Imperial Toyota

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
12:00am–6:00pm

Sales Team

Florian Bixho headshot

Florian Bixho

Sales & Leasing Consultant 5.0 (43 Reviews)
Dealer Experience 16 years
Dealership Experience 2 years
Desiree Merola headshot

Desiree Merola

Finance 4.7 (37 Reviews)
Bob Bailargeon headshot

Bob Bailargeon

Sales Manager 4.8 (26 Reviews)

Cars on the lot

170 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Imperial Toyota are from Cars.com and DealerRater.com

857 reviews

Purchased new tires through the Imperial Toyota Service...

5.0
by Cdefrancesco44 on Jan 27, 2022

Purchased new tires through the Imperial Toyota Service Department and had a great experience. Kevin Defrancesco was extremely helpful and professional. I was very impressed with the level of service. Will be back again for sure! Charlie

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Have never been disapointed in this dealership! Every...

5.0
by rocky on Jan 27, 2022

Have never been disapointed in this dealership! Every time I have EVER had an issue, they have gone out of their way to take the stress out of stressful situations I went the other day to have my maintance for my 30,000 mile service. When Roger Barron explained what it entailed, I had explained my husband had just purchased new tires early December, when he had a flat out of town. Roger told me that they could certainly deduct that charge from the service plan. I was suprised he could do it and would do it..He gave me a price and when the service was performed, the charge was just as he promised...no upcharge no other issues. Friends of mine were not as happy at the dealerships they have done business with....can't say enough about them or how welcoming they are..will always do business with them...

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Highly recommend Imperial Toyota!

5.0
by Janice on Jan 24, 2022

I bought my RAV4 2018 after leasing it for 3 years from Imperial Toyota. Overall it was a very good experience. The staff that I dealt with were efficient and professional.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great customer attention and followup after entering...

5.0
by Anil M on Jan 23, 2022

Great customer attention and followup after entering dealership premises.Past service records and required recommendations /suggestions offered.Discounts offered if available. Service time as promised.Elegant waiting area.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great sales experience!

5.0
by Julie on Jan 21, 2022

Great experience working with both Amer Hajou and Bob Bailargeon. This was Amer's second day and he was super! The experience was the same three years ago with Hany. Can't go wrong at Imperial!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

First Toyota purchase

4.0
by William Mulroy on Jan 07, 2022

Young sales rep who did not try to lead me if an answer to my question was not known. They went and found out the accurate information for me. I was impressed, as this approach was not my previous experience. There was one communication issue between sales and the business office which was quickly resolved by management, and the transaction moved ahead smoothly. I was appreciative the management supported the sales representative. I am disappointed that my rep Dave Souza is not listed below , and the same for the business (finance) office rep.

Customer service 4.0 Buying process 3.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

I recently worked with Kevin Silva and it was by far one...

5.0
by scandelario on Jan 05, 2022

I recently worked with Kevin Silva and it was by far one of the easiest car buying processes! He was so friendly and always available. He was able to answer any questions I had and thoroughly explained different features in the RAV4 I was looking at. He also went out of his way to find the color I wanted when none were nearby and he didn’t think it would be possible. He is truly dedicated to making his customers happy!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I recommend to my momma

5.0
by Rasheed Chinn on Jan 03, 2022

Outstanding customer service. Dealership was clean and workers were polite and helpful! I definitely recommend people who need cars to come to Imperial where customer service is good and you have a good chance of leaving with a new or used car!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Curtis the service writer was absolutely very easy to...

5.0
by Jessie on Dec 31, 2021

Curtis the service writer was absolutely very easy to work with. He explained everything my car needed and helped me out as much as he can. You have a very professional employee. Thank you for your help

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bringing in my 19 Corolla to the wonderful and courteous...

5.0
by BDW on Dec 29, 2021

Bringing in my 19 Corolla to the wonderful and courteous staff in the Service Department at Imperial Toyota in Milford is always seamless and such a pleasant experience from the Friendly Car people in Service Drive, to the Service Advisors. I was luckily able to finally work with Kevin Defrancesco. He was so professional and kind and made the visit almost fun. He’s great at connecting with people and has such a great knowledge of the Product and has the gift of gab!! Would strongly recommend working with Kevin D he’s the best!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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