USA Direct Auto

4.2

Hours of Operation

Sales
Monday
10:00am–7:00pm
Tuesday
10:00am–7:00pm
Wednesday
10:00am–7:00pm
Thursday
10:00am–7:00pm
Friday
10:00am–7:00pm
Saturday
10:00am–5:00pm
Sunday
Closed

Cars on the lot

597 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of USA Direct Auto are from Cars.com and DealerRater.com

928 reviews

Worst in Houston

1.0
by Jorge on Apr 22, 2022

The worst dealer Houston Direct Auto. in Houston. Bought a vehicle June of last year. Two days later it had. a check engine light Took it in th their Little York location. Took me 3 trip to get the Catalytic converter replaced. Now I get a another check engine light. Took in to a local shop. They tell they put an aftermarket catalytic converter and installed it incorrectly and it rubbed a hole in the ac line. Tried reaching them final got ahold of CJ in service. I finally got ahold of CJ. Tells me they will not honor their work. The worst dealer in Houston. I’m sending this to all the TV stations in Houston and taking legal actions

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

The most unethical dealer in Houston - bar none.

1.0
by Caleb001 on Apr 22, 2022

The most unethical dealer in Houston - bar none. After the dealer had received - and confirmed receipt - of my wire transfer, after my daughter had signed the contract, and after I had driven home - thinking we had a done deal - Houston Direct Auto sold the car to someone else? Caveat Emptor indeed. If you expect honest or ethical treatment from this dealership you will be in for a very unpleasant surprise. Avoid the hassle and buy from someone reputable.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Worst dealer in Houston

1.0
by Jorge Perez on Apr 21, 2022

Worst dealer Houston Direct Auto. in Houston. Bought a vehicle June of last year. Two days later it had. a check engine light Took it in th their Little York location. Took me 3 trip to get the Catalytic converter replaced. Now I get a another check engine light. Took in to a local shop. They tell they put an aftermarket catalytic converter and installed it incorrectly and it rubbed a hole in the ac line. Tried reaching them final got ahold of CJ in service. I finally got ahold of CJ. Tells me they will not honor their work. The worst dealer in Houston. I’m sending this to all the TV stations in Houston and taking legal actions

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Worst dealer Houston Direct Auto.

1.0
by jsnservicess on Apr 21, 2022

Worst dealer Houston Direct Auto. in Houston. Bought a vehicle June of last year. Two days later it had. a check engine light Took it in th their Little York location. Took me 3 trip to get the Catalytic converter replaced. Now I get a another check engine light. Took in to a local shop. They tell they put an aftermarket catalytic converter and installed it incorrectly and it rubbed a hole in the ac line. Tried reaching them final got ahold of CJ in service. I finally got ahold of CJ. Tells me they will not honor their work. The worst dealer in Houston. I’m sending this to all the TV stations in Houston and taking legal actions

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Terrible service

1.0
by Taylor on Apr 13, 2022

I purchased a Porsche Panamara from this company or dealership in October of 2021 it is now April of 2022 and I haven't received my tags or title and can't drive a vehicle I'm paying over a 1000 dollars a month on and I can't get anyone to help me i will never do business with this company ever again

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Repo in a day

1.0
by Dissatisfied mother on Apr 08, 2022

Repo because they didn't answer phone for me to make a payment less then a few days late. They are unethical in their sales never tried to work with me. Said my employer and documents were not real when they were. They played games and both the collections manager and staff are very unprofessional. Never in house finance through them they are a joke and won't give you banking information. I would never recommend this dealer they are the worst. In this life what goes around comes around their business won't last with all the horrible practices they have.

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Rude manager and harmful cars

1.0
by YOMI Agboola on Mar 30, 2022

I only drove the Houston direct auto car for for 15 minutes and i start detecting all the problems, no oil in it,the rotors are bad, back breaks are bad, alignment bad, radio speakers bad. The cars was towed back to the shop the same day I picked it up, I talked to the supervisor to let me get another car because everything wrong with that car made me nervous and I have a little baby, but the supervisor rudely said no and I asked if I can get something back out of my $1000 down payment , he said no that I should leave his office and he is going to put repossession on my credit While I was there in is office he keeps speaking Spanish with the mechanic about the car so that I won’t know what’s going. This is so unfair and I really worked hard to save that $1000 but I was treated like I meant nothing.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Ask for Jack

5.0
by Dat boi on Mar 26, 2022

Many choices, left happy. Came because of an online listing and actually found a better deal than I initially expected. Just wanted a lower APR still though.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Horrible just turn around and run total lemon and scam

1.0
by juliank1984 on Mar 25, 2022

Horrible just turn around and run total lemon and scam alert worst used car dealership bought cash if you finance good luck getting et repoed because you will run into issues like I did and I did t even have the car for a day already had check engine lights on and they never fixed the issue I had stay away all I can say

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

👍🏻👍🏻 2 Thumbs Up

5.0
by A.W. on Mar 24, 2022

Quick responses. Easy buying experience. Free delivery (dealer in Houston, I’m north of Ft Worth). I liked being able to text and email to complete the deal rather than phone calls (although that is an option as well!)

Customer service 5.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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