Jenkins Mitsubishi

4.6

Hours of Operation

Service
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–12:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–8:00pm
Sunday
12:00pm–6:00pm

Sales Team

Trey Rolfson headshot

Trey Rolfson

Sales Manager 4.5 (79 Reviews)
Dealer Experience 3 years
Dealership Experience 3 years
Dominic Tesoro headshot

Dominic Tesoro

Finance Manager 4.9 (77 Reviews)
Dealer Experience 9 years
Dealership Experience 7 years
James Sheffield headshot

James Sheffield

Finance Manager 4.8 (75 Reviews)

Cars on the lot

126 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Jenkins Mitsubishi are from Cars.com and DealerRater.com

784 reviews

Fast yet patient and very thorough.

5.0
by gregoryb56 on May 24, 2022

Fast yet patient and very thorough. Friendly knowledgeable not pushy. Answered all questions snd showed us many options

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very friendly.

5.0
by gregoryb56 on May 24, 2022

Very friendly. Best prices. No gimmicks. Fast financing. Many options. Professional and courteous. No pressure

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My purchase experience could not have been better.

5.0
by YYQQZZ99 on May 23, 2022

My purchase experience could not have been better. Salesman and all personnel involved demonstrated outstanding professionalism.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

great service every time, very nice employees .

5.0
by Adrianna Oquendo on May 23, 2022

great service every time, very nice employees . workers do a fast job & I never have any problems after getting serviced

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I still have not received anything from the dealership as

1.0
by Chirilloj on May 23, 2022

I still have not received anything from the dealership as far as my return of payment any of the information on my warranty that I had returned nobody has called me back you would think that they would want to make things right after lying to me I guess not

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The experience started with online and phone contact with

1.0
by ChronicallyChronic on May 22, 2022

The experience started with online and phone contact with Tara Theiss, I guess that all went well, all she did was confirm what I found online - she wanted me to ask for her when I came to the lot. Which I did, only to be handed over to Julian, and it went down hill from there. Where to start. I was clear with Tara about what I wanted to see and what I was interested in, none of that information was shared with Julian ahead of time. This means I has to start from scratch with him, only to have him ask (after I told him what I wanted) to be asked what I wanted in a car...which was what I already explained. Great, so I have to repeat myself twice. Then he apparently doesn't have any clue about the inventory on his lot, even when I provide the stock numbers. Then he leaves us standing around for about 15 minutes while he goes wandering the lot to "see what I can find". Meanwhile I walk right up to a car that is the model and trim we want to see...because he still did not pay attention to what I asked for. He finally finds a car to show us, pulls it around to the side of the store and proudly shows us a car, with all of the transportation plastic barriers in place (everything is covered in plastic, and I mean everything. Let's pose a question here, how does a customer look something over when it's covered in plastic film and bags? He then proudly announces the car is still in "travel mode" telling us the back up camera doesn't work, the head unit/entertainment system doesn't work, the safety features are not active and there's almost no gas in the tank but "that's ok, it's fine to test drive". Yeah. No. That was the end of the experience, I told him "no, we're done, we're leaving, have a good afternoon". Then he starts moving quickly, next thing I see is the sales manager standing next to my van as we are pulling out of the parking space asking me why I was leaving and what was wrong. Mr Sales Manager (Trey Rolfson) is unaware of the incompetence of Julian and that he tried to get us to test drive a car in "travel" mode. Nope, we're done, I'm not going to waste my time with the clown show that is apparently Jenkins Mitsubishi. So, Jenkins Mitsubishi, you should know, I was prepared to buy a car Wednesday afternoon May 18, if you had had half a clue about what you were doing. What did I do instead? I drove a 200 mile round trip Friday afternoon May 20 from Lakeland over to RC Hill Mitsubishi in Deland to have a *REAL* sales experience, be treated to a professional lot AND make a purchase. From what I heard over there, at least 3 other buyers were on the lot at the same time as I that made the same drive to buy from THEM and not YOU. Well done Jenkins Mitsubishi, well done indeed. Nice clown show you have there. Oh and Tara, at least she performed her job and got me onto the lot...for Julian to fumble hard.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to our attention. It is discouraging to hear that you had anything less than a stellar experience. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

That is a very nice generic response. Why would I want to go through the trouble of contacting "Kendall Miller" to investigate when Trey Rolfson was there and in person and didn't really seem to care about the issue. Further, why would I want to contact Kendall Miller, who is listed as the "Internet Manager" for Jenkins NISSAN?! In the end, it's not worth my time to expend any more time or effort on your joke of an organization. TWO days later I drove the 100 miles to RC Hill Mitsubishi, viewed a significantly greater inventory, received a REAL car buying experience that did not involve spending time with a Sales Rep who had not clue about their car inventory (I am looking at YOU Julian) AND purchased a car...not from Jenkins Mitsubishi.

Drew did a great job taking care of me with getting the

5.0
by Deadspike96 on May 17, 2022

Drew did a great job taking care of me with getting the buying process. Answer all question that i had.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We cannot tell you enough how much we appreciate our team. They do a fantastic job, and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.

I had a great experience from online into the show room

5.0
by brandoncsaszar on May 17, 2022

I had a great experience from online into the show room knew exactly which vehicle I want it and they were there to expedite the process

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!

Easy Car Buying Experience

5.0
by John Jacob on May 14, 2022

I purchased a 2022 Outlander and loved my experience. Sean Murphy was an amazing salesperson and was very personable. They answered all of my questions and helped me get to my payment goal.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi John, Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!

No problems.

5.0
by JUANITATOO2 on May 12, 2022

No problems. I took my car in for an oil change, and although I did not have an appointment, they took it anyway. Told me there would be quite a wait. Got it back pretty quickly and it had been washed and vacuumed. Excellent service. Staff was very kind. Offered water and helped make my wait comfortable.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Jenkins Mitsubishi, if there is anything else, we can do, do not hesitate to contact us!

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