Horne Mazda Avondale

Love the video of the inspection sent to your text! So you can see what’ repairs need to be done . Excellent idea!!

Dealer Responses

Hello, It pleases us to know that you are happy with your service experience. Thank you for choosing Horne Mazda Avondale and we look forward to working together in the future.

I brought up an issue with my car that I thought was caused by turning on my a/c and was charged 170$ for it even though the issue was not resolved.

Dealer Responses

Hello, Thank you for taking the time to share your feedback. At Horne Mazda Avondale, we take customer satisfaction very seriously and I would like the opportunity to further discuss your service experience. Would you kindly reach out to me at your convenience? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Jay Smith was amazing, she explained everything in great detail. The entire team was very nice and amazing to work with. If there were more than five stars I would give it to them.

Dealer Responses

We strive to provide top-tier service to all of our customers and we're glad you experienced that, RJ. We look forward to seeing you back to Horne Mazda Avondale again in the future!

Was a very professional, pleasant, experience from the moment I reached out online until I drove off with a vehicle.

Dealer Responses

Sounds like you had a great experience at Horne Mazda Avondale from start to finish, which makes us very happy! We are glad to learn you didn't feel pressure and you left with what you wanted. We are looking forward to taking care of any of your auto needs in the future.

Very polite, fast, excellent customer service and communication. Helpful with questions. Clean, informative, had lots of information.

Dealer Responses

Hello, It's nice to learn that your experience was excellent, communicative, and informative. Thank you for choosing Horne Mazda Avondale and please let us know if we can be of any further assistance.

Excellent service, very fast and friendly. I would be back again. Excellent service, very fast and friendly. I would be back again.

Dealer Responses

Thank you for sharing this positive feedback with us. We are happy to see that you enjoyed excellent, friendly service while working with the Horne Mazda Avondale team. We hope to see you back again next time.

It was by far the best experience I've had at any dealership. The staff is professional and personable.

Dealer Responses

Hello, we are truly pleased to learn that we provided you with the best experience here at Horne Mazda Avondale and how personable and professional our staff was. It's been our absolute pleasure to serve you and we hope that you return soon.

I wasn’t expecting to buy a car. Just picking up parts. Lynn was easy to talk to and only pushed a little.

Dealer Responses

Thank you for taking the time in leaving this review. Horne Mazda Avondale hopes to serve you again.

You did not honor our free oil change and our Butler. Plus you didn’t bother to put windshield washer fluid in even though the mechanic checked on the paperwork that it was completed.

Dealer Responses

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your service experience here at Horne Mazda Avondale. Please contact me if you would like to discuss this further. Thank you, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Brianna was friendly and not pushy and I really liked the video idea! Somebody was really thinking! It brings trustworthiness between the dealer and the customer.

Dealer Responses

Sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.