Ira Honda 128

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

98 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Ira Honda 128 are from Cars.com and DealerRater.com

1424 reviews

Experience was okay.

2.0
by Jasonchinod on May 03, 2022

Experience was okay. I’ve had better experiences with other dealers and car purchases in the past. Communucation was an issue. Was told certain things by the salesperson which he was not able to follow through on. I was almost given the wrong car when signing for the deal.

Customer service 4.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We apologize you had a 3-star experience vs a 5-star! You did get one of our newer sales reps who isn’t as quick as some of the longer-tenured staff. Rest assured we are training all staff regularly to avoid further delays. John McCarthy General Manager jmccarthy@Group1Auto.com

What's done is done. I got my vehicle and you got one more sales to add to your end of the month numbers if that is all that counts. Your sales team lost your dealership the potential of thousands of dollars though in maintenance and service revenue for the life of this car as I will not be bringing it there for servicing.

Great experience without any pressure in our search for a

5.0
by varino1969 on May 01, 2022

Great experience without any pressure in our search for a vehicle. Néstor is Professional, knowledgeable and attentive.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

The service was great, Paul explained everything what

5.0
by rkokoshi on Apr 30, 2022

The service was great, Paul explained everything what type of service was needed at this time

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words! We thank you for your business and look forward to your next visit!

By far the worst dealership to purchase from.

1.0
by James on Apr 28, 2022

By far the worst dealership to purchase from. The sales manager is aggressive, combative and has no people skills. They take no responsibility for the cars they sell one day off the lot. I was told “as long as it passes state inspection it no longer is our liability”.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to my attention. I apologize for what you have experienced while buying a vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. John McCarthy General Manager jmccarthy@Group1Auto.com

Hi john I gave my number to Jason last week after a hostile conversation and told the general manager would contact me. No one has called me.

Great experience.

5.0
by irvine242 on Apr 26, 2022

Great experience. Matt was our salesman and was professional and patient. The finance guy Marc was helpful as well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words for our staff, we appreciate it!

Nicole was great to work with and kept me up to date with

5.0
by Paul P on Apr 25, 2022

Nicole was great to work with and kept me up to date with car progress

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words for our staff, we appreciate it!

They were very helpful very patient with me explained

5.0
by Kathyweymouth5 on Apr 22, 2022

They were very helpful very patient with me explained everything to me and I would recommend them to my friends

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words! We thank you for your business and look forward to your next visit!

Great service.

5.0
by Hbnewc on Apr 20, 2022

Great service. Professional. Right to the point of the issues with the vehicle. Always does a nice hob

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you. We're glad that you had an excellent experience with your recent service visit.

Very friendly clean and efficient.

5.0
by Ramgad1212 on Apr 19, 2022

Very friendly clean and efficient. My advisor Irving did exactly what he told me and all that in less time what i had expected.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind words for our staff, we appreciate it!

Total tipoff!

1.0
by Kcc886 on Apr 19, 2022

Total tipoff! Service writer LIED! Over charged $150.00 more than quoted! Liar! Never again.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

KCC886 could you please contact me directly to review your charges? If something is off I will make it right. John McCarthy General Manager jmccarthy@Group1Auto.com

Hi Mr. McCarthy, I asked your Service Writer "How much is this going to cost?" Seems like a simple enough straight forward question. He told me $580.00. Although I thought it was a high cost I told him to go ahead with the "Triple Flush" of the transmission. He called and said the vehicle was ready and when I picked up the vehicle I was given a bill for $748.08!!!! Not the $580.00 he quoted. He only quoted the charge for the "Triple Flush", my question to him was what was it going to cost me?!? Sorry, be he LIED to get the work. Real company guy! This isn't the first vehicle I and my family have bought from the IRA group but we'll really rethink our future purchases if this is the way the company now operates. John Barry

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