Horne Mazda Avondale

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–8:00pm
Sunday
10:00am–6:00pm

Cars on the lot

48 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Horne Mazda Avondale are from Cars.com and DealerRater.com

836 reviews

Our salesman was great (5stars).

4.0
by msturdivan on May 06, 2022

Our salesman was great (5stars). I didn’t appreciate the required additions like ceramic finish, security and door guards (already peeling off). The manager was helpful and the finance guys were very thorough.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your review with us at Horne Mazda Avondale. If there is anything else you would like to discuss about your visit, please feel free to reach out.

As a first time car buyer, I was already dreading it

5.0
by Aniza on May 06, 2022

As a first time car buyer, I was already dreading it after hearing a ton of negative stories about car salesmen. I ended up working with Jay, and she gave me the best experience I could’ve asked for. She was very personable and knowledgeable and found the perfect car to fit my style. I firmly believe I wouldn’t have walked out with a new car if it weren’t for Jay! Even went back the following weekend to get my tint installed. Jay wasn’t available at the time of drop off, but she made sure the team knew who I was and what I was there for and the team took great care of me. Overall a great experience from Avondale Mazda!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Aniza, thank you for taking the time to share your experience. We at Horne Mazda Avondale are pleased to learn you enjoyed a great dealership experience working with our Sales Team. Congratulations on your new vehicle. Please don't hesitate to reach out if there's anything more we can do.

The service was quick and efficient and the service

5.0
by C on May 05, 2022

The service was quick and efficient and the service manager was pleasant and helpful. The online updates were a plus with a detailed explanation of what was being done with my vehicle and asking approval with prices before doing any recommended services.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave us a 5-star review. We strive for a high level of customer satisfaction at Horne Mazda Avondale and are pleased to learn that our Service Team provided just that. Please don't hesitate to reach out if there is anything more we can do.

Good customer service provided to me with very important

5.0
by OMNIPOINT on May 05, 2022

Good customer service provided to me with very important information's about vehicle in good professional manner. Well done service ! Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your positive feedback. We at Horne Mazda Avondale appreciate your business and look forward to helping with any future needs.

Service was quick and employees were friendly.

4.0
by sydneyb on May 04, 2022

Service was quick and employees were friendly. Have had problems with scheduling in the past

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi Sydney, sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.

All good except the salesman (Omari?

3.0
by mike on May 04, 2022

All good except the salesman (Omari?) went home knowing we had an appointment and told no one we were coming. And when he delivered our car he knew it had a defective windshield but said nothing. Nick and Laurie and the service department (replaced windshield) were very good. Overall the staff we dealt with directly and indirectly were very good. Just takes that one guy to give you a bad recommendation.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Mike, Thank you for taking the time to share your review. I would appreciate the chance to speak with you regarding your interaction with our Sales Team and the condition of your vehicle upon delivery. Please feel free to reach out to me at your own convenience. I look forward to connecting with you. Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Hello Mike, Thank you for the nice words about our Service Team. I would like to discuss with you your experience with our Sales Team. Would you be willing to contact me directly so we can see how we may be able to assist? Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Straight forward approach to selling.

5.0
by dalvorddra on May 03, 2022

Straight forward approach to selling. Staff extremely helpful and spent as much time needed to explain car after purchase. This was great because each new model has differences...

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello. Thank you for the excellent five-star review. We are pleased to hear about your smooth visit with us. Horne Mazda Avondale and our Sales Team is always happy to help. We look forward to doing business with you again soon.

About the same as anywhere else.

3.0
by jeffdoubleu on May 03, 2022

About the same as anywhere else. The video of "inspection" is kind of cool. The View playing on the TV was a bit harsh. Vending machine would be nice. If there was a vending machine, maybe point it out to customers. Free coffee is nice for those that like coffee.

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Hello, I would like to speak with you to discuss your service experience here at Horne Mazda Avondale. We always strive to provide high-quality services for our customers. Please contact me at your earliest convenience so we can discuss your feedback in greater detail. Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Hi. Thanks for reaching out. My experience wasn’t bad. It was average. To be expected. It was just an oil change, nothing that required too much knowledge or technical explanation. Not sure an oil change needs a “dealer review.” I’ll be back for the next service. Hope you have a good rest of your week. Jeff

Muy mala experiencia tardaron demasiado tiempo y no me

1.0
by dosromorals on May 03, 2022

Muy mala experiencia tardaron demasiado tiempo y no me mostraron como funcionaba el Apple car play instalado además que tenía una llanta con un tornillo en ella y no se me preguntó si lo arreglaban hasta que me. Entregaron el carro y tuvieron que entrar una vez más lo cual significó más tiempo entre a las 7:30 y salí alas 12:00 Mala atencion

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, Please know that we take your review very seriously and would appreciate the chance to speak with you regarding the time it took to complete your recent service visit. When you have a moment, you can reach out to me directly. I look forward to connecting with you. Thank you. Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Fantastic customer service!

5.0
by a.m.moss73 on May 03, 2022

Fantastic customer service! I appreciate the time David spent helping me find my new car. Such a nice man and thank so much! I know that the next person that comes to buy a car will have the great experience that I had.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello. We're thankful for your positive feedback on our Sales Department here at Horne Mazda Avondale. Our Team is delighted to see that you had a great experience here with our fantastic Sales Team. We look forward to seeing you again. Have a great day.

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