Jim Ellis Cadillac

4.4

Hours of Operation

Service
Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–7:00pm
Sunday
Closed
Sales
Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–7:00pm
Sunday
Closed

Sales Team

Noah Rowe headshot

Noah Rowe

Service Advisor 4.8 (50 Reviews)
Dealer Experience 4 years
Dealership Experience 1 year
David Patel headshot

David Patel

Service Advisor 4.5 (34 Reviews)
Dealer Experience 14 years
Dealership Experience 7 months
Jason Blanchard headshot

Jason Blanchard

Service Manager 4.6 (23 Reviews)

Cars on the lot

78 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Jim Ellis Cadillac are from Cars.com and DealerRater.com

155 reviews

smooth experience, although a little miffed by the fact

4.0
by bobby56 on Sep 26, 2022

smooth experience, although a little miffed by the fact they wouldn't gas up the car,. otherwise no complaints

Customer service 3.0 Overall experience 4.0 Does recommend this dealer.

I never spoke to either of the individuals listed.

2.0
by Marisa.perez on Sep 23, 2022

I never spoke to either of the individuals listed. I bought my car over the phone and online. The sales person- Blake Kenya- immediately passed me over to finance and despite have several questions NO SALES PERSON EVER CALLED ME. My experience with finance was good and the transportation person (Matt) was good. But the sales people are terrible and rude. I would not recommend buying a car from Jim Ellis unless you do so in person and live close by the actual dealership.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Marisa, Thank you so much for bringing this to our attention. We will be reviewing our processes with all involved parties to ensure this does not happen again moving forward. We sincerely apologize for your experience. Please give us a call if you'd like to discuss this further or have any additional questions or concerns.

Brent was very patient with my son making his first

5.0
by successfulmoss on Sep 23, 2022

Brent was very patient with my son making his first purchase. Any question we asked he was willing to get the answer. Excellent customer service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great service.

5.0
by REGGIEROUSE on Sep 20, 2022

Great service...great job, fast, the staff was friendly and made sure that everything went smooth

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Really good service and loved the waiting room.

5.0
by Scott Hines on Sep 17, 2022

Really good service and loved the waiting room. People were super friendly and price was fair.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Noah was amazing and helped make sure we had a car to

5.0
by diploe123 on Sep 14, 2022

Noah was amazing and helped make sure we had a car to drive while being fixed and he kept us updated on the status of our car. Everyone was friendly and helpful

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Noah took care of my vehicle.

5.0
by Kingdavid701 on Sep 13, 2022

Noah took care of my vehicle. The complimentary detail wash and Lyft ride home and car delivery service is second to none!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're glad to hear you found our staff was so knowledgeable and helpful!

They have been affected by the supply chain issues

4.0
by ALICEBNOLAND on Sep 11, 2022

They have been affected by the supply chain issues regarding scheduled repairs. Their system should be able to schedule repairs when all the parts are available.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Alice, Thank you for taking the time to let us know about your experience. Our goal is always to respect your time and have parts available and ready when possible. We will certainly use this feedback to better our processes moving forward. If you would like to discuss this further please reach out directly to our Service Manager, Jason Blanchard, at 678-259-0523.

First let me say, I was an out-of-state buyer so I never

2.0
by Marisa.perez on Sep 09, 2022

First let me say, I was an out-of-state buyer so I never visited the dealership or met any of the people who worked this transaction in person. Everything was handled over the phone and via email or text message. My salesperson, Blake Kenya, did not follow-up with me and was not helpful. He was nice before we made the deal and every subsequent conversation he was rather rude and rushed me off the phone. The transaction was executed by a finance person, Joe. He was nice and always followed through. I definitely felt uneasy purchasing a car I had never seen before. The dealership did nothing to reassure me. I basically bought this car and prayed it would work out. I ONLY bought this car because it was the only one I could find with the options I wanted and Jim Ellis is a reputable dealership. The nicest person was Matt, the gentleman the coordinated the transport of the vehicle. He was great! Unfortunately there are still a few issues that have not been resolved and Matt has told me the dealership would call me but they never have. I paid FULL asking price and paid for the car to be shipped to me. I am a recent widow and I feel like no one at Jim Ellis has really gone out of their way to help me through this. Very sad!

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Marisa, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience and would like to work to resolve these issues for you. I have forwarded your information to our Sales Management team and our General Manager. Someone should be reaching out to you this week. Again, we apologize and look forward to speaking with you soon.

Dwight was efficient and helpful when it came down to

5.0
by ARMONROB on Sep 09, 2022

Dwight was efficient and helpful when it came down to what we were looking for. He was approachable, friendly and made sure was able to get exactly what my needed and wanted in a vehicle. I have purchased many vehicles and this was the best quickest process I’ve had at a dealership a major dealership at that! We are very pleased with our overall experience. Thanks Dwight!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.