Hub City Ford

4.6

Hours of Operation

Service
Monday
5:00am–5:30pm
Tuesday
5:00am–5:30pm
Wednesday
5:00am–5:30pm
Thursday
5:00am–5:30pm
Friday
5:00am–5:30pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Cars on the lot

124 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Hub City Ford are from Cars.com and DealerRater.com

423 reviews

Service

1.0
by Annette Fontenot on May 22, 2022

Took almost 4 months to fix my car. Hardly any updates,when you leave messages no call back. Got my car,it must have sat outside under a tree,was filthy with pollen and junk. Spent $8000 could of at least washed the outside. Do not recommend unless you are willing to wait with little info. IBefore this my family bought 4-5 cars with them

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I have purchased the majority of my automobile from Hub

5.0
by missshirley2005 on May 17, 2022

I have purchased the majority of my automobile from Hub City Ford and I love each one of them. The people who assisted me were very friendly. They answered all my questions. I would definitely go back to the dealer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great customer service! Thanks Shane !!!!!

5.0
by Monica Johnson on May 14, 2022

Thank you Shane !!! Great customer service as always !! Go see Shane Guidry !!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Service work on my Edge

5.0
by Nancy Dore on May 11, 2022

As usual I brought my Edge to Brent Romero for service work. I know when he does it my car is ready for the road. The only thing I did not like was the price. I had just at $170 in parts and my bill was almost$700. If it weren't for Brent Romero I would be looking elsewhere. And when Brent goes I do to. Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Nancy, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Sent my stolen truck their to be examined and taken care

1.0
by hforsthoff on May 07, 2022

Sent my stolen truck their to be examined and taken care of. Took 6 weeks and not a service member ever returned my insurance calls or mine. It took a salesman to walk back there everyday to give me updates. They say they are number one in customer statisfaction, but it was god awful. I have actually called and emailed the head people and still have yet to get a call back or response.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Service here is horrible.

1.0
by Nickolas Grimmett on Apr 21, 2022

Horrible truck isn't fixed like they said they did still waiting on a rental after 3 weeks.

Customer service 1.0 Buying process 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Nickolas, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please give us a call at (337) 233-4500 and we will do our best to make this better. We hope to hear from you soon.

Scott was great to work with.

5.0
by andy on Apr 04, 2022

Scott was great to work with. He understands your challenges and delivers! This was a great experience made possible by the team at Hub City.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I had an excellent experience at the dealership, and I

5.0
by Mr. Ford on Mar 07, 2022

I had an excellent experience at the dealership, and I will return in the future.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great service

5.0
by Kelly Doucet on Mar 06, 2022

Mr Mike Boutte always takes care of business. He lets me know every step. He returns calls. The tech?s do great work. Been satisfied every time!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Kelly, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Hub City Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Mike L.

5.0
by Mike Langlinais on Mar 02, 2022

Very pleased with the interaction that assisted me, very professional.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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