf at mostafa@johnsonlexus.com or (919) 595-4651.

Misogynistic and scam their customers.

1.0
by JinxyB on Sep 12, 2022

Misogynistic and scam their customers. They tack on bogus fees to rip off women. I will never do business with them again!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for reaching out. This certainly does not reflect the standards of service we hold ourselves to and we would like to connect you directly with our manager. For further assistance, please send your full name and best contact information to ahaddock@johnsonautomotive.com.

Brent Huntley was our salesman.

5.0
by Samuel3622 on Sep 05, 2022

Brent Huntley was our salesman. He was very patient and professional and guided us along the way as we were living out of state. Ed was our finance manager and helped us pick what we needed most to protect the vehicle. Overall the process was seamless and painless unlike other dealerships. Highly recommended!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your 5 star review! We are happy to hear you had a great experience with our team at Johnson Lexus. We look forward to serving you again!

I had the most wonderful experience at Johnson Lexus of

5.0
by Stephanie on Aug 31, 2022

I had the most wonderful experience at Johnson Lexus of Durham! I started talking to Sabin Cotten in February, in what had to be the most trying time to buy a car, and he followed up with me and kept me informed of what current and incoming inventory looked like. There was never a time where I felt like I was being contacted too much or too little. We ended up getting me into a beautiful hybrid a few months later. I can't say enough nice things about Sabin, he is terrific! Devin McCullough was great to work with in handling the financing. He made everything easy to understand as we worked through the options I came to the table with and what Lexus could offer. Jamie Perry helped me get through all of the basic programming and walked me through some of the highlights of my new car. She was fantastic! I would recommend this dealership to anyone.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your 5 star review! We are happy to hear you had a great experience with our team at Johnson Lexus. We look forward to serving you again!

Superior service

5.0
by Rae on Aug 20, 2022

I had one of the best experiences at Johnson Lexus. My sales person was phenomenal and just a great overall experience. The manager, sales manager and my car salesman all followed up with me the next couple of days to make sure I had a great experience and if I needed anything. I will definitely recommend and purchase from them again.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your 5 star review! We are happy to hear you had a great experience with our team. We look forward to serving you again!

I would rate this dealership as one of the best.

5.0
by alice.brown418 on Aug 08, 2022

I would rate this dealership as one of the best. The service was excellent, my sales person was amazing.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review! We appreciate your kind words about our team at Johnson Lexus. It was our pleasure to assist you!

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