Jaguar Land Rover Los Angeles

10k+over on a vehicle + 6.1% interest rate on top tier credit.. ok. sure buddy.

This dealership is a prime example of why the automobile industry has such a bad reputation. They have the worst customer service on top of being fraudulent liars. I worked with Jesse Gutierrez in the service and parts department because my car needed it’s regular maintenance. He ended up doing repairs to my car that were not needed and without my consent. He lied on the paperwork and tried to scam me at every angle. After speaking with some people that I knew in the auto industry I learned that he had been fired for doing the exact same thing at another dealership in Santa Monica 12 years prior as well as cost the company over $50k in a tire scam. I met with the parts and services director Courtney Chasse to discuss what was happening and she was so rude and disrespectful. I have never been treated that way. She tried to tell me that I was in the wrong but after finally realizing that there was too much evidence of fraudulent actions caused by her associates she disrespectfully told us that she would not charge us but that she would never do business with us again. Unbelievably stupid.

I took my Range Rover to Land Rover Los Angeles located at 400 S La Brea Ave in Los Angeles for service. I have a 2020 Range Rover and it is still under warranty. I took my car in for service for several issues such as an oil leak, faulty codes, driver door opening while driving etc. I received a text message from my service advisor, Mario Garcia, stating that I have to pay around $250 for them to reset fault codes and the system. This is covered under warranty yet they are trying to scam me into paying for the service. I spoke with the service manager Courtney Chasse who was rude, argumentative and didn't value customer relations whatsoever. She claimed they had to charge me because she has to pay her tech for 1 hour of work. This is ridiculous when my car is under warranty and I simply need fault codes reset, no parts or labor really required. This place lacks integrity and lies to overcharge customers in unnecessary service jobs. This is my 3rd Range Rover and it will be my last due to the terrible service.

Luke in Finance is a liar and a cheat. He promised me I could purchase my Platinum Package Service without including it in my vehicle financing. When I went to research my Platinum package or a repair, I realized that he had swindled me!! Even though I gave him the payment amount he quoted to exclude the Platinum package from the financing, He actually put the Platinum package into the financing and applied what he promised was the separate payment for the package into my down payment WITHOUT my permission...EXTREMELY DISHONEST!! In addition, when I called him out on it he LIED, LIED AGAIN AND THEN LIED SOME MORE. What a JERK. I am unable to fully appreciate my vehicle because Luke Grasso tainted it with his dishonest treachery in the financing. My vehicle will never again be on the lot of this horrible dealership - not for any reason - no repairs, no service, nothing. DO NOT BUY A JAGUAR FROM THIS CORRUPT DEALERSHIP!!

Sold me a Lemon F-Type R repackaged as a CPO. Salesman was fired the very next day. Now I'm stuck with a car that has been in the shop for 100 days and an unresponsive dealership and manufacturer. They have recently changed their name due to poor reviews but have the same exact ownership. Do not buy from JLR, these are thieves

Very professional and friendly and fast customer service.

It cannot be understated how fabulous the shopping buying, leasing experience at Hornburg Jaguar Los Angeles was for us. Martin, Hamid, Daniel and team provided what a luxury showroom and customer service should be. It was so pleasant and workable within our competitive set of vehicles we looked at that we now have 2 beautiful Jaguars in our driveway, an I-Pace and F-Pace. We LOVE them. Run to them and look no further, it?s a great time to own a Jaguar.

Always great service. And excellent pricing I believe. The entire deal was done remotely. Car was dropped off sanitized and I never had to leave my home.

The sales ppl there waste a lot of time making the experience excruciatingly painful! He added no value and completely made the process that much longer!

Great staff. The salesperson was friendly and helpful. The purchase process was smooth.