INFINITI OF AKRON

4.4

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

52 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of INFINITI OF AKRON are from Cars.com and DealerRater.com

52 reviews

Just ask for Chrystal

5.0
by Rob Cassano on Mar 30, 2022

I was in a jam. I started a new job traveling all over. I needed new tires on my truck. I was on my lunch break and saw a cool car I could not afford and just wanted to find out how much it was. So I met Chrystal and the next thing you know I’m driving a cool BMW 530i 34 mpg and it’s fast just what I needed. She had all the paperwork done the next day. And I’m from PA. She is looking for a car for my wife now.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Infiniti Of Akron!

Great Dealership

5.0
by Bob on Dec 21, 2021

Bought new QX50 in April. Just had first service in Dec. This dealership exceeds all expectations from sales dept thru service dept. Great car. Great dealer experience. Could not be happier

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Bob, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

No no no

1.0
by Era on Oct 04, 2021

I wouldn’t recommend my worst enemy going to this place they’re terribleThey lie to me they sold me the wrong tire state show me a different pair when I pick my truck up I had another pair on and also the problem my head when I drop the truck off I gave them $2000 and I still have the same problem when I pick the truck up

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Era, we regret your most recent visit with us was not up to the standards we strive for. We would like to work towards a resolution, so if you are willing, please reach out to us at (330) 644-1800 to discuss this further. Take care!

Dealer Sales manager

1.0
by S. on Oct 01, 2021

I will NEVER recommend this dealership to anybody. Michelle was awful to me when an issue she didn’t see either came up after finalizing the deal. I get that there are deadlines and such but to treat a customer so poorly is just unacceptable.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (330) 644-1800 at your earliest convenience and we will do our best to resolve this with you. Thank you!

Confused Service Dept.

2.0
by Steve on Sep 01, 2021

Alot of confusion within the Service Dept. Computer system issues in that couldn't find my appt even though I had a text confirmation. Also, confusion on when my car would be completed. 1st they said Monday over the weekend and then surprised me the next day Saturday and called to advise of completion. The loaner they provided had a very bad tire road noise. I told them about it and they said that due to demand for these loaners there was no time to replace the tires. A bit more attention to detail might be in order.

Customer service 3.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Steve, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (330) 644-1800 to discuss this further. We hope to hear from you.

Terrible CUstomer Service

1.0
by Not listed on Jun 06, 2021

VERY unprofessional. Rude to customers. Condescending. Employees curse at each other and threaten each other's jobs in the presence of customers. Unwilling to fix defective vehicles immediately after sales. Will never shop here again.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (330) 644-1800 so we can work towards a resolution. We look forward to hearing from you. Take care.

No pressure!

5.0
by New Lexus on Dec 18, 2020

Easy transaction, Dylan let the car sell itself. There as absolutely no pressure to buy or convince me to buy.Great price/value. Friendly, spotless dealership. Dylan was knowledgeable and helpful

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Customers

5.0
by Infiniti of Akron on Dec 16, 2020

Very pleased with my new car, the service was great and I think the deal I got was fair. I would recommend Infiniti of Akron to any who wants a great deal.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Terrific service for me and others.

4.5
by Tom on Nov 03, 2020

They correctly diagnosed my car relate need, explained if was covered by the warranty and quickly managed the repair. Also over heard them helping others and they never oversold services and carefully explained options to minimize costs of service.

Customer service 5.0 Buying process 3.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Highly Recommend

5.0
by Jim on Sep 17, 2020

Great service and customer experience. Brian and Michelle made the process seamless. Both were very knowledgeable and professional, as well as personable. I would highly recommend for new and used cars.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.