USA Direct Auto

4.2

Hours of Operation

Sales
Monday
10:00am–7:00pm
Tuesday
10:00am–7:00pm
Wednesday
10:00am–7:00pm
Thursday
10:00am–7:00pm
Friday
10:00am–7:00pm
Saturday
10:00am–5:00pm
Sunday
Closed

Cars on the lot

602 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of USA Direct Auto are from Cars.com and DealerRater.com

927 reviews

You are not going to believe what happened and what the...

1.0
by sgh49ers on Feb 08, 2022

You are not going to believe what happened and what the so called “Manager” of Houston Direct Auto said to me. I saw a car on their website and called and spoke to Kamila. She was very nice, sent me videos of the car and she had me complete a credit application. Mind you, I am doing this while I live in a different state. She called me back and said I was approved and they were going to give me a good warranty. Then she said how much the payments would be, and I said I didn’t want to have payments that high. I asked if she could lower the price of the car and I was told she couldn’t. I asked if she could speak to the manager and she said, “Oh no, I can’t do that.” I’ve continued to watch the prices for several weeks and noticed they never seem to go down on any of the vehicles. Finally, today I called and asked to speak to the manager. The first time I was left on a permanent hold. I waited awhile and called back. The girl asked for my name and why was I calling the manager. I gave her my name and said I just wanted to ask the manager a question. She said she had to know the reason before he would take the call. The “Manager” finally got on and had an attitude before the conversation even started. He was mumbling so bad it was difficult to understand him. Perhaps he was eating but he finally asked what I wanted. I started to tell him that the salesperson didn’t want to ask about lowering the price of the car so I decided to ask him myself. I said that the car had been in their inventory since early October and now it was mid February. He proceeded to tell me that all prices were lowered every week or so. I explained how long I had been watching the car and there had been no price drops. He mumbled that the price was probably as low as they would go. To that I said, so you would rather keep a car in inventory for almost five months than coming down a little for a person that’s ready to buy today? Then I said well that is stupid! Now get this, he said well I’m sure there is someone STUPID enough to pay that price!! I couldn’t believe what I heard but just said, well good luck with that. I guess I should have followed the reviews of other people saying never to buy from them, but I really liked the car. I guess it’s better to find out how ignorant they are before, rather than after I purchased a vehicle. Run don’t walk away from these fools!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Vehicle problems

1.0
by Dean guidry on Feb 06, 2022

Place is a ripoff they are saleing vehicles with major problems stay away from here. This place get zero stars. hope they can sleep at night after knowing they just sold you a piece of junk

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Cool place nice cars thanks for the help everyone

4.0
by Shaun on Feb 01, 2022

They helped me out with my car. Took a while but got it done. Just wish they had a drive before you buy. Thanks everyone!

Customer service 5.0 Buying process 3.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

2014 BMW 428 Conv

5.0
by Art Koenings on Jan 31, 2022

My experience with Houston auto direct has been a very professional experience. The car and price were as advertised and I consider them to be a great deal. I will recommend to my friends this dealership. Brenda G. was my sales person and was excellent…

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Art, thank you for the lovely feedback. We look forward to having you again in the future. Keep safe!

Overall better experience than I expected

5.0
by Francisco Medina on Jan 29, 2022

Haven't been car shopping in a while, but overall the process was better than I expected it to be. Definitely much smoother than my first purchase at a major Honda dealership. Leonard & Brenda basically covered any/all questions I had as well. Will update review in the future if anything changes!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Quick and easy!

5.0
by Victor on Jan 29, 2022

Easy process in and out. Chris was very helpful in purchasing a suv. So worth the time. Easy peasy lemon squeezie. I recommend this dealership. Thanks for the help. Suv is what was wanted.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Thank you, Chris

5.0
by Larry D on Jan 27, 2022

Thank you for this buying experience. It did not take long and Chris was efficient, quick, and professional. Great doing business with you. Thank you, Chris!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Keep safe!

First time at this dealership. So far so good.

4.0
by Heidi on Jan 22, 2022

Process has been fairly easy so far but I haven’t driven the car off the lot yet and have been asked to fill out survey so I guess it isnt based on the full and complete process of buying the car. Just the process of test driving and getting financing documents signed. I don’t really have any complaints so far and the salesperson Lorena has been on top of making things happen quickly. Hopefully the car will be a good one!

Customer service 5.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Heidi, Thank you for the positive feedback, it is wonderful to hear that our customer is happy with our service. Thank you and I am sure our salesperson Lorena will be happy to read this feedback.

Great Job!!

5.0
by D A on Jan 21, 2022

Great Job!!!! George and Rebecca did a great job!!! Thanks to everyone at Houston Auto Direct. Great experience, professional staff and sales representative. Great Job!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the wonderful feedback. We look forward to more GREAT transactions with you in the future.

This place is an absolute joke! I visited their location...

1.0
by LPosey on Jan 20, 2022

This place is an absolute joke! I visited their location about a vehicle of interest. My sales representative, Derek was very professional and accommodating. However, the organization (and I use that word loosely) is structured to take advantage of consumers. They have a “no haggle” policy which I really didn’t have a problem with due to the asking price of the vehicle. The first issue developed when the title department questioned the documentation I presented based on the manner in which I wanted my vehicle titled. Granted I have over 30 years of automobile retail sales, management and ownership. I’ve done automobile transactions a few thousand times so I was very familiar with the process. After giving me such a difficult time, I requested to cancel the transaction and requested my money to be returned to me. They refuse to do so and that’s when a gentleman approached me by the name of Amin. Amin identified himself as the owner and proceeded to personally handle my purchase. He later informed me that the title department staff was out sick and the persons that were there didn’t really know what they were doing. The second issue came when I was driving the vehicle home immediately after the purchase and the battery light comes on. I called my sales representative at that time and he instructed me to contact CJ who was over the service department. I contacted CJ and shared with him the nature of my situation. CJ asked me to bring in my vehicle to a location which was not either of the Houston Direct Auto locations. I thought that was kind of odd but I followed instructions. When I arrived at that location (3702 Arc St., Houston, TX 77063) no one was there. At that time, I drove to the Jeanetta location of Houston Direct Auto and asked to speak with Amin. I was informed that he doesn’t work at any location, he could only be reached by phone and no one could seem to locate him. So, in the dealership there was a sign posted with a number to management. I proceeded to call that number and after about 10 rings guess who answers the phone? CJ! CJ told me that he was the closest to management I was going to receive and he spoke with Amin and they were declining to repair my vehicle. So, with my battery light still on I drove straight to my regular mechanic and authorized him to repair my vehicle. While sitting in the waiting area of my mechanic CJ calls me back and shares with me that Amin did remember my situation and asked me to bring my vehicle back to his location. Well, by that time my vehicle had been repaired with an alternator at a cost of $741.25. The next day I called CJ to give them one last chance to do the right thing and reimburse me for the repair cost. He simply told me that he was instructed not to cover the cost from another repair facility. Please stay away from this place. With the current climate in this country and inflation at a 40-year all-time high, Houston Direct Auto is not a place you want to do business. They will not stand behind their vehicles even if you experience problems before you arrive home from their dealership. I WILL BE FILING A FORMAL COMPLAINT WITH THE ATTORNEY GENERAL’S OFFICE CONSUMER DIVISION AS WELL AS ALL OTHER REGULATORY AGENCIES.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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