Horne Mazda Avondale

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–8:00pm
Sunday
10:00am–6:00pm

Cars on the lot

48 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Horne Mazda Avondale are from Cars.com and DealerRater.com

837 reviews

I wasn’t expecting to buy a car.

4.0
by cdelipetz on May 13, 2022

I wasn’t expecting to buy a car. Just picking up parts. Lynn was easy to talk to and only pushed a little.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time in leaving this review. Horne Mazda Avondale hopes to serve you again.

You did not honor our free oil change and our Butler.

1.0
by PATTIDUNCAN10 on May 12, 2022

You did not honor our free oil change and our Butler. Plus you didn’t bother to put windshield washer fluid in even though the mechanic checked on the paperwork that it was completed.

Customer service 5.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your service experience here at Horne Mazda Avondale. Please contact me if you would like to discuss this further. Thank you, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Brianna was friendly and not pushy and I really liked the

5.0
by VIKINGS003 on May 12, 2022

Brianna was friendly and not pushy and I really liked the video idea! Somebody was really thinking! It brings trustworthiness between the dealer and the customer.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.

Efficient and detailed when looking at your car they also

5.0
by afonseca14.af on May 11, 2022

Efficient and detailed when looking at your car they also provide a video explaining the issues

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Horne Mazda Avondale appreciates the 5-stars and feedback.

The dealer was extremely professional and friendly.

5.0
by sing4golf1 on May 11, 2022

The dealer was extremely professional and friendly. They took really great care of us and listened to our concerns and questions and were very helpful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

loc} thanks you for doing business with us. We are glad to know you received professional and friendly customer service from our Sales Team. We look forward to working with you again in the future.

Horne Mazda Avondale thanks you for doing business with us. We are glad to know you received professional and friendly customer service from our Sales Team. We look forward to working with you again in the future.

After Horne took over, or at least the name change, this

1.0
by keslogan on May 10, 2022

After Horne took over, or at least the name change, this dealership has gone downhill. And Both Horne locations are like this. They refuse to schedule loaner vehicles and never have them available, when scheduling appointments will bring them back sooner as well as allow people to know they will be able to get their routine maintenance done, instead of having to call constantly or stop by to see if a loaner is available. This makes it incredibly hard to get work done, or especially have windshields replaced which require a dealer camera calibration after completion. I have spoken to the General manager Kim and they were very very rude about it and just said theres nothing they are willing to do and went on about paying over msrp for a vehicle for their wife, but "they dont upcharge," they just "add dealer options and charge you for the extra value". After my prepaid service contract is done, I will be happily taking by business elsewhere and not returning to buy or have any work done on my car. I love Mazda vehicles, but the Horne name left a sour taste in my mouth.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, Customer satisfaction is important to us and we would like the opportunity to discuss your recent experiences with our Service Department. Would you please contact us when you have a moment? Thank you, Customer Service Team (623) 600-7869

It was good, but I called the next day and left a message

4.0
by Teressa on May 10, 2022

It was good, but I called the next day and left a message and no one has called me back.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Horne Mazda Avondale thanks you for the positive star rating and feedback, Teressa.

I found out salesman, David Potts to be very

5.0
by andyhathome on May 10, 2022

I found out salesman, David Potts to be very knowledgeable, professional, and personable. They went the extra mile to make up for some deficiencies on our part to get the deal done. I would recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you leaving your much-appreciated feedback. We strive to provide this deserved level of service to our customers. We look forward to serving you again in the future.

I don’t plan on returning here due to lack of

2.0
by alexis.zinn on May 10, 2022

I don’t plan on returning here due to lack of communication and transparency on services I would be charged for. I was not notified of the diagnostic fee of $177 until I went to pick up my car despite speaking with Brianne at check in and when she called to tell me what was found.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Alexis, I would appreciate the opportunity to speak with you regarding our level of communication during your recent service experience. When you have a moment, please feel free to reach out to me directly. I look forward to connecting with you. Thank you. Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Jay is an awesome person and not a typical "car sales

5.0
by mfourdamon on May 07, 2022

Jay is an awesome person and not a typical "car sales person". She is dedicated to the customer and now to Mazda, and truly feels it an honor to help people and I thank her with all of my heart and trust. Thank you for the whole experience and by the way I love the vehicle and how it drives! I just wish valley streets were in better condition to keep my cx30 in top shape. Thanks again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi there, We appreciate your kind words and we are glad that you are enjoying your Mazda CX-30. Thank you for choosing Horne Mazda Avondale and we look forward to seeing you again.

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