Hub City Ford

4.6

Hours of Operation

Service
Monday
5:00am–5:30pm
Tuesday
5:00am–5:30pm
Wednesday
5:00am–5:30pm
Thursday
5:00am–5:30pm
Friday
5:00am–5:30pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Cars on the lot

116 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Hub City Ford are from Cars.com and DealerRater.com

431 reviews

Thanks for always giving me great service every time I...

5.0
by tharmon1279 on Dec 27, 2021

Thanks for always giving me great service every time I bring my vehicle in for service. I appreciate y’all.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Brought my truck in to get it serviced without an...

5.0
by Frog on Dec 26, 2021

Brought my truck in to get it serviced without an appointment and the advisor told me I was number four and that it wasn’t going too take long to get the job completed so that was awesome that they took good care of me and my truck fast so that I could return to work!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

On two separate occasions I traveled to Hub City Ford and...

5.0
by P.Jones on Dec 22, 2021

On two separate occasions I traveled to Hub City Ford and purchased wiper blades for two different vehicles. Both times the wiper blades were installed by someone from the dealership, that is SERVICE!!!! The workers there always greet you with a smile and are always willing to help in any way. It is a pleasure to be part of the Hub City Ford Family where my family and I are valued family members. You can trust that Hub City Ford will take care of you and your vehicle!!!!! We can count on Hub City Ford, and so can you!!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

They are Always so Courteous, Kind, and...

5.0
by Ricky on Dec 17, 2021

They are Always so Courteous, Kind, and Professional!!! No matter what department I deal with, they are Amazing!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Our salesman sucked!!

2.0
by Cristy on Dec 14, 2021

Phone calls with Ralph Rouege were pleasant. Once I met him in person, went downhill! He was quite pushy in getting me to leave with the vehicle, but I didn't fall in love with it. I wanted a sunroof, too, and he tried to downplay the sunroof and "potential problems" they could cause so I wouldn't want one anymore. What if it HAD a sunroof?? I bet he'd change his tune. Once I told him I wasn't in love with the car, he made a b-line for another customer that was waiting on him and didn't even tell us goodbye, thank you, nothing. I'd rather walk on foot than buy a car from him.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Cristy, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Hub City Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (337) 233-4500 and we will do our best to make this better. We hope to hear from you soon.

My Wife's 2020 Ford Escape wouldn't start. I called Gary...

5.0
by clarkavionics on Dec 13, 2021

My Wife's 2020 Ford Escape wouldn't start. I called Gary Angele to explained the problem she was having and he quickly got in "Fix Lee Mode" good feeling. With what the SUV display was displaying Gray told me it could be a number of issues. Gary told me he would have Shane Guidy Service Advisor call me to get me back on the road. Let me just say this was the day before Thanksgiving. Shane called me back right away and told me several things that could be going on. In the mean time the Escape started and Shane told me to get the vehicle to Hub City Ford now he would be waiting on me. I drove to service and Shane was waiting, good feeling. Drove in and Shane started by opening the hood and checked connections and other thing. He to me he would have to run a computer diagnostics check and that would take time with Thanksgiving the next day but no problem I have a loaner Escape sitting right there for your wife. Now that is SERVICE, that's the Hub City Way is what they say. My vehicle was ready the day after Thanksgiving. Gary Angele and Shane Guidy proved to me the service after the sale is a real deal at Hub City Ford and that's why I will buy my vehicles with Hub City Ford. Thanks, Lee Clark

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Good business to deal with. Great service and facilities....

5.0
by Jrl on Dec 09, 2021

Good business to deal with. Great service and facilities. Very helpful in getting deal done.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great customer service all around! Always a great...

5.0
by Ryansimon21 on Dec 09, 2021

Great customer service all around! Always a great experience here at Hub City Ford. Thanks

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

always good and exceeds meeting expectations and...

5.0
by keds2 on Dec 06, 2021

always good and exceeds meeting expectations and friendly, been that way for many years of excellent service

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The service was on time as scheduled, staff were friendly...

5.0
by Lonniehoffpauir on Dec 01, 2021

The service was on time as scheduled, staff were friendly and knowledgeable. The waiting area was clean and coffee was good.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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