Jackson Mac Haik Chrysler Dodge Jeep Ram

3.1

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–2:00pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–8:00pm
Wednesday
8:30am–8:00pm
Thursday
8:30am–8:00pm
Friday
8:30am–8:00pm
Saturday
8:30am–8:00pm
Sunday
Closed

Cars on the lot

126 cars available See all Cars

Dealership reviews

3.1
Rating and reviews of Jackson Mac Haik Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

55 reviews

I purchased a used 2014 Buick Enclave from this dealer...

2.0
by SailorSnag on Nov 28, 2021

I purchased a used 2014 Buick Enclave from this dealer roughly a month ago. Beware, every negotiated price will be increased by $1200 for an "additional equipment" fee (supposedly for things like window tinting and anti-theft system). Maybe this is a common practice, but it was a new experience for me. They disclose the fee, but only after you have negotiated a price on the vehicle. A week after purchasing the vehicle, the check engine light came on with two trouble codes indicating a faulty coolant temperature sensor and a faulty purge valve solenoid. That was about $100 to do the job myself, which wouldn't be a huge issue, except my OBD reader indicated that the error codes had been cleared six warm-ups prior. All six of those warm-ups occurred while I was operating the vehicle, including my test drive on the day of purchase. The dealership cleared the trouble codes before selling the vehicle without actually fixing the problem! I gave them two stars because I had a salesman (Corey Halverson) who was friendly and helpful, and I think the price they gave me on the Buick was fair; but unless I'm an isolated case (which I highly doubt) Mac Haik has some very ethically dubious business practices. I won't buy from them again or recommend them.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.

If I could give 0 stars I would. Let me waste 5 hours of...

1.0
by Lokisghost on Sep 12, 2021

If I could give 0 stars I would. Let me waste 5 hours of my time. 5 hour round trip for a vehicle they did not have. Pitiful. These guys keep the old stereotype alive and well for car salesman

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This is the worst dealership i have ever seen they do not...

1.8
by Darrius.minor on Jun 16, 2021

This is the worst dealership i have ever seen they do not answer calls nor return call but will take your and say the problem is fixed.. 3 weeks later still no answer, it sucks being a truck driver dealing with this

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Stay away! They prey on ripping women off! STAY AWAY! You...

1.0
by Knull36 on May 31, 2021

Stay away! They prey on ripping women off! STAY AWAY! You will for sure get ripped! You do better without a car then buying from these folks.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

STAY FAR FAR FAR FAR AWAY

1.0
by Trey, Trashelle, Jade on May 29, 2021

STAY AWAY! Greed and laziness are the two adjectives that come to mind to describe this place. I'm sure this dealership preys on the uninformed consumers and when an informed consumer comes their way they try their best to ignore them and hope they go away. Hopefully the story below convinces you not to waste your time here. It's difficult to know where to begin with this review, but I will start with what seems to either be incompetence or laziness from the staff at this dealership. I submitted an inquiry on the evening of 05/26 with all of the information to put together a deal on purchasing a new Jeep in order to make the process as easy as possible. I did my research and spelled out the exact details of what I was looking to accomplish to make it as easy for both the salesperson and for me. The next morning, I received an email from a salesperson, Trey, stating he tried to reach me by phone but was unsuccessful (I never provided my phone number) and looked forward to speaking soon. I responded to his email within 15 minutes and reiterated the information that I had already provided expecting to hear back from him with a pricing sheet to get the ball rolling. I followed up with a second email two hours later with some additional information. Two hours after that I tried calling Trey to actually get started. No answer or call back after being told by one of his colleagues that Trey would give me a call. Two hours later I called again and spoke to the call director and informed her of the issue. She checked who was available and said that the sales people were unavailable and that two managers were in a meeting and one was with a customer, but that they should give me a call within 5-10 minutes. SHOCKINGLY, I did not receive a call that day. Who could have seen that coming? I decided to follow up the next morning by calling the dealership and explaining my situation. After hearing the terrible service I received you would think they would transfer me to a manager, but not that is not the case. As it turns out, they transferred me to a trainee salesperson, but at least I was actually starting to make progress or at least I thought so. I reiterated all of the same information two more times (to the trainee, and then another salesperson that took over) and was told they would follow up with me in 30 - 45 minutes with all of the numbers put together for the deal. Two hours went by before I received an update: "working now thx!". Another hour and a half goes by before I check in to see how things are going and I am told that they are working with another customer, but they have the numbers and will send them when they're done. That is understandable, but not at all what happened. Three more hours went by without getting any update so I followed up and was simply told they were slammed. So slammed in fact that they could not take a picture of a piece of paper that they already had and send it to me. Two hours later I finally received a pricing sheet... This is where the story of Mac Haik the Greedy begins. The sales price was reduced to honor affiliate pricing which was not as much of a discount as I was hoping for based on my conversations thus far, but I was okay with this. Selling this car to me with affiliate pricing would essentially provide the dealership with over $2,000 in profit between holdback and affiliate reimbursement without accounting for any incentives they might receive from Chrysler for volume of their sales. You would think this would be a solid profit for them on a new vehicle where I'm spelling out exactly what I want and trying to save them as much time as possible, but no that seems to not be the case. They felt they needed to add on "added equipment" for $1,795 which seems to be a "protection package" which I'm sure consists of MAYBE $200 of product and labor which I'm sure would inevitably be undetectable within a month (if anything was even actually done in the first place).

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns. Steve Harmon, Sales Manager, 601-500-5566

online a joke

1.0
by steve on Mar 29, 2021

Talk to someone online drove from Brandon to jackson to look at a car set up appointment got there the car was sold they said they email me and call didn't get either one don't trust them if you chat with them they will lie to you i guess just to get you there.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Worst car buying experience EVER!!!! If you are looking...

1.0
by Olivia on Oct 02, 2020

Worst car buying experience EVER!!!! If you are looking for a sign this is it! DO NOT get a vehicle from here! Completely ruined my first Jeep experience for me! If you get a new car from here CHECK IT and make sure it doesn’t have paint defects, chips, bubbles etc because mine did!!!!!! They will refuse to give you a loaner and gave us the complete run around on getting a rental car while we had to wait on them to fix our brand new Jeep cherokee so we were out a ride for almost a complete week with a 1 year old little boy we needed to get around and management didn’t care AT ALLLL! FINALLY was able to get a rental car and I feel like I’m going to have to wait forever and fight tooth and nail just to get them to reimburse me for it. I feel like my salesman really was trying and did care/ feel bad about the situation but horrible management prevented good customer service and I STILL have not received a call back from the manager, Steven Harmon, even though I left him several voicemails and a message with the girl who answered the phone. He didn’t even come speak to me or apologize or ANYTHING when I picked my vehicle up finally today and I KNOW he saw me just flat out DOES NOT CARE! I also find it funny they are reselling my now used Charger for right near the price I got it brand new from Blackburn dodge in Vicksburg AND they are charging $322 for “dealer installed” tint that was already on there when I traded it in and I didn’t even pay that much to have it done in the first place. Guess that’s a dealership thing 🤷🏼‍♀️. Go to literally ANY other dealership!!!!!!!!!!!!!!! Oh and since it was brand new it was supposed to get detailed as well as the paint fixed. When I got it back there was dirt and dust everywhere! Definitely doesn’t look detailed to me. Really wanted to be excited about this car and it just feels like a complete mistake even getting the Jeep now.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Worst experience ever!!!!

1.0
by Olivia on Oct 02, 2020

Worst car buying experience EVER!!!! If you are looking for a sign this is it! DO NOT get a vehicle from here! Completely ruined my first Jeep experience for me! If you get a new car from here CHECK IT and make sure it doesn’t have paint defects, chips, bubbles etc because mine did!!!!!! They will refuse to give you a loaner and gave us the complete run around on getting a rental car while we had to wait on them to fix our brand new Jeep cherokee so we were out a ride for almost a complete week with a 1 year old little boy we needed to get around and management didn’t care AT ALLLL! FINALLY was able to get a rental car and I feel like I’m going to have to wait forever and fight tooth and nail just to get them to reimburse me for it. I feel like my salesman really was trying and did care/ feel bad about the situation but horrible management prevented good customer service and I STILL have not received a call back from the manager, Steven Harmon, even though I left him several voicemails and a message with the girl who answered the phone. He didn’t even come speak to me or apologize or ANYTHING when I picked my vehicle up finally today and I KNOW he saw me just flat out DOES NOT CARE! I also find it funny they are reselling my now used Charger for right near the price I got it brand new from Blackburn dodge in Vicksburg AND they are charging $322 for “dealer installed” tint that was already on there when I traded it in and I didn’t even pay that much to have it done in the first place. Guess that’s a dealership thing 🤷🏼‍♀️. Go to literally ANY other dealership!!!!!!!!!!!!!!! Oh and since it was brand new it was supposed to get detailed as well as the paint fixed. When I got it back there was dirt and dust everywhere! Definitely doesn’t look detailed to me. Really wanted to be excited about this car and it just feels like a complete mistake even getting the Jeep now.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Olivia, we have seen this review and are concerned with the experience you described. It is not our team's standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the sales department to get in touch so we can work towards an understanding. Thank you. Steve Harmon, Sales Manager, 601-500-5566

I bought 2019 Chrysler 300 and it didn't come with a...

1.0
by clayowens7 on Sep 29, 2020

I bought 2019 Chrysler 300 and it didn't come with a owners manual. "Sales person said print one off line. Sad Sad Sad Called sales manger he said he would fix the issue. Not yet has he fixed the issue.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

All was good until...

2.0
by MJ CAMPBELL on Jun 07, 2020

Bought a Ford Focus SEL yesterday. THERE WAS HARDLY ANY FLAWS IN THE PAINT WHEN WE ORIGINALLY LOOKED AT THE CAR. NOW THERE IS A BIG SCRAPE COVERED WITH WHAT LOOKS TO BE WHITEOUT, ON THE REAR FENDER ON THE PASSENGER SIDE. WHOEVER TOOK IT TO DETAIL IT AND OR PUT FUEL IN IT WHILE WE WERE SIGNING PAPERWORK. THAT TOOK 45 MINUTES.. NOW I KNOW WHY!!!!! IT DOESN'T TAKE 45 MINUTES TO PUT GAS, WASH IT, AND PUT MATS DOWN. WE DROVE IT STRAIGHT HOME, AND IT'S BEEN IN THE DRIVEWAY SINCE. UP UNTIL WE WALKED OUT TO TAKE PHOTOGRAPHS FOR INSURANCE PURPOSES, WE DIDN'T SEE THIS. THIS PAINT WAS NEAR PERFECT WHEN WE PICKED THIS CAR OFF THE LOT. AND NOW IT LOOKS LIKE SOMEONE TOOK WHITEOUT TO COVER UP THEIR **** UP!!!! NO ONLY THAT WE WERE OVERCHARGED 300$ ON THE FINAL PAPERWORK FOR THE PRICE OF THE CAR! THAT WAS NOT LISTED PRICE. I THOUGHT I COULD AT LEAST GET A SALESMAN WHO WAS HONEST, AND I THOUGHT WE HAD. NOW, I'M DISAPPOINTED. IT'S SAD WHEN YOU PURCHASE A CAR IN HONESTY AND JOY AND FIND SOMEONE DIDN'T CARE ENOUGH TO TELL YOU THE TRUTH. AND THE FINANCE MANAGER... "IT'S NOT YOUR CAR UNTIL THE CHECK CLEARS" RUDE AS CAN BE!!! AND TO THINK, I WAS HONESTLY THINKING ABOUT GOING BACK AND PURCHASING A JEEP. NOPE.

Customer service 3.0 Buying process 2.0 Quality of repair 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Steve Harmon, Sales Manager, 601-500-5566

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