Jeff Wyler Honda Auto Mall
Hours of Operation
Cars on the lot
Never had a problem
All of our service (Civic & CR-V) has been performed by this service department. We’ve never had a problem. Each time (rarely) there was a service issue, the Tech came out personally to explain the problem. IF YOU ARE EVER treated unfairly or you feel disrespected? Call the Wyler Home office in Cincinnati. They do not put up with crap from their employees. They will make it right!!!
Would not recommend!
I would not recommend this dealership! Scheduled to test drive for a car and drove 3 hours to see it. When I got there the car was gone as a rental. A couple weeks after buying the car I had to go to a body shop to fix something that was DUCTEDTAPED in the undercarriage. Vehicle also had some other damage and thousands of miles more than expressed in the ad! I was very forgiving and nice to the folks at Jeff Wyler but never really received any sympathy or compensation.
Recommend you work with Mr. Erik (online buying manager). Honest, easy going, and will tell you up front the things you WANT to hear and DON'T WANT to hear. He is transparent with, ask for him!
Internet listed price was not accurate. When I got the actual price it included $2195 for something called advanced protection with no information on what it was. Sounds like a $2195 dollar wax job! When I told them, I did not want this add on they said it wasn’t optional.
Hi Tommy, we regret to hear that you are displeased with your recent experience with us. Give us a call to discuss.
HORRIBLE EXPERIENCE! STAY CLEAR!! Talked with a Cheyenne...
HORRIBLE EXPERIENCE! STAY CLEAR!! Talked with a Cheyenne after checking on the value of my car through KBB - she was wonderful and super nice. Get there for my appointment and I’m set up with a super young, super new salesman Josh Schuler. DO NOT RECOMMEND HIM AT ALL. I was told they had just sold their last Odyssey but one of their sister dealers had the exact one I wanted. Great we start the paperwork and I was told I would have it within a week. First I notice there’s a $3,000 fee added on - their own fees that include some kind of theft deterrent and an interior/exterior protectant. I don’t love that but think maybe it’s good to have anyway. Finally go in to talk to finance and was then informed half the things Josh said was included in the fee was not. They get that included and take some of the purchase price off. Still okay with everything at this point though a little annoyed. Leave that day again being told my van was at a sister dealership 2 hours away and someone would deliver it within the week once they got a driver. Almost a week goes by with no contact. Josh calls and asks if I want a different color van same trim because they didn’t know when mine would be coming from the factory. I decline as mine was more expensive but question why now mine was coming from the factory not their sister dealer. Not real explanation from josh. Multiple calls later trying to get someone on the phone at the dealership I’m told the car I was sold had actually been sold before me and they’re getting the exact same one from the factory. So then I question my paperwork and told everything was fine. A few days later I get a call the van was in and they’ll bring it by that evening. Hours later told it couldn’t be done that night. This again happened 2 more days before being delivered almost 2 weeks after being purchased. I triple check numbers and paperwork which all were correct. Realize I had then been lied to twice about my car. It was always coming from the factory. Almost 3 weeks later I try to go register my van when I’m told they haven’t submitted the paperwork. Multiple days I called and left messages asking when this would be done with no response. Almost a week later, 4 days before my plate expires, my call was answered by a Hannah who asked if I wanted her to mail out that paperwork today. I then spoke to a manager, Marquis, who is overnighting the paperwork and another temp tag after being told I had to go to the BMV. What working person is able to do that during the week on that short of notice? He was very nice and understanding however I realized I’m now almost 45 days from purchase day which means if I don’t submit it this week I have an extra fee. This was my 3rd new vehicle I have bought and I have never experienced anything like this. I even submitted a similar review to their company with no response.
on cars.com they advertise a honda accord lx for...
on cars.com they advertise a honda accord lx for $26,360.00. then on the test drive the saleswomen told me that the online price is just to get you in the door. then they will tell you what the car really will cost. so back inside i was shown the out the door cash price for the car being over $31,000. over $3000 additional charges for wheel locks and some other little things i dont need. this dealership is bad for Honda's reputation. i walked out wondering why i wasted my time driving there.
Fraudulent online price
This dealer posts low prices to get you in the door, then tacks on additional services that they force you to buy for $3k. This is false advertising and will be reported to the KY chamber of commerce. Also the manager is aggressive, confrontational, and unprofessional all while simultaneously being unaware of the fine print on his own site. He claims that the fine print explains the additional services added to the price but it does not, read it for yourself.
Bait and switch
You cannot trust the online price. A car listed for 6000 ended up being 9600 after the additional "fees" they charge for the add-ons that they say they perform on every used car (includes a blinking brake light, oil change, etc). If they do it to every car, they should include it in the list price. Instead they would rather mislead you to get you in the door. It is worth noting that some of the 9600 was taxes and fees you would expect. But over 2000 was unexpected fees for improvements to the car.
Absolutely terrible from the time I set foot in the...
Absolutely terrible from the time I set foot in the place. Worse car purchasing experience I have ever encountered. The general manager told me today get out of his store , he was going to call the police on me. I just wish you had put me out before I purchased that car. Because I said They're crooks and liers. I know the truth hurts. I know I said when I was in the last time I would not say anything against you all because I was taught not to do that. So I hadn't. But you're suppose to be a general manager and you're telling me about someone telling all these lies and and you're the one being rude and threatening to call the police on me because of expressing what I think about this dealership. You need some more training. Customers are aways right. Never said a cuss word. I'm not a loud person and you were already on the defend when I walked in the room. You know you all need to be yelled at. I Purchased a car in March. I kept asking about the starting of the car and actually saw on a paper with the history of the vehicle a diagnosis was done on the starting of the car. Took the car to a buick dealership days of having the car had already been told 2 days after purchasing the car the car should start right up. The dealership said the same. Went back to jeff wyler and they were suppose to repair it. The battery had already been checked by the repair shop that done a diagnosis 2 days after I purchased the car and Dylan said the battery was good when he checked it.. I wasn't given that piece of paper with the history. The black sales manager that's a pillow of our community per him. So sad. said he would make me an appointment with the service dept. He did not. So I made it. Dylan said he would order me a starter. Took it in got it back was told the battery then checked bad. So they didn't put a starter in the car. Put a new battery. But I really liked working with Dylan the only one. Said if I had issues later he has it noted.. It starts fine most of the time but sometimes not. But I have decided I won't be taking it to them to have any repairs done on it after my grandson purchased a car from them in Feb. Didn't get to make the first payment on it and have had it in jeff wyler service dept.3 times for the same thing and it's just getting worse. Last a couple days and samething all over again. The kicker is he had to pay for it. But today the general manager says he's trying to help. He should have never had to pay to have repairs done and this was already wrong with the car. But I'm told today May 28 they have one of the best service dept. I can't tell I would hope if you don't repair it correctly this time please give him his money back so he can take the car somewhere else. Because if I had known he was going to have to pay for the repairs you all had added enough fees to the purchase of the car I would not have given you another penny. Just saying. Besides being so hard up to sale a car to my daughter for my grandson she's on ssi. Neither could afford that car. He's 29 working, making a honest living and they're given a car loan at 18.99 percent a simple interest loan. Interest is added daily for 7 years. Over 10,000.00 interest. I would never put anyone in a situation like that. But thanks to his grandmother he owes 2549.50. wrong daughter and grandson. Back to my car.. The car is making a noise underneath the car heard it but thought it was everyone else's car. I'm driving in front of a car it turned off so I'm still hearding the noise. Determine it was this car. Back in March took the car Lou. Auto Repair. They determined it was something that's attached to the muffler. Not something my grandson done 2 days ago sir. Yes I'm angry. And I have a right to be. I saw all kinds of red flags and I should have left and never return after that first day so I'm going to take some of the responsibility. But to be lied to over and over again. Even today about why my interest rate was changed from 2.25 to 2.4. and this charge you added the bank knows nothing about. And I'm still seeing dogs or cat hair. Didn't fill the car up with gas, didn't clean the interior or exterior of the car before delivering it to me. Never experience anything like this before purchasing a vehicle. I embarrassed to drive that car down my street not wanting the neighbor to here the noise the car is making I just purchased 3 months ago. I will never purchase another vehicle from jeff wyler or recommend you to anyone. I hope I never have to drive up on that lot again. Please get it right this time. I've been put out of better places. No one wants to keep running out their. Like we don't have anything else to do. I'm the only one that can bring him. I'm sure he's even more embarrassed. Have have nothing to say about the people I worked with. It wouldn't be good. Well except Dylan fine young man. And very professional and kind.
Nightmare - bait and switch - dishonest - litigation -...
Nightmare - bait and switch - dishonest - litigation - finance paperwork discrepancies - refusal to correct damages to a brand new 2021 Honda - calculated - Najuwan- this Honda family's nightmare!!