INFINITI of Hoffman Estates

The best sales people Joel Gappa was awesome everyone are very friendly will come back

Very impressed with service and attention Certainly recommend this dealership to everyone. Great inventory!! Conveniently located

Service departament is very good. Nice and helpfull people. Repairs are fast and solid. Prices are fair. Car wash and interior cleaning is good and free.

Great staff (Zach, Steve & Stan) they offered a excellent business experience and made an easy transaction from my old car into a newer updated car better than expected.

Had a great experience at Infiniti of Hoffman Estates. Julian took the time to explain everything very thoroughly. Never felt rushed or like I was getting the big pitch to buy. Felt very comfortable with what I was getting for the value.

The maintenance team was not cooperative and does not deal with their customers professionally. First of all, the guy (his name is Antwan Hicks for reference) refused to do a car wash for my vehicle. He said it is raining but in fact it was not raining. In addition, he didn’t believe that I have a 3- years maintenance plan and he was acting like: “you are not telling the truth”! I don’t like this particular Infinite dealership and they need to work on their customers service skills. Their customers invested on their cars and so I believe they deserve to treated with respect as well as they have to meet and exceed their customers’ expectations to earn their trust and business.

This dealership have a wide variety of cars in great condition and the sales representative are very professional and experienced. Wonderful experience.

Great product knowledge and knows how to treat a customer. Joel was very helpful and made the process easy.

I don't typically take time to leave reviews but this was, by far, one of the best car buying experiences I have had in a really long time! This purchase was a special one because I finally getting my first luxury vehicle and it was a big decision to chose the QX60. I will say, Joel (and Janine) were key in my decision making process. When Joel realized that the QX60 that I had on placed a deposit on was delayed and would not arrive by the estimated date, he placed me at the top of the priority list for the next one that became available. He made sure that I was able to have my truck for my birthday! Joel was just very easy to work with. He was friendly, funny, took his time with my husband and I, and sent lots of pictures to help make sure I was comfortable with my decision. He also stayed late to make sure that he was able to show me all the features of my new truck before letting me leave the lot! I highly recommend this dealership. Vince and Stan were also great!

Easy to work with, made trading in and purchasing a vehicle easy. Will be back in the future for sure. See Dakota to gel with your purchase.