I-5 Motors

4.0

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Dealership reviews

4.0
Rating and reviews of I-5 Motors are from Cars.com and DealerRater.com

51 reviews

HONEST BUSINESS, GREAT VALUE AND CUSTOMER SERVICE

5.0
by Julie.C on Aug 11, 2022

I only have great things to say about i-5 Motors and the owner Justin. We bought a used BMW x1 earlier this year and my whole purchasing experience was incredible from the sales rep, Bill, to the finance manager and even meeting the owner. We never felt pressured to buy and we had a hard budget, and the manager and finance manager helped us achieve our goal. We all have that prejudice of car dealership for dishonest tactics and not keeping their word, but my experience with i-5 was completely opposite. I can honestly say they are a trustworthy, honest and fair business because after taking the car home the car had a few issues. i-5 Motor kept their word of putting the customer first and owning up to their warranty and fixed everything without hesitation, no questions asked, "just bring it in and we'll fix it" at no extra cost to me. They also convinced me to purchase the extended warranty, which if anyone has any experience with extended warranties, they're like scams, you buy them and then they won't cover anything when you actually need to use them. But they convinced me that this warranty is excellent and if I have any problems that they will step in and talk to the warranty to help the customer. Once again they kept their word because I had some brake caliper issues recently with my BMW and you know warranties don't cover brakes that are normal wear and tear. Took it to the shop where estimated repair is over 2k! But the warranty was willing to cover half of it because of a faulty caliper and the warranty company was actually surprisingly easy to work with. However, they were not willing to cover rotors because that's normal wear and tear, but I would argue the rotor got damaged because of a faulty caliper so not due to normal wear and tear. I decided to call i-5 Motors again to ask if they could step in to talk to the warranty company on my behalf. Without any hesitation the manager Craig said they will help cover some of the cost to the rotors! I was amazed with such expeditious and great customer service. I wanted the warranty company to pay for it not the company, but i-5 just wanted to resolve the problem for me and made it so easy! I'm truly surprised with any bad reviews because my experience with this dealership has been excellent. Their staff have come across as really decent folks and I believe it's because the owner Justin upholds his business to high standards that prioritizes the customer. I definitely would recommend i-5 Motors for its great value, and truly living up to putting the customer first. They truly go out of their way to help the customer.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

RC and Craig were absolutely amazing!

5.0
by JR Bobpgarnet on Jul 09, 2022

RC and Craig were absolutely amazing! I traded in my Cadillac in my class C motorhome and I bought this amazing GMC three-quarter ton pick up. It’s gonna be perfect for pulling my travel trailer. RC with a sky cam photo for my photo album along with his wonderful good nature and fun loving way of life made for The best buying experience ever! This is the second car I bought from I-5 motors and I highly recommend them to anyone. Last time I bought my Cadillac and I-5 motors and I swore if ever bought another car it would be from them and I did. I know that buying a car can be nerve-racking, but these people take all the nerves out of it. It was a wonderful experience Craig was amazing with the paperwork and getting things away I wanted him at the price I wanted to pay. They are absolutely fantastic!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Satisfied Customer

5.0
by 2 Dirty Construction on May 11, 2022

Purchased a Eco Diesel RAM 1500 from this outfit; Charlie (salesman) went above and beyond his duties to allow my Son and I to drive off with this Pick up. Craig and Charlie worked as good team to ensure I got value for my trades ins and cashed out close -to walk out without a car payment!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I recently purchased a beautiful Range Rover from I-5

5.0
by Enickerson on Apr 01, 2022

I recently purchased a beautiful Range Rover from I-5 Motors. The associate who helped me find my car was, Bill. He was very personable, straight forward and patient. Within a few hours I was driving away in my new car. Bill worked with me to get into the car I wanted, with a monthly car payment I could afford. the finance department found a bank who would finance my car at a 2.6% interest rate. if you prefer a quick and simple buying experience and you are looking to purchase a vehicle, i highly recommend going I-5 Motors! Thank you Bill for such a great experience. - Ericka Nickerson

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Amazing experience

5.0
by Cathi Nelson on Mar 28, 2021

We set out to find the right car for me, after visiting a few dealerships and seeing firsthand what they felt were superb deals on questionable cars, I was very sad. I recieved a text from Jessy at I-5 Motors. We stopped by on the way home and to my amazement it turned out to be the best car buying experience ever. Jessy had us test drive a few different cars ,explained the process of buying from this beautiful lot and stayed with us even after they closed to make sure our deal was OK. The inside of this place is a collection of some of the most BEAUTIFUL CARS one most likely will never have the privilege of actually seeing in a life time. We had our 2 grandkids with us and the I-5 Staff was incredible they let the kids check out the cars and included them in the experience. There were 3 people who work there that stayed with us long after they closed,owed, the very sweet gentleman who's day off it was who got us our deal and the very kind gentleman who's dealership it was. Everyone focus on helping us get the car we wanted.....which by the way was one I never thought I'd own and we couldn't be happier. We will definitely be a returning customer when we are ready to upgrade to another very beautiful car. The car we bought by the way is the AMAZING LEXUS ES350, this car is everything I've ever dream of. I've always been a Cadillac girl but this car is definitely the newest live of my life.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Just bought a beautiful Lexus ES350 from Jessy and the...

5.0
by Broomie/Cathi on Mar 24, 2021

Just bought a beautiful Lexus ES350 from Jessy and the great folks at I5motors and must say these guys are the best, they made sure we got and were happy with our car, will definitely be back.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I-5 Motor Best Dealership for a Dream Car

5.0
by Matthew S on Mar 05, 2021

Craig made it the best car buying experience of my life. Buying my dream car from 1-5 Motors was pressure free and made easy by a great dealer experience.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

First time purchasing a certified car online. Workout...

5.0
by CarlosB on Jan 27, 2021

First time purchasing a certified car online. Workout Great! Excellent customer service 👏 from Tanya, Jessey, Rod, Craig and Summer which cordially and efficiently worked with my transaction. 👍👍 Job Well Done Team! Respectfully, Carlos C. Bocker

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I called this i v Motors dealership three times to make...

1.0
by alforrest2 on Dec 24, 2020

I called this i v Motors dealership three times to make sure the car I wanted to drive and Infiniti G37 was ready and available to test drive I arrive there after 8 hour and a half drive from Silverdale to find out from a very rude RC sales person that the car was not there and in the shop somewhere they never help me find another car or offered in the apology or in every way acted in an ethical way they're the worst experience I've had in shopping for a car

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Na2evs.org Veteran Vehicle Recipient

5.0
by Kathy Gruber "SweetSchatz" on Oct 14, 2020

Hi my name is Kathy, both my husband and I are US Army homeless Veteran's . Rod and Linda from the National Alliance to End Veteran Suicide and I met with Scott from I5 Motors last Saturday 10th October 20. My family and I have been homeless for a few years now and we wore out our Grand Caravan SXT while living in it, that was roughly 2 years ago. Since then we have been walking and taking the bus. We spent the afternoon with Scott looking at vehicles when he showed us the Mercury Mountainier 2006. I took it for a test drive and fell in love with the Mercury. I was the first recipient to receive a vehicle from the National Alliance to End Veteran Suicide. My family and I are very grateful, appreciative, and honored. Scott and the I5 Motors Team were just awesome to work with. They were caring, no pressure. I would definitely recommend them if you are looking for a vehicle.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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