Jaguar Land Rover Seattle

4.6

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–3:00pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–8:00pm
Wednesday
8:30am–8:00pm
Thursday
8:30am–8:00pm
Friday
8:30am–8:00pm
Saturday
9:00am–7:00pm
Sunday
11:00am–5:00pm

Sales Team

Mel  Carroll headshot

Mel Carroll

Finance Director 4.8 (261 Reviews)
Dealer Experience 35 years
Dealership Experience 11 years
Sean Hennessey Kent headshot

Sean Hennessey Kent

Sales Consultant 4.8 (153 Reviews)
Dealer Experience 27 years
Dealership Experience 27 years
Brent  Tsujii headshot

Brent Tsujii

Sales Consultant 4.8 (144 Reviews)
Dealership Experience 5 years

Cars on the lot

76 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Jaguar Land Rover Seattle are from Cars.com and DealerRater.com

1690 reviews

Clean, quiet, and professional.

5.0
by SCOTTWB on Aug 29, 2022

Clean, quiet, and professional. No haggling, doesn't feel like a fish market. No games with "let me check with the manager". Polite, knowledgable, and fun staff members. Our buying experience was one of the best I've had at any dealership in the past. Zero stress.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Courteous, polite, helpful explaining the repair and the

5.0
by THEKINGSTONTRIO on Aug 28, 2022

Courteous, polite, helpful explaining the repair and the timeline for completion. Car was clean and ready to go when I got there.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.

Arby is excellent.

5.0
by KRISTINE.HALL on Aug 27, 2022

Arby is excellent. Despite the vehicle problems being on-going (manufacturing/engineering specific), Arby has done his best in trying to resolve them and keep us in the loop on status/completion and on the road. Tough times with shortages, but Arby has been super transparent about trying to find resolution.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Booked in for an airbag recall 6 weeks in advance only to

1.0
by LANDROVER0 on Aug 26, 2022

Booked in for an airbag recall 6 weeks in advance only to find out that they had not bothered to order the parts when we arrived. So we had to reschedule and come back a second time. We are > 1 hours drive from the dealer so that was two wasted days traveling back and forth.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The most professional individuals I have had the pleasure

5.0
by Jerrob11 on Aug 26, 2022

The most professional individuals I have had the pleasure of working with in a very long time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Nice people, dumb people, would never go back.

1.0
by Wouldn't Go Back on Aug 26, 2022

Nice people, dumb people, would never go back. Been there 4 times, called to schedule service this week, they can't find the car in their system by any means (name, Vin #!!!, phone number - none of these have changed). It's my wife's car, but since I was there at the first visit, and even though I told them it was not my car, they will not talk to her, so I have to be the one to talk to them. No one will lift a finger to change this - they only care about sales, not maintenance or repair. These guys can't even arrange a loaner car ahead of time anymore. They actually think a system where you "...bring you car in for service and we'll see if there are any loaners left..." is a good way to do business. They cannot figure out why that doesn't work. What do i do if there are no loaners left? Why can't you arrange a loaner 8 weeks ahead of time. They are stupified by these types of questions. Jag Seattle is so bad, they forced us to move on to independent service shops who care way more than this terrible dealership. And cost less. I can't get a loaner car from the independents, but I couldn't get one from Jaguar Seattle either. I will not buy a new car from Jaguar Seattle either.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Arby is excellent.

3.0
by Sbcascade on Aug 24, 2022

Arby is excellent. Not all that impressed with the high costs and having to return 3 times to get my car fixed though.

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.

Appointments are hard to get and items still aren’t

3.0
by bryancjones01 on Aug 23, 2022

Appointments are hard to get and items still aren’t fixed. It’s frustrating to say the least

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.

The service was excellent but I won’t be back.

3.0
by JAGOODALE on Aug 23, 2022

The service was excellent but I won’t be back. A simple oil change cost $268 with nothing added. That is ridiculous. The rep was very apologetic up front about the cost and the coffee machine was great….but!

Customer service 5.0 Overall experience 3.0 Does not recommend this dealer.

My guy was very pleasant with great customer service .

5.0
by DESIGNSBYSHENTELL on Aug 23, 2022

My guy was very pleasant with great customer service . I felt very comfortable and satisfied.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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