Horne Mazda Avondale

I wasn’t expecting to buy a car. Just picking up parts. Lynn was easy to talk to and only pushed a little.

You did not honor our free oil change and our Butler. Plus you didn’t bother to put windshield washer fluid in even though the mechanic checked on the paperwork that it was completed.

Brianna was friendly and not pushy and I really liked the video idea! Somebody was really thinking! It brings trustworthiness between the dealer and the customer.

Efficient and detailed when looking at your car they also provide a video explaining the issues

The dealer was extremely professional and friendly. They took really great care of us and listened to our concerns and questions and were very helpful.

After Horne took over, or at least the name change, this dealership has gone downhill. And Both Horne locations are like this. They refuse to schedule loaner vehicles and never have them available, when scheduling appointments will bring them back sooner as well as allow people to know they will be able to get their routine maintenance done, instead of having to call constantly or stop by to see if a loaner is available. This makes it incredibly hard to get work done, or especially have windshields replaced which require a dealer camera calibration after completion. I have spoken to the General manager Kim and they were very very rude about it and just said theres nothing they are willing to do and went on about paying over msrp for a vehicle for their wife, but "they dont upcharge," they just "add dealer options and charge you for the extra value". After my prepaid service contract is done, I will be happily taking by business elsewhere and not returning to buy or have any work done on my car. I love Mazda vehicles, but the Horne name left a sour taste in my mouth.

It was good, but I called the next day and left a message and no one has called me back.

I found out salesman, David Potts to be very knowledgeable, professional, and personable. They went the extra mile to make up for some deficiencies on our part to get the deal done. I would recommend!

I don’t plan on returning here due to lack of communication and transparency on services I would be charged for. I was not notified of the diagnostic fee of $177 until I went to pick up my car despite speaking with Brianne at check in and when she called to tell me what was found.

Jay is an awesome person and not a typical "car sales person". She is dedicated to the customer and now to Mazda, and truly feels it an honor to help people and I thank her with all of my heart and trust. Thank you for the whole experience and by the way I love the vehicle and how it drives! I just wish valley streets were in better condition to keep my cx30 in top shape. Thanks again!