Jackson Mac Haik Chrysler Dodge Jeep Ram

3.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–2:00pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–8:00pm
Wednesday
8:30am–8:00pm
Thursday
8:30am–8:00pm
Friday
8:30am–8:00pm
Saturday
8:30am–8:00pm
Sunday
Closed

Cars on the lot

140 cars available See all Cars

Dealership reviews

3.1
Rating and reviews of Jackson Mac Haik Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

59 reviews

Worst experience ever!!!!

1.0
by Olivia on Oct 02, 2020

Worst car buying experience EVER!!!! If you are looking for a sign this is it! DO NOT get a vehicle from here! Completely ruined my first Jeep experience for me! If you get a new car from here CHECK IT and make sure it doesn’t have paint defects, chips, bubbles etc because mine did!!!!!! They will refuse to give you a loaner and gave us the complete run around on getting a rental car while we had to wait on them to fix our brand new Jeep cherokee so we were out a ride for almost a complete week with a 1 year old little boy we needed to get around and management didn’t care AT ALLLL! FINALLY was able to get a rental car and I feel like I’m going to have to wait forever and fight tooth and nail just to get them to reimburse me for it. I feel like my salesman really was trying and did care/ feel bad about the situation but horrible management prevented good customer service and I STILL have not received a call back from the manager, Steven Harmon, even though I left him several voicemails and a message with the girl who answered the phone. He didn’t even come speak to me or apologize or ANYTHING when I picked my vehicle up finally today and I KNOW he saw me just flat out DOES NOT CARE! I also find it funny they are reselling my now used Charger for right near the price I got it brand new from Blackburn dodge in Vicksburg AND they are charging $322 for “dealer installed” tint that was already on there when I traded it in and I didn’t even pay that much to have it done in the first place. Guess that’s a dealership thing 🤷🏼‍♀️. Go to literally ANY other dealership!!!!!!!!!!!!!!! Oh and since it was brand new it was supposed to get detailed as well as the paint fixed. When I got it back there was dirt and dust everywhere! Definitely doesn’t look detailed to me. Really wanted to be excited about this car and it just feels like a complete mistake even getting the Jeep now.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Olivia, we have seen this review and are concerned with the experience you described. It is not our team's standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the sales department to get in touch so we can work towards an understanding. Thank you. Steve Harmon, Sales Manager, 601-500-5566

Worst car buying experience EVER!!!! If you are looking...

1.0
by Olivia on Oct 02, 2020

Worst car buying experience EVER!!!! If you are looking for a sign this is it! DO NOT get a vehicle from here! Completely ruined my first Jeep experience for me! If you get a new car from here CHECK IT and make sure it doesn’t have paint defects, chips, bubbles etc because mine did!!!!!! They will refuse to give you a loaner and gave us the complete run around on getting a rental car while we had to wait on them to fix our brand new Jeep cherokee so we were out a ride for almost a complete week with a 1 year old little boy we needed to get around and management didn’t care AT ALLLL! FINALLY was able to get a rental car and I feel like I’m going to have to wait forever and fight tooth and nail just to get them to reimburse me for it. I feel like my salesman really was trying and did care/ feel bad about the situation but horrible management prevented good customer service and I STILL have not received a call back from the manager, Steven Harmon, even though I left him several voicemails and a message with the girl who answered the phone. He didn’t even come speak to me or apologize or ANYTHING when I picked my vehicle up finally today and I KNOW he saw me just flat out DOES NOT CARE! I also find it funny they are reselling my now used Charger for right near the price I got it brand new from Blackburn dodge in Vicksburg AND they are charging $322 for “dealer installed” tint that was already on there when I traded it in and I didn’t even pay that much to have it done in the first place. Guess that’s a dealership thing 🤷🏼‍♀️. Go to literally ANY other dealership!!!!!!!!!!!!!!! Oh and since it was brand new it was supposed to get detailed as well as the paint fixed. When I got it back there was dirt and dust everywhere! Definitely doesn’t look detailed to me. Really wanted to be excited about this car and it just feels like a complete mistake even getting the Jeep now.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I bought 2019 Chrysler 300 and it didn't come with a...

1.0
by clayowens7 on Sep 29, 2020

I bought 2019 Chrysler 300 and it didn't come with a owners manual. "Sales person said print one off line. Sad Sad Sad Called sales manger he said he would fix the issue. Not yet has he fixed the issue.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

All was good until...

2.0
by MJ CAMPBELL on Jun 07, 2020

Bought a Ford Focus SEL yesterday. THERE WAS HARDLY ANY FLAWS IN THE PAINT WHEN WE ORIGINALLY LOOKED AT THE CAR. NOW THERE IS A BIG SCRAPE COVERED WITH WHAT LOOKS TO BE WHITEOUT, ON THE REAR FENDER ON THE PASSENGER SIDE. WHOEVER TOOK IT TO DETAIL IT AND OR PUT FUEL IN IT WHILE WE WERE SIGNING PAPERWORK. THAT TOOK 45 MINUTES.. NOW I KNOW WHY!!!!! IT DOESN'T TAKE 45 MINUTES TO PUT GAS, WASH IT, AND PUT MATS DOWN. WE DROVE IT STRAIGHT HOME, AND IT'S BEEN IN THE DRIVEWAY SINCE. UP UNTIL WE WALKED OUT TO TAKE PHOTOGRAPHS FOR INSURANCE PURPOSES, WE DIDN'T SEE THIS. THIS PAINT WAS NEAR PERFECT WHEN WE PICKED THIS CAR OFF THE LOT. AND NOW IT LOOKS LIKE SOMEONE TOOK WHITEOUT TO COVER UP THEIR **** UP!!!! NO ONLY THAT WE WERE OVERCHARGED 300$ ON THE FINAL PAPERWORK FOR THE PRICE OF THE CAR! THAT WAS NOT LISTED PRICE. I THOUGHT I COULD AT LEAST GET A SALESMAN WHO WAS HONEST, AND I THOUGHT WE HAD. NOW, I'M DISAPPOINTED. IT'S SAD WHEN YOU PURCHASE A CAR IN HONESTY AND JOY AND FIND SOMEONE DIDN'T CARE ENOUGH TO TELL YOU THE TRUTH. AND THE FINANCE MANAGER... "IT'S NOT YOUR CAR UNTIL THE CHECK CLEARS" RUDE AS CAN BE!!! AND TO THINK, I WAS HONESTLY THINKING ABOUT GOING BACK AND PURCHASING A JEEP. NOPE.

Customer service 3.0 Buying process 2.0 Quality of repair 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Steve Harmon, Sales Manager, 601-500-5566

Altima

1.0
by duncantkd on Mar 12, 2020

Bought an Nissan Ultima form them about a year ago. I mentioned the tires being that they were supposed to fix but they didnt. They said they gave me free oil change coupons with the dealership, and they didnt.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Makes promises, doesn't deliver

1.6
by NWStevens on Oct 21, 2019

When we arrived at Mac Haik in Jackson the store was open but all of the sales people were in a meeting. We had to wait 30 minutes prior to even seeing a sales person. The sales person, Joe Ward, eventually came out of his meeting and declared himself the “greatest sales person in the nation”. We purchased a vehicle from Mac Haik but it only had a valet key. We negotiated keys in the sale. When we were filling out paper work Mac Haik added an additional $900 for a GPS locating service that was never mentioned in the sale. We fortunately caught it while signing paperwork and had it removed. I didn’t get the name of the man with the closing papers but he was extremely aggressive about extended warranties even after we declined. I called Joe Ward about the keys and he said he’d call me right back and never did. My wife was able to talk to the GM Keith Sistrunk who verbally agreed to another key. This whole process took about 3 weeks of call dodging and getting no reaction until we mentioned in a voice mail about wanting to talk to legal. We were quickly called back after that. In the end we ended up with one key, even though we were promised two, and a major distaste for the whole car buying experience. I will not buy from Mac Haik again and I’ll be sure to inform my peers to avoid it as well

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

untrustworthy and unprofessional

1.0
by Nick on Oct 18, 2019

When we arrived at Mac Haik in Jackson the store was open but all of the sales people were in a meeting. We had to wait 30 minutes prior to even seeing a sales person. The sales person, Joe Ward, eventually came out of his meeting and declared himself the “greatest sales person in the nation”. We purchased a vehicle from Mac Haik but it only had a valet key. We negotiated keys in the sale. When we were filling out paper work Mac Haik added an additional $900 for a GPS locating service that was never mentioned in the sale. We fortunately caught it while signing paperwork and had it removed. I didn’t get the name of the man with the closing papers but he was extremely aggressive about extended warranties even after we declined. I called Joe Ward about the keys and he said he’d call me right back and never did. My wife was able to talk to the GM Keith Sistrunk who verbally agreed to another key. This whole process took about 3 weeks of call dodging and getting no reaction until we mentioned in a voice mail about wanting to talk to legal. We were quickly called back after that. In the end we ended up with one key, even though we were promised two, and a major distaste for the whole car buying experience. I will not buy from Mac Haik again and I’ll be sure to inform my peers to avoid it as well

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Recall on occupant safety module

1.0
by Michael on Dec 27, 2018

Took new truck for recall repair that was told would only take 30-45 min. 3 hours later I attempted to call and check on the time it would be ready.I was sent to voice mail 8 consecutive times before finally reaching the service dept. Operator was rude, as well as the staff having no concern about customer service. Shameful!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

techie blunder

2.0
by jowantedabuick on Sep 11, 2017

I was contacted by email by the dealer rep. I emailed him back asking about a sunroof on the car. He replied affirmatively and said I should call his cell. When I did, I got a reply text saying he was busy couldn't talk now. Well, 24 hours later he hadn't called. I texted him saying I guess he didn't want my business. He replied he was very busy and a week later still hasn't made an effort to contact me. All this electronic business is sometimes very unfriendly for the customer.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

jowantedabuick, I am sorry to hear about your experience with us. I really appreciate your feedback. I can give you two assurances. 1) that we will address this issue you head on, and 2) that we do really want your business; Not only do we enjoy the work it is how we take care of our families. If you could let bkoopman@machaikcdjr.com how best to contact you, it would be much appreciated. Thank you.

Awful experience.

2.3
by Jimmy B on Aug 05, 2017

Agreed on a deal for new car, shook hands with manager on site to pick car up the next morning. Got message on phone that they could not do deal. I always heard a man was only as good as his word. This speaks volumes about their sales manager and dealership. Their word is worthless!!!

Buying process 1.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Jimmy, I want to thank you for your feedback. I am sorry that we could not come to a mutual agreement on the deal. I know that is frustrating and It is not our intent. Trust me, we want to sell you a vehicle, this is how we take care of our families. However, after learning full information we were not able to. We will you well.

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