INFINITI of Hoffman Estates

4.7

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Sebastian Pyznar headshot

Sebastian Pyznar

Service Advisor 4.8 (219 Reviews)
Joel Gappa headshot

Joel Gappa

Client Advisor 4.9 (185 Reviews)
Dealer Experience 26 years
Dealership Experience 26 years
Stan Mulica headshot

Stan Mulica

Finance Manager 4.9 (65 Reviews)
Dealer Experience 8 years
Dealership Experience 2 years

Cars on the lot

161 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of INFINITI of Hoffman Estates are from Cars.com and DealerRater.com

1963 reviews

The best sales people Joel Gappa was awesome everyone are

5.0
by a.pollina on May 16, 2022

The best sales people Joel Gappa was awesome everyone are very friendly will come back

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very impressed with service and attention Certainly

5.0
by calinda1 on May 14, 2022

Very impressed with service and attention Certainly recommend this dealership to everyone. Great inventory!! Conveniently located

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Fast and good service

5.0
by Zbigniew on May 13, 2022

Service departament is very good. Nice and helpfull people. Repairs are fast and solid. Prices are fair. Car wash and interior cleaning is good and free.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Excellent experience

5.0
by Santiago Lucio on May 12, 2022

Great staff (Zach, Steve & Stan) they offered a excellent business experience and made an easy transaction from my old car into a newer updated car better than expected.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great customer service

5.0
by Anna F. on May 09, 2022

Had a great experience at Infiniti of Hoffman Estates. Julian took the time to explain everything very thoroughly. Never felt rushed or like I was getting the big pitch to buy. Felt very comfortable with what I was getting for the value.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing your experience with our team member.

Bad maintenance customers service

1.0
by Sam on May 07, 2022

The maintenance team was not cooperative and does not deal with their customers professionally. First of all, the guy (his name is Antwan Hicks for reference) refused to do a car wash for my vehicle. He said it is raining but in fact it was not raining. In addition, he didn’t believe that I have a 3- years maintenance plan and he was acting like: “you are not telling the truth”! I don’t like this particular Infinite dealership and they need to work on their customers service skills. Their customers invested on their cars and so I believe they deserve to treated with respect as well as they have to meet and exceed their customers’ expectations to earn their trust and business.

Customer service 1.0 Buying process 3.0 Quality of repair 2.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mr. Omar, Thank you for your review, I'm sorry to hear you had a frustrating experience, but we really appreciate you bringing this to our attention. We hope you will give us the opportunity to work together and come to a resolution so we may earn your business in the future and turn this into the 5-star experience we are known for. Please call or email me at 847-397-5032 or Ky@Zeigler.com. Thank you, Ky, INFINITI Service Manager.

This dealership have a wide variety of cars in great

5.0
by Gormax11 on May 03, 2022

This dealership have a wide variety of cars in great condition and the sales representative are very professional and experienced. Wonderful experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your experience.

Great product knowledge and knows how to treat a

5.0
by stendokid on May 02, 2022

Great product knowledge and knows how to treat a customer. Joel was very helpful and made the process easy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the feedback on our team member.

I don't typically take time to leave reviews but this

5.0
by tjeffrey on Apr 27, 2022

I don't typically take time to leave reviews but this was, by far, one of the best car buying experiences I have had in a really long time! This purchase was a special one because I finally getting my first luxury vehicle and it was a big decision to chose the QX60. I will say, Joel (and Janine) were key in my decision making process. When Joel realized that the QX60 that I had on placed a deposit on was delayed and would not arrive by the estimated date, he placed me at the top of the priority list for the next one that became available. He made sure that I was able to have my truck for my birthday! Joel was just very easy to work with. He was friendly, funny, took his time with my husband and I, and sent lots of pictures to help make sure I was comfortable with my decision. He also stayed late to make sure that he was able to show me all the features of my new truck before letting me leave the lot! I highly recommend this dealership. Vince and Stan were also great!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you giving us the opportunity to earn your business and thank you for sharing your positive experience with Infiniti of Hoffman Estates. Congratulations on the new vehicle!

Easy to work with, made trading in and purchasing a

5.0
by jeffc167@yahoo.com on Apr 15, 2022

Easy to work with, made trading in and purchasing a vehicle easy. Will be back in the future for sure. See Dakota to gel with your purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you!

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