Jackson Mac Haik Chrysler Dodge Jeep Ram

3.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–2:00pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–8:00pm
Wednesday
8:30am–8:00pm
Thursday
8:30am–8:00pm
Friday
8:30am–8:00pm
Saturday
8:30am–8:00pm
Sunday
Closed

Cars on the lot

156 cars available See all Cars

Dealership reviews

3.1
Rating and reviews of Jackson Mac Haik Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

59 reviews

Great experience with great people and a special speedy

5.0
by jeremiahkelly26 on Jun 08, 2022

Great experience with great people and a special speedy service I will be there quick and easy way

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I find this hard to believe

1.0
by PBW on Jun 07, 2022

I came in for 3:30 appointment, checkbook and title in hand. I waited from 3:20 to 3:45 and name was taken by guy at desk, who went out and took pictures of my vehicle which I had bought from this dealership a few years ago. There were absolutely no customers and apparently no salesmen. I was completely ignored. It seems that these folks aren’t interested in selling or trading. I will never return here and will tell anyone who asks about this unbelievable treatment of a potential buyer.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

PBW, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mac Haik Chrysler Dodge Jeep Ram of Jackson does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Steve Harmon, Sales Manager, 601-500-5566

One star only because zero stars is not an option.

1.0
by don'tbother on Jun 02, 2022

One star only because zero stars is not an option. I never heard from anyone, but the only way to submit this review is to check the internet managers name. Since I never heard from anyone I spent my money elsewhere. And, instead of a small second car for me I bought my wife an SUV. The lack of one phone call or email cost them around $45K. But, at least they are consistent across their dealerships. I didn't hear back from their Flowood dealership so I went out there to buy a pickup. When I got there it had been sold, still on the website, but not on the lot. The sales person tried to sell me a different truck- 7 years older, almost three times as many miles for more money. And, before that day was over two other sales people contacted me and tried to get me to buy the truck that had already been sold. I have very little confidence in car sales persons as a whole, but I won't try to buy anything else from this dealership.

Overall experience 1.0 Does not recommend this dealer.

Best experience ever.

5.0
by John on Mar 26, 2022

Best experience ever. From my salesman “Cory” bringing the truck to me initially to see until signing the ending paperwork. Truly the least stressed I’ve ever been! My family and I will be back and we will be using Cory!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I purchased a used 2014 Buick Enclave from this dealer...

2.0
by SailorSnag on Nov 28, 2021

I purchased a used 2014 Buick Enclave from this dealer roughly a month ago. Beware, every negotiated price will be increased by $1200 for an "additional equipment" fee (supposedly for things like window tinting and anti-theft system). Maybe this is a common practice, but it was a new experience for me. They disclose the fee, but only after you have negotiated a price on the vehicle. A week after purchasing the vehicle, the check engine light came on with two trouble codes indicating a faulty coolant temperature sensor and a faulty purge valve solenoid. That was about $100 to do the job myself, which wouldn't be a huge issue, except my OBD reader indicated that the error codes had been cleared six warm-ups prior. All six of those warm-ups occurred while I was operating the vehicle, including my test drive on the day of purchase. The dealership cleared the trouble codes before selling the vehicle without actually fixing the problem! I gave them two stars because I had a salesman (Corey Halverson) who was friendly and helpful, and I think the price they gave me on the Buick was fair; but unless I'm an isolated case (which I highly doubt) Mac Haik has some very ethically dubious business practices. I won't buy from them again or recommend them.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.

If I could give 0 stars I would. Let me waste 5 hours of...

1.0
by Lokisghost on Sep 12, 2021

If I could give 0 stars I would. Let me waste 5 hours of my time. 5 hour round trip for a vehicle they did not have. Pitiful. These guys keep the old stereotype alive and well for car salesman

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This is the worst dealership i have ever seen they do not...

1.8
by Darrius.minor on Jun 16, 2021

This is the worst dealership i have ever seen they do not answer calls nor return call but will take your and say the problem is fixed.. 3 weeks later still no answer, it sucks being a truck driver dealing with this

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Stay away! They prey on ripping women off! STAY AWAY! You...

1.0
by Knull36 on May 31, 2021

Stay away! They prey on ripping women off! STAY AWAY! You will for sure get ripped! You do better without a car then buying from these folks.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

STAY FAR FAR FAR FAR AWAY

1.0
by Trey, Trashelle, Jade on May 29, 2021

STAY AWAY! Greed and laziness are the two adjectives that come to mind to describe this place. I'm sure this dealership preys on the uninformed consumers and when an informed consumer comes their way they try their best to ignore them and hope they go away. Hopefully the story below convinces you not to waste your time here. It's difficult to know where to begin with this review, but I will start with what seems to either be incompetence or laziness from the staff at this dealership. I submitted an inquiry on the evening of 05/26 with all of the information to put together a deal on purchasing a new Jeep in order to make the process as easy as possible. I did my research and spelled out the exact details of what I was looking to accomplish to make it as easy for both the salesperson and for me. The next morning, I received an email from a salesperson, Trey, stating he tried to reach me by phone but was unsuccessful (I never provided my phone number) and looked forward to speaking soon. I responded to his email within 15 minutes and reiterated the information that I had already provided expecting to hear back from him with a pricing sheet to get the ball rolling. I followed up with a second email two hours later with some additional information. Two hours after that I tried calling Trey to actually get started. No answer or call back after being told by one of his colleagues that Trey would give me a call. Two hours later I called again and spoke to the call director and informed her of the issue. She checked who was available and said that the sales people were unavailable and that two managers were in a meeting and one was with a customer, but that they should give me a call within 5-10 minutes. SHOCKINGLY, I did not receive a call that day. Who could have seen that coming? I decided to follow up the next morning by calling the dealership and explaining my situation. After hearing the terrible service I received you would think they would transfer me to a manager, but not that is not the case. As it turns out, they transferred me to a trainee salesperson, but at least I was actually starting to make progress or at least I thought so. I reiterated all of the same information two more times (to the trainee, and then another salesperson that took over) and was told they would follow up with me in 30 - 45 minutes with all of the numbers put together for the deal. Two hours went by before I received an update: "working now thx!". Another hour and a half goes by before I check in to see how things are going and I am told that they are working with another customer, but they have the numbers and will send them when they're done. That is understandable, but not at all what happened. Three more hours went by without getting any update so I followed up and was simply told they were slammed. So slammed in fact that they could not take a picture of a piece of paper that they already had and send it to me. Two hours later I finally received a pricing sheet... This is where the story of Mac Haik the Greedy begins. The sales price was reduced to honor affiliate pricing which was not as much of a discount as I was hoping for based on my conversations thus far, but I was okay with this. Selling this car to me with affiliate pricing would essentially provide the dealership with over $2,000 in profit between holdback and affiliate reimbursement without accounting for any incentives they might receive from Chrysler for volume of their sales. You would think this would be a solid profit for them on a new vehicle where I'm spelling out exactly what I want and trying to save them as much time as possible, but no that seems to not be the case. They felt they needed to add on "added equipment" for $1,795 which seems to be a "protection package" which I'm sure consists of MAYBE $200 of product and labor which I'm sure would inevitably be undetectable within a month (if anything was even actually done in the first place).

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns. Steve Harmon, Sales Manager, 601-500-5566

online a joke

1.0
by steve on Mar 29, 2021

Talk to someone online drove from Brandon to jackson to look at a car set up appointment got there the car was sold they said they email me and call didn't get either one don't trust them if you chat with them they will lie to you i guess just to get you there.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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