Ingram Park Chrysler Jeep Dodge RAM

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–9:00pm
Sunday
Closed

Cars on the lot

28 cars available
See all Cars

Dealership reviews

4.6
Rating and reviews of Ingram Park Chrysler Jeep Dodge RAM are from Cars.com and DealerRater.com

1305 reviews

Took my truck for tire rotation two weeks ago after

1.0
by songj0056 on Apr 09, 2022

Took my truck for tire rotation two weeks ago after making an appointment. Appointment was confirmed and arrived early to be on time. This was not my first service visit. Had been there multiple times before. Yet, When I get there, even though I explained why I was there, no one wanted to help. First service manager I see turns me to another. The second service manager asks why I am there. I explained that I had an appointment for tire rotatio. But he wasn’t interested in helping me. He starts off the conversation that a tire rotation is expensive because my truck is a duality. He then says they only do tire rotations for single-rear trucks. He tells me that they do not rotate tires for duallys. Then he checks my truck for different reason and tells me my truck is due for fuel filter change that is going to cost me $400. I thanked him and left as I knew they were not going to help me. So, my question is why did they give me an appointment if they weren’t interested in working on my truck. In addition, when I contacted another Ram dealership about my truck getting a tire rotation, they confirmed that duallys do need tire rotation. Luckily, this dealership not only scheduled me, but actually did a tire rotation. Finally, I also inquired about cost of fuel filter change. The dealership confirmed that I need to change out my fuel filters every other oil change. When asked about the price of fuel filter change, they quoted price of $264, which is way cheaper than what IPAC service manager had quoted me. Never going back to IPAC again. They did not want my money and I am not giving them a penny ever again. I will give my money to a dealership that actually will work on my vehicle when I request it. Done with IPAC and recommend everybody stay away.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This review is gladly written on behave of JORGE

5.0
by Rosemarie Ruiz on Mar 15, 2022

This review is gladly written on behave of JORGE RODRIGUEZ. Jorge was when I drove up end of Feb. I came back in March after settling with insurance. I bought a car 3/11/22. Thank you Jorge for being spot on of my needs. If there is any kind of award Jorge stood out like a star. Very kind, listen to very word. Stayed on top of everything I need. Thank you Jorge.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Thieves!

1.0
by CMDan on Mar 05, 2022

Thieves! On top of everything else they didn’t deliver on, they kept the $500 difference between what the trade in payoff actually was and the higher amount it was quoted for. Said nothing about it, they just kept it! Valid, Johnny Sais & the GM are all clowns. If they offer a service contact in exchange for getting a lower interest rate (which is not allowed but they do it anyway) do NOT get it OR if you got it for the lower interest rate go ahead and cancel within 30 days for no penalty ;) Better yet, go somewhere else. Anywhere else. Do not waste any time or money at IPAC.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Ingram Park Chrysler Dodge Jeep Ram. Service is not good...

1.0
by larry.d.smith Senior on Sep 20, 2021

Ingram Park Chrysler Dodge Jeep Ram. Service is not good they have my dodge truck for 30 days. Have not ordered parts no call back after 17 days and not phone call baack from service Charles Kersch Jr nor his superviser..

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I am pleased to write this review for a Mr. Rodriguez,...

5.0
by ktruhitte on Aug 27, 2021

I am pleased to write this review for a Mr. Rodriguez, Raul. Every time I have visited the IPAC Service team I have had a great experience. This last time was no different. I am tried from the work force of thirty years support to the military and a Military Veteran as well. He has listen to my concerns and has worked for me it feels like. To his employer, supervisor and other team members. Thank you and we need more team members like him!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Update- 6 months after purcheseI athought IPAC-Ram would...

1.0
by CrazyDocBrown on Jul 06, 2021

Update- 6 months after purchese I athought IPAC-Ram would be a great place however the Service Department is an utter failure. On my first service of my new vehicle the service department damaged my $70k truck and did not tell me, (its still not fixed and i can not just drop it off with no transportation) now on my second visit the Service agent never notified me that the truck was done I had to call and he said to text him which he did not reply untill several calls and text later. Once I arrived my tires were not balanced the nail was still in the tire and no one checked the air pressure. I had to ask for someone to put air in my tire. Then my service agent commenced to argue with me to the point that he was yelling while he moved into my personal space like he wanted to fight me. Please be forewarned with the pattern of service and customer service I have recived from IPAC Ram service department.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I placed and order with this dealership to get a new Jeep...

1.0
by jim.fazio on May 20, 2021

I placed and order with this dealership to get a new Jeep gladiator with the options I wanted. We negotiated a price, I put money down and waited eight weeks. The Jeep came in and I went to pick it up and they would not honor the price we agree too. The wanted to up the price by a grand because,,,,,they could. I protested that we had a deal, they threatened to keep my deposit if I did not agree to the new cost. After hours of protests they finally gave my my deposit back and kicked me out. They said because of the current environment they could sell the Jeep for more than they agreed to sell it to me. This dealership has no integrity and no honor. I would not trust a promise or a handshake from this dealership.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Don't Trust Their Listings

1.0
by NotAnIpacFac on Apr 04, 2021

You cannot trust IPAC. I promise you will not get the price you see online on paper. Everything was cool until we sat down, the F-150 I was ready to purchase all of sudden was 3K more than what I saw online. They wouldn't budge. "Used Car Reconditioning Fee" is what they called it. TrueCar wouldn't do a thing. They are untrustworthy and unprofessional. Pass them up when their listing are shown.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Lists cars not for sale

1.0
by human visitor on Dec 30, 2020

Listed car for sale.. We called and it was available... Showed up 15 minutes later and the car was not for sale due to bad engine. Shady business

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Outstanding Service

5.0
by New Ram Owner on Dec 10, 2020

Anatolii was truly exceptional. I was looking at several other Ram trucks at 8 different dealerships in the area to include ones that are over 100 miles away. However because of the professionalism and customer service Anatolii provided along with his attention to detail on the vehicle and the buying process. I decided to go with IPAC and am happy to report it was the right decision. Because of Anatolii IPAC now has a loyal customer.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.