I-5 Motors

4.0

Cars on the lot

150 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of I-5 Motors are from Cars.com and DealerRater.com

51 reviews

Sold me a 2006 SSR with multiple problems and would not fix

2.2
by SSR Folly on Jun 10, 2019

I bought a 2006 SSR from them and I am in So Calif and took their word that the car was in good condition. I received the car buy auto transport and the next day there was a major oil leak on mt driveway. Took it to the chevy dealer and discovered that there were engine and oil pan bolts missing plus the harmonic balancer was bad and took pout the front seal. While on the rack we discovered that the original motor had been replaced with a LKQ junk yard motor. It also had transmission problems. I talked with the general mgr Danny and my salesman about the problem and wanted them to help with the cost to make things right and they said they would. To date they have done nothing even after a certified letter to the owner. They never return any of my calls.I spent over $2000 on the motor and $720, to make the trans work right. Beware they do what to say!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I continue to be impressed

5.0
by Robert H. on Nov 27, 2018

I-5 Motors is known for always having an inventory of luxury/high-end vehicles which often make most discerning car enthusiasts drool as they enter their showroom. I purchased my first BMW from I-5 Motors back in 2004, the year after they opened for business. Since then, my family and I have purchased a total of six pre-owned vehicles from I-5 motors, including four BMWs, a Honda, and a Tesla. I am incredibly impressed with their operation. In August of this year, I purchased a pre-owned BMW X5 with the help of Elena Artugue, a member of their sales team. Elena was attentive and took the time to ensure I found the right vehicle for my needs. She was personable, empathetic, a great communicator, and didn’t have an ounce of “high pressure” during the sales process. At the time of sale, Elena scheduled a time to have me return to have the windshield replaced due to a small crack on the driver’s side, as well as replace two proximity sensors which weren’t functioning on the front bumper. All taken care of and paid for by I-5 Motors. The day after the repairs, the “check engine” light came on. My heart sank. It turned out to be camshaft issues, but Luke Wilson, the co-owner, stepped up and took care of the repairs. Immediately after getting my X5 back, the engine light came on twice more, necessitating the replacement of fuel injectors, and worse yet, the catalytic converter. Luke agreed to absorb the cost of having those repaired too. And, when one of the electric rear-hatch shock/spindle drives failed that same week, Luke paid to have them both replaced, when he was clearly not obligated to do so. Color me impressed. I want to thank Luke, Elena, and the sales manager, Danny Ventler, for going far beyond their obligations to ensure I remain a satisfied return-customer. If you are considering a pre-owned vehicle luxury vehicle, I enthusiastically recommend giving I-5 Motors an opportunity to earn your business. I think you will be more than pleased.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Six purchases and counting...

5.0
by Robert H. on Nov 27, 2018

I-5 Motors is known for always having an inventory of luxury/high-end vehicles which often make most discerning car enthusiasts drool as they enter their showroom. I purchased my first BMW from I-5 Motors back in 2004, the year after they opened for business. Since then, my family and I have purchased a total of six pre-owned vehicles from I-5 motors, including four BMWs, a Honda, and a Tesla. I am incredibly impressed with their operation. In August of this year, I purchased a pre-owned BMW X5 with the help of Elena Artugue, a member of their sales team. Elena was attentive and took the time to ensure I found the right vehicle for my needs. She was personable, empathetic, a great communicator, and didn’t have an ounce of “high pressure” during the sales process. At the time of sale, Elena scheduled a time to have me return to have the windshield replaced due to a small crack on the driver’s side, as well as replace two proximity sensors which weren’t functioning on the front bumper. All taken care of and paid for by I-5 Motors. The day after the repairs, the “check engine” light came on. My heart sank. It turned out to be camshaft issues, but Luke Wilson, the co-owner, stepped up and took care of the repairs. Immediately after getting my X5 back, the engine light came on twice more, necessitating the replacement of fuel injectors, and worse yet, the catalytic converter. Luke agreed to absorb the cost of having those repaired too. And, when one of the electric rear-hatch shock/spindle drives failed that same week, Luke paid to have them both replaced, when he was clearly not obligated to do so. Color me impressed. I want to thank Luke, Elena, and the sales manager, Danny Ventner, for going far beyond their obligations to ensure I remain a satisfied return-customer. If you are considering a pre-owned vehicle luxury vehicle, I enthusiastically recommend giving I-5 Motors an opportunity to earn your business. I think you will be more than pleased.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

RC The Man

5.0
by JohniGirl on Nov 24, 2018

RC is the man, he was open , honest and rational! No pressure into buying something I wasn’t ready for! They also have a lot of beautiful cars here!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Have the vehicle checked out before you buy.

3.5
by The buyer on Nov 15, 2018

The sales representative was wonderful and the selection was good. The price was on the high end for the vehicle. And I assumed they had done a inspection of the vehicle and confirmed it to be sound before they would sell it. However it was not so. The vehicle I bought for my wife required $2400 in repairs in the first week after I bought it. I told them about it and got a shrug in response. I understand it is as is and it’s my problem but I could have done better for the money.

Customer service 3.0 Overall experience 4.0 Does not recommend this dealer. Did purchase a vehicle.

excellent service

5.0
by Niko on Oct 25, 2018

I was looking to buy a car and definitely have to say the best service I’ve ever had buying a vehicle. R.C. and Danny were able to give me a great deal on the vehicle and made it hassle free. Contacted on Monday and by Thursday had a great offer and received the car. The only reason it took till Thursday was because it was the only day I could make a 5 hour drive to pick it up. The best part was that the staff was instantly friendly and didn’t judge due to me being a young guy many wouldn’t care about my service if I went to other places I have in the past. I highly recommend I-5 Motors to anyone that wants a used car and wants to receive a great deal and most of all fantastic service. When I am in the market to get a new vehicle I will definitely be returning. Thank you very much!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Good and friendly service

5.0
by RC on Oct 21, 2018

Dealt with RC here and had the best experience whiel getting my new maserati. The dealers wont give up in you and driving to tacoma was all worth it.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Sir Charles

5.0
by Sir Charles Lloyd Smith on Aug 21, 2018

Exceptional and prompt follow up from the owner himself. Exceeded expectations! Great post inquiry follow up from the team. Many thx Still in the market. Don’t believe I’ll purchase a vehicle any place else.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

bad negotiating

1.5
by Dave on Mar 20, 2017

We were looking at a the Chevrolet Malibu on Saturday 3/18/17. Everything was going great until we began negotiating price. First , the representative Matthew had a sort of Jekyll and Hyde personality; we were best friends during the test drive but as soon as we started talking money I think we broke up. He went from talking sports and life in general to being closed off and anti "getting me that car." Second, we told Matthew that we were looking at paying cash for the vehicle. He then proceeded on asking us if we were sure that we didn't want to save some money for a rainy day and other ideas along those lines. If I wanted a lesson on saving money I would call my grandma. Third, the price negotiating left a foul taste in my mouth. When we were on our test drive he mentioned that because we found the car online we would have a $200 discount. After hearing that, I was excited to start the discussions. It has been awhile since I had bought a car and wasn't sure how much tax, title, and licencing would be so I asked. Matthew told me that it would be roughly 10 percent. Doing the math in my head was as follows: a $ 16,995 car-$200=$16,795x.1(10%)=$1,679.5 about $1,700. So a car that would cost approximately $16,800 with 10% tax, title, and licencing it would be almost $18,500. The price Matthew quoted me was $18,500. Being that this was a car dealership, and a used car dealership at that, I was going to dicker over the price a little. I asked if there was anyway he could bring it down closer to $18,000. He said he needed to talk to his manager and see what he could do. After a really short period of time he came out of the office with a sticky note and a new price on it; $19,651. That's not how the "talk to the manager" thing goes. The price was supposed to go down at least a fraction, not up by $1,000 from the original quote. He then said something about extra fees this and that and that this was the actual price. He also, said that there was no way they would or could drop the price for me. Needless to say, I walked away, listened to Russell Wilson, and bought a different Malibu from the friendly and up front sales people at Look Larson.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

Hassle Free

5.0
by Richard on Mar 11, 2017

Matthew, Cherry and the rest of the team at I-5 Motors provided a pressure free environment, made my car purchase very easy and stress free.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.