Jackson Mac Haik Chrysler Dodge Jeep Ram

Worst car buying experience EVER!!!! If you are looking for a sign this is it! DO NOT get a vehicle from here! Completely ruined my first Jeep experience for me! If you get a new car from here CHECK IT and make sure it doesn’t have paint defects, chips, bubbles etc because mine did!!!!!! They will refuse to give you a loaner and gave us the complete run around on getting a rental car while we had to wait on them to fix our brand new Jeep cherokee so we were out a ride for almost a complete week with a 1 year old little boy we needed to get around and management didn’t care AT ALLLL! FINALLY was able to get a rental car and I feel like I’m going to have to wait forever and fight tooth and nail just to get them to reimburse me for it. I feel like my salesman really was trying and did care/ feel bad about the situation but horrible management prevented good customer service and I STILL have not received a call back from the manager, Steven Harmon, even though I left him several voicemails and a message with the girl who answered the phone. He didn’t even come speak to me or apologize or ANYTHING when I picked my vehicle up finally today and I KNOW he saw me just flat out DOES NOT CARE! I also find it funny they are reselling my now used Charger for right near the price I got it brand new from Blackburn dodge in Vicksburg AND they are charging $322 for “dealer installed” tint that was already on there when I traded it in and I didn’t even pay that much to have it done in the first place. Guess that’s a dealership thing 🤷🏼‍♀️. Go to literally ANY other dealership!!!!!!!!!!!!!!! Oh and since it was brand new it was supposed to get detailed as well as the paint fixed. When I got it back there was dirt and dust everywhere! Definitely doesn’t look detailed to me. Really wanted to be excited about this car and it just feels like a complete mistake even getting the Jeep now.

Worst car buying experience EVER!!!! If you are looking for a sign this is it! DO NOT get a vehicle from here! Completely ruined my first Jeep experience for me! If you get a new car from here CHECK IT and make sure it doesn’t have paint defects, chips, bubbles etc because mine did!!!!!! They will refuse to give you a loaner and gave us the complete run around on getting a rental car while we had to wait on them to fix our brand new Jeep cherokee so we were out a ride for almost a complete week with a 1 year old little boy we needed to get around and management didn’t care AT ALLLL! FINALLY was able to get a rental car and I feel like I’m going to have to wait forever and fight tooth and nail just to get them to reimburse me for it. I feel like my salesman really was trying and did care/ feel bad about the situation but horrible management prevented good customer service and I STILL have not received a call back from the manager, Steven Harmon, even though I left him several voicemails and a message with the girl who answered the phone. He didn’t even come speak to me or apologize or ANYTHING when I picked my vehicle up finally today and I KNOW he saw me just flat out DOES NOT CARE! I also find it funny they are reselling my now used Charger for right near the price I got it brand new from Blackburn dodge in Vicksburg AND they are charging $322 for “dealer installed” tint that was already on there when I traded it in and I didn’t even pay that much to have it done in the first place. Guess that’s a dealership thing 🤷🏼‍♀️. Go to literally ANY other dealership!!!!!!!!!!!!!!! Oh and since it was brand new it was supposed to get detailed as well as the paint fixed. When I got it back there was dirt and dust everywhere! Definitely doesn’t look detailed to me. Really wanted to be excited about this car and it just feels like a complete mistake even getting the Jeep now.

I bought 2019 Chrysler 300 and it didn't come with a owners manual. "Sales person said print one off line. Sad Sad Sad Called sales manger he said he would fix the issue. Not yet has he fixed the issue.

Bought a Ford Focus SEL yesterday. THERE WAS HARDLY ANY FLAWS IN THE PAINT WHEN WE ORIGINALLY LOOKED AT THE CAR. NOW THERE IS A BIG SCRAPE COVERED WITH WHAT LOOKS TO BE WHITEOUT, ON THE REAR FENDER ON THE PASSENGER SIDE. WHOEVER TOOK IT TO DETAIL IT AND OR PUT FUEL IN IT WHILE WE WERE SIGNING PAPERWORK. THAT TOOK 45 MINUTES.. NOW I KNOW WHY!!!!! IT DOESN'T TAKE 45 MINUTES TO PUT GAS, WASH IT, AND PUT MATS DOWN. WE DROVE IT STRAIGHT HOME, AND IT'S BEEN IN THE DRIVEWAY SINCE. UP UNTIL WE WALKED OUT TO TAKE PHOTOGRAPHS FOR INSURANCE PURPOSES, WE DIDN'T SEE THIS. THIS PAINT WAS NEAR PERFECT WHEN WE PICKED THIS CAR OFF THE LOT. AND NOW IT LOOKS LIKE SOMEONE TOOK WHITEOUT TO COVER UP THEIR **** UP!!!! NO ONLY THAT WE WERE OVERCHARGED 300$ ON THE FINAL PAPERWORK FOR THE PRICE OF THE CAR! THAT WAS NOT LISTED PRICE. I THOUGHT I COULD AT LEAST GET A SALESMAN WHO WAS HONEST, AND I THOUGHT WE HAD. NOW, I'M DISAPPOINTED. IT'S SAD WHEN YOU PURCHASE A CAR IN HONESTY AND JOY AND FIND SOMEONE DIDN'T CARE ENOUGH TO TELL YOU THE TRUTH. AND THE FINANCE MANAGER... "IT'S NOT YOUR CAR UNTIL THE CHECK CLEARS" RUDE AS CAN BE!!! AND TO THINK, I WAS HONESTLY THINKING ABOUT GOING BACK AND PURCHASING A JEEP. NOPE.

Bought an Nissan Ultima form them about a year ago. I mentioned the tires being that they were supposed to fix but they didnt. They said they gave me free oil change coupons with the dealership, and they didnt.

When we arrived at Mac Haik in Jackson the store was open but all of the sales people were in a meeting. We had to wait 30 minutes prior to even seeing a sales person. The sales person, Joe Ward, eventually came out of his meeting and declared himself the “greatest sales person in the nation”. We purchased a vehicle from Mac Haik but it only had a valet key. We negotiated keys in the sale. When we were filling out paper work Mac Haik added an additional $900 for a GPS locating service that was never mentioned in the sale. We fortunately caught it while signing paperwork and had it removed. I didn’t get the name of the man with the closing papers but he was extremely aggressive about extended warranties even after we declined. I called Joe Ward about the keys and he said he’d call me right back and never did. My wife was able to talk to the GM Keith Sistrunk who verbally agreed to another key. This whole process took about 3 weeks of call dodging and getting no reaction until we mentioned in a voice mail about wanting to talk to legal. We were quickly called back after that. In the end we ended up with one key, even though we were promised two, and a major distaste for the whole car buying experience. I will not buy from Mac Haik again and I’ll be sure to inform my peers to avoid it as well

When we arrived at Mac Haik in Jackson the store was open but all of the sales people were in a meeting. We had to wait 30 minutes prior to even seeing a sales person. The sales person, Joe Ward, eventually came out of his meeting and declared himself the “greatest sales person in the nation”. We purchased a vehicle from Mac Haik but it only had a valet key. We negotiated keys in the sale. When we were filling out paper work Mac Haik added an additional $900 for a GPS locating service that was never mentioned in the sale. We fortunately caught it while signing paperwork and had it removed. I didn’t get the name of the man with the closing papers but he was extremely aggressive about extended warranties even after we declined. I called Joe Ward about the keys and he said he’d call me right back and never did. My wife was able to talk to the GM Keith Sistrunk who verbally agreed to another key. This whole process took about 3 weeks of call dodging and getting no reaction until we mentioned in a voice mail about wanting to talk to legal. We were quickly called back after that. In the end we ended up with one key, even though we were promised two, and a major distaste for the whole car buying experience. I will not buy from Mac Haik again and I’ll be sure to inform my peers to avoid it as well

Took new truck for recall repair that was told would only take 30-45 min. 3 hours later I attempted to call and check on the time it would be ready.I was sent to voice mail 8 consecutive times before finally reaching the service dept. Operator was rude, as well as the staff having no concern about customer service. Shameful!

I was contacted by email by the dealer rep. I emailed him back asking about a sunroof on the car. He replied affirmatively and said I should call his cell. When I did, I got a reply text saying he was busy couldn't talk now. Well, 24 hours later he hadn't called. I texted him saying I guess he didn't want my business. He replied he was very busy and a week later still hasn't made an effort to contact me. All this electronic business is sometimes very unfriendly for the customer.

Agreed on a deal for new car, shook hands with manager on site to pick car up the next morning. Got message on phone that they could not do deal. I always heard a man was only as good as his word. This speaks volumes about their sales manager and dealership. Their word is worthless!!!