I-5 Motors

4.0

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Dealership reviews

4.0
Rating and reviews of I-5 Motors are from Cars.com and DealerRater.com

51 reviews

They do not know what customer services isJessy...

1.0
by alanjscott007 on Aug 22, 2020

They do not know what customer services is Jessy ....sales person terrible,bad ,doesn’t know the job..... I could’ve been an easy sale...

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Worst Experience Ever - They don't give a crap about you

1.0
by masta.wong on Mar 12, 2020

Stereotypical dealership in the worst possible way. After jumping though umpteen hoops, providing solid financing through USAA, personal details, and everything requested, they still sold the vehicle out from under me. May the new sales manager, Joe, catch a healthy dose off kiss my xxx. The rest of you, have a nice day and BITE ME. Thanks for wasting my time and the inquiry on my credit. Another unsatisfied customer...

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Owners overcharge on licensing fees and never send then...

1.0
by Where's my money on Mar 11, 2020

Owners overcharge on licensing fees and never send then refund check unless you hound them. I got a check 3 months after and the check was already expired. These people just play games and are not trustworthy. Don't buy anything from them!

Overall experience 1.0 Does not recommend this dealer.

Bait and Switch

2.2
by keith on Jan 29, 2020

Unfortunately, they are what you would think a stereotypical used car dealer is. Dishonest. They had a car listed on their website that I wanted to test drive. I communicated back and forth with the online sales member. He said he would have the car out front and ready for me once I got there from 90 minutes away. When I got to the dealership he transferred me to a sales person. As soon as I got in the car i knew it was not the one listed online and had been communicating on. It was a different, more expensive one. When I asked about the other one, he said oh, we sold that a few days ago. Then of course they tried to sell me the more expensive one. Do not trust I-5 Motors. Dishonest.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

What a Great Experience!

5.0
by Paul Nizenski on Nov 23, 2019

I had been searching for a Jaguar XKR Convertible since they discontinued in 2015. I-5 finally had just the car! But I am in Fort Lauderdale and they are in WA State - over 3,000 miles away! After speaking with Sam about the condition of the car, and his note of a very small dent (with Photo) I decided to try to make a Sale work. Sam pulled the front Lic. Plate and explained that there were also 4 ugly holes in the beautiful bumper. He helped me get the hang of how to ship the car. Eventually I went with "Sherpa" transport service (another great experience!). Eventually Jeff in the Financial Department held my hand with those details. And finally Summer handled the Title work. Everyone was personable, professional and actually fun to deal with. They somehow managed to turn a very stressful situation into a great experience! The whole process and the shipment across the US took about 2 weeks. And when the 2014 XKR rolled off the ENCLOSED transport (very important as noted by Summer), it looked like a Brand New Showroom Car!!! All my best - I love my 'New' Car!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

2013 C63 AMG sedan

5.0
by Edward Simmons on Nov 19, 2019

I would like to thank the I-5 Motors team for getting me in my dream car all in the matter of a few hours. I just so happened to be driving by when i noticed they had a Mercedes-Benz C63 Sedan for sale. They treated me with respect and answered all my questions and made the the whole process from start to finish a breeze! I recommend checking them out, they have a very nice collection of cars and will work with you to get you in the perfect vehicle. Thanks again to the I-5 Motors team!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Be aware when you go there ..promise the world to get you...

1.0
by L on Nov 02, 2019

Be aware when you go there ..promise the world to get you in there,you advice you are just looking give them your info cause of thinking on purchasing a vehicle.. long story short did not go threw we changed our mind tod them not to run our credit cause we did not want the inquiry on it ..we are still receiving over 9 approval letters from different banks for us to choose from really..? To say the least unprofessional,promise one thing then is another or don't remember what was said and when told they'll call you back none at all or.trying to work a deal while they have you on the phone ..no stars for.this dealership to bad all they care is the profit they make instead of the satisfaction of the costumer . Where's the honesty and integrity. Horrible experience.

Overall experience 1.0 Does not recommend this dealer.

Excellent customer service

5.0
by Ana McCollum on Oct 13, 2019

I bought a used car from this lot and had an amazing experience. They were super helpful and friendly. Being a mom of 3 wild boys I was able to get all the details and negotiate price over text/email. Very hassle free experience. I would definitely buy another car from them.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Used Lexus Purchase

5.0
by volvoguy20 on Sep 02, 2019

Very friendly and helpful staff. Fair prices backed up by car gurus. The salesman (Sunny) made the entire buying experience pleasant and enjoyable! Would absolutely purchase from this dealership again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

FAST!

4.8
by Derek Lambing on Aug 04, 2019

Did a quick search on cars.com 3 days later I was registering the car in my name! Great atmosphere in store and couldn't be happier!

Customer service 4.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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