Jack Daniels Audi of Upper Saddle River

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Adam Zabrocki headshot

Adam Zabrocki

Finance Manager (143 Reviews)
Dealership Experience 11 years
Carlos Amaya headshot

Carlos Amaya

audi brand specialist (97 Reviews)
Peter Cassino headshot

Peter Cassino

Audi Brand Specialist (66 Reviews)
Dealer Experience 18 years
Dealership Experience 2 years

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Jack Daniels Audi of Upper Saddle River are from Cars.com and DealerRater.com

970 reviews

Ava Park was a pleasure to work with. She was proactive...

5.0
by Al.abbatiello on Apr 21, 2021

Ava Park was a pleasure to work with. She was proactive and provided support during and after purchase Would highly recommend. Management and finance are great.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Michael was able to get us a great deal on a brand new...

5.0
by Nick C on Apr 14, 2021

Michael was able to get us a great deal on a brand new q3. He threw in some accessories as well as a couple of great service plans. Financing was smooth and not pushy at all. We were in and out in about an hour. The dealership is really pro. Nice and clean and adhering to covid guidelines. Would 100% recommend michael and jack Daniels.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Took three visits just to do a simple oil change. First...

1.0
by Tanya on Apr 14, 2021

Took three visits just to do a simple oil change. First time they underfilled it. Second time they overfilled it. Really? Three visits to change your oil?

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great job. I felt he took the time to go the extra mile...

4.8
by xray on Apr 13, 2021

Great job. I felt he took the time to go the extra mile to help me throughout the sales process. They team made it easy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great dealership! Due to some credit mistakes in the...

5.0
by Sal713 on Apr 11, 2021

Great dealership! Due to some credit mistakes in the past, not many were willing to go to the extra length to help me that Michael and the dealership did. I originally had wanted an A4, but he had suggested an Acura and I am very happy! I will definitely be back in the future! Everyone was friendly, kind, and attentive. I did not feel pressured, like some dealerships can make you feel.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I just got my third car from Audi USR. I bought in my car...

5.0
by jbpeller on Apr 10, 2021

I just got my third car from Audi USR. I bought in my car for service and was looking at the new cars. Michael started to talk to me and before I knew it I had a new car. Everyone was so friendly and helpful Michael. Carlos and Sean were great.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I purchase a used 2018 A5 from Jack Daniels, after I...

1.0
by james.parker on Apr 06, 2021

I purchase a used 2018 A5 from Jack Daniels, after I brought the car home I discovered the front spoiler had a considerable amount of damage on the under side, unless I crawled under the car I would have no way to know the damaged existed. I called our salesman Michael Condosta who pointed out that used Jack Daniels cars are sold "AS-IS" and the damage is my problem. Since this car was a lease return, I believe the Jack Daniels was aware of the damage and did not disclose it to me.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Phenomenal service and overall experience ! Friendly and...

5.0
by vinnyrino7 on Apr 04, 2021

Phenomenal service and overall experience ! Friendly and competent staff that was very helpful. I would not change a thing So happy with my new Audi

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This is my 3rd Audi and Everyone at USR Audi was amazing...

5.0
by Jensuper216 on Mar 31, 2021

This is my 3rd Audi and Everyone at USR Audi was amazing and very helpful. Super friendly staff. I will definitely come back to this dealership!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Ariel was a pleasure to work with and well informed about...

5.0
by PatD on Mar 30, 2021

Ariel was a pleasure to work with and well informed about the vehicle. We found the car on Sunday and called the dealer at 9:05 am on Monday, spoke to Ariel and she was super responsible and we were out for a test drive about 9:25 am. She worked with her manager and we iterated a few times to get to the right number for a monthly payment. I was especially happy that she found a way to apply our $750 Consumer Reports incentive. Ariel has this happy positive personality and so that contributed to an enjoyable buying experience. Adam worked up the contract and clearly explained all the extra options (AudiCare, tires, and keys). We were not going to buy them at first however after his explanation it made sense and we signed up for them. All went as quick as these things can go and there weren't the very lengthy waits that we have experienced at other dealerships. To hear that for service you will pick up my car at my house is exceptional. You should know that I decided not to buy my last Mercedes in Paramus because my car after a recent service was left for pick up with 4 inches of snow and I had to search for someone with a snow brush. Then Nanuet this year delivered my car with a half inch layer of ice and I almost slipped trying to find someone to scrape it off. My husband and I would highly recommend Ariel and Adam and the Jack Daniels Audi dealership in USR. We are happy we could work quickly to wrap up this sale because we know there are few A5 Cabriolets available. I also like working with a woman during the sales process and was pleased to see there are many women in sales here. Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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