Horne Mazda Avondale

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–8:00pm
Sunday
10:00am–6:00pm

Cars on the lot

41 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Horne Mazda Avondale are from Cars.com and DealerRater.com

834 reviews

Service was efficient and my advisor kept me up to date

5.0
by atucker7 on Jun 10, 2022

Service was efficient and my advisor kept me up to date on all periodic maint. requirements.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi there, sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.

Hi there, sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.

Hi there, sounds like you had a very efficient experience with our Service Team. That's exactly what we like to learn! Thank you for bringing your vehicle to us at Horne Mazda Avondale and we look forward to servicing your car again when needed.

I was very impressed with this dealership.

5.0
by rmarmon on Jun 10, 2022

I was very impressed with this dealership. The service adviser was very courteous and my care was serviced promptly and well. I was particularly impressed with the video they sent me during servicing where the tech showed all the elements of the check - brake condition, tire condition, fluids, etc.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are thrilled to read that you had such a fine experience with our Service Team. We really appreciate your giving this kind review. Thank you for being a customer at Horne Mazda Avondale!

We are thrilled to read that you had such a fine experience with our Service Team. We really appreciate your giving this kind review. Thank you for being a customer at Horne Mazda Avondale!

We are thrilled to read that you had such a fine experience with our Service Team. We really appreciate your giving this kind review. Thank you for being a customer at Horne Mazda Avondale!

Very customer service oriented the check in was quick and

5.0
by mberg52 on Jun 09, 2022

Very customer service oriented the check in was quick and efficient they knew what I needed

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your review of the customer service you received here at Horne Mazda Avondale! Be sure to come in any time you need quality service in the future.

Thank you for sharing your review of the customer service you received here at Horne Mazda Avondale! Be sure to come in any time you need quality service in the future.

Thank you for sharing your review of the customer service you received here at Horne Mazda Avondale! Be sure to come in any time you need quality service in the future.

No issues in and out fast very nice inspection video

4.0
by CINDYMCCOOG on Jun 09, 2022

No issues in and out fast very nice inspection video (Sweet). Regards, Cindy E McCoog

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi Cindy, thank you for taking the time to write about your service visit with Horne Mazda Avondale! We are very happy to learn of your experience with our Service Team. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us!

Hi Cindy, thank you for taking the time to write about your service visit with Horne Mazda Avondale! We are very happy to learn of your experience with our Service Team. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us!

Second time running.

1.0
by jeffmoon518 on Jun 09, 2022

Second time running. Service writer never communicated with me. Did not update repair status in the online app. Did not respond to my first three messages. Lied to me about a Lyft coming to pick me up. Had to arrange my own ride, which I don’t care about, but I waited 30 minutes for the dealer arranged Lyft that was never actually requested. I am happy with the work the technician did but I can’t deal with the incompetence just to get to the technician. Definitely costing you business.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello Jeff, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to speak with you to discuss the feedback you have shared. Can you please email me with your preferred contact information? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Hello Jeff, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to speak with you to discuss the feedback you have shared. Can you please email me with your preferred contact information? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Hello Jeff, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to speak with you to discuss the feedback you have shared. Can you please email me with your preferred contact information? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Good experience at the dealership as a whole.

4.0
by lyzbeth1 on Jun 07, 2022

Good experience at the dealership as a whole. The Finance manager negatively impacted my rating.

Customer service 1.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hello, Thank you for sharing your four-star review. We at Horne Mazda Avondale are glad you enjoyed a positive dealership experience working with our Sales Team. I would, however, like the opportunity to speak with you regarding the feedback you shared. Please provide me with your preferred method of contact so we can discuss this in further detail. Best regards, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Hello, Thank you for sharing your four-star review. We at Horne Mazda Avondale are glad you enjoyed a positive dealership experience working with our Sales Team. I would, however, like the opportunity to speak with you regarding the feedback you shared. Please provide me with your preferred method of contact so we can discuss this in further detail. Best regards, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Hello, Thank you for sharing your four-star review. We at Horne Mazda Avondale are glad you enjoyed a positive dealership experience working with our Sales Team. I would, however, like the opportunity to speak with you regarding the feedback you shared. Please provide me with your preferred method of contact so we can discuss this in further detail. Best regards, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Service was quick and efficient.

5.0
by Nam on Jun 07, 2022

Service was quick and efficient. I went in for a tint repair and they solved the problem.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Nam! Thank you for choosing Horne Mazda Avondale for your service needs. We are pleased to know that our Service Team was able to diagnose your vehicle and perform a successful tint repair. Please let us know if there is anything else we can do for you.

The dealership was friendly, and professional l will

5.0
by nye1173 on Jun 07, 2022

The dealership was friendly, and professional l will recommend this dealership to all my family and friends; Sean was great.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for your kind words and your recommendation! We're happy to learn our team was friendly and professional during your visit. Please let us know if you have any additional questions or needs and thank you again for choosing Horne Mazda Avondale!

The service was very quick and efficient.

5.0
by jolarios9 on Jun 03, 2022

The service was very quick and efficient. My appointment was set to be at 4:30 p.m but I was able to come in early. The staff communicated very well. I got a video on what needed to be done and it was very helpful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello and thank you for choosing Horne Mazda Avondale. We are pleased to learn that our Service Team was able to get you in earlier than your scheduled appointment. We appreciate your business and look forward to working with you again.

I was promised that I would get the online sales price

2.0
by ai3ferrer on Jun 03, 2022

I was promised that I would get the online sales price but I didn’t. They said that since they gave me more for my car (traded my old one in) that they had to up the sales price on the new car. None of this was disclosed to me. Wish they were more honest/transparent with what they were doing. Probably would not recommend them.

Customer service 5.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hello, Thank you for informing us about your experience with our Sales Team. Your satisfaction means a lot to us, and we take your feedback very seriously. Please reach out to me at your earliest convenience to discuss this in greater detail. Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

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