Jaguar Land Rover Los Angeles

3.9

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
10:00am–7:00pm
Tuesday
10:00am–7:00pm
Wednesday
10:00am–7:00pm
Thursday
10:00am–7:00pm
Friday
10:00am–7:00pm
Saturday
9:30am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

56 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of Jaguar Land Rover Los Angeles are from Cars.com and DealerRater.com

99 reviews

10k+over on a vehicle + 6.1% interest rate on top tier...

1.0
by tools-claps.0k on Feb 04, 2022

10k+over on a vehicle + 6.1% interest rate on top tier credit.. ok. sure buddy.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.

This dealership is a prime example of why the automobile...

1.0
by Disappointed Customer on Jan 17, 2022

This dealership is a prime example of why the automobile industry has such a bad reputation. They have the worst customer service on top of being fraudulent liars. I worked with Jesse Gutierrez in the service and parts department because my car needed it’s regular maintenance. He ended up doing repairs to my car that were not needed and without my consent. He lied on the paperwork and tried to scam me at every angle. After speaking with some people that I knew in the auto industry I learned that he had been fired for doing the exact same thing at another dealership in Santa Monica 12 years prior as well as cost the company over $50k in a tire scam. I met with the parts and services director Courtney Chasse to discuss what was happening and she was so rude and disrespectful. I have never been treated that way. She tried to tell me that I was in the wrong but after finally realizing that there was too much evidence of fraudulent actions caused by her associates she disrespectfully told us that she would not charge us but that she would never do business with us again. Unbelievably stupid.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I took my Range Rover to Land Rover Los Angeles located...

1.0
by at1005 on Aug 31, 2021

I took my Range Rover to Land Rover Los Angeles located at 400 S La Brea Ave in Los Angeles for service. I have a 2020 Range Rover and it is still under warranty. I took my car in for service for several issues such as an oil leak, faulty codes, driver door opening while driving etc. I received a text message from my service advisor, Mario Garcia, stating that I have to pay around $250 for them to reset fault codes and the system. This is covered under warranty yet they are trying to scam me into paying for the service. I spoke with the service manager Courtney Chasse who was rude, argumentative and didn't value customer relations whatsoever. She claimed they had to charge me because she has to pay her tech for 1 hour of work. This is ridiculous when my car is under warranty and I simply need fault codes reset, no parts or labor really required. This place lacks integrity and lies to overcharge customers in unnecessary service jobs. This is my 3rd Range Rover and it will be my last due to the terrible service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Luke in Finance is a liar and a cheat. He promised me I...

1.0
by aNgry on Aug 31, 2021

Luke in Finance is a liar and a cheat. He promised me I could purchase my Platinum Package Service without including it in my vehicle financing. When I went to research my Platinum package or a repair, I realized that he had swindled me!! Even though I gave him the payment amount he quoted to exclude the Platinum package from the financing, He actually put the Platinum package into the financing and applied what he promised was the separate payment for the package into my down payment WITHOUT my permission...EXTREMELY DISHONEST!! In addition, when I called him out on it he LIED, LIED AGAIN AND THEN LIED SOME MORE. What a JERK. I am unable to fully appreciate my vehicle because Luke Grasso tainted it with his dishonest treachery in the financing. My vehicle will never again be on the lot of this horrible dealership - not for any reason - no repairs, no service, nothing. DO NOT BUY A JAGUAR FROM THIS CORRUPT DEALERSHIP!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Sold me a Lemon F-Type R repackaged as a CPO. Salesman...

1.0
by sgseliger23 on Jun 14, 2021

Sold me a Lemon F-Type R repackaged as a CPO. Salesman was fired the very next day. Now I'm stuck with a car that has been in the shop for 100 days and an unresponsive dealership and manufacturer. They have recently changed their name due to poor reviews but have the same exact ownership. Do not buy from JLR, these are thieves

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Director

5.0
by Natali on Aug 21, 2020

Very professional and friendly and fast customer service.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Natali, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hornburg Jaguar Land Rover Los Angeles. We look forward to your next visit! Take care!

JSuber

5.0
by Janet Suber on Jun 12, 2020

It cannot be understated how fabulous the shopping buying, leasing experience at Hornburg Jaguar Los Angeles was for us. Martin, Hamid, Daniel and team provided what a luxury showroom and customer service should be. It was so pleasant and workable within our competitive set of vehicles we looked at that we now have 2 beautiful Jaguars in our driveway, an I-Pace and F-Pace. We LOVE them. Run to them and look no further, it?s a great time to own a Jaguar.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Always great service. And excellent pricing I believe....

5.0
by Bgreene on May 14, 2020

Always great service. And excellent pricing I believe. The entire deal was done remotely. Car was dropped off sanitized and I never had to leave my home.

Overall experience 5.0 Does recommend this dealer.

Sales

1.0
by Joy Johnson on Jan 26, 2020

The sales ppl there waste a lot of time making the experience excruciatingly painful! He added no value and completely made the process that much longer!

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Great experience

5.0
by Michael on Dec 09, 2019

Great staff. The salesperson was friendly and helpful. The purchase process was smooth.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Michael, Thank you so much for taking the time to write this great review, that motivates the whole team! :) Best, Hornburg Los Angeles.

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