Horne Mazda Avondale

Third visit back for an ongoing issue as well as a tire replacement. Problem still not solved for my issue having to do with safety. Was quoted a wait time of an hour to an hour and a half and waited well over three hours. I have a new tire, but safety issue still ongoing and it’s concerning it’s not taken more seriously. Was recommended that I change my battery to stop my car from turning on brake assist which is causing my cars brakes to lock up in unusual instances where it’s not necessary. Note: I was told on multiple occasions my tire was under warranty for three years. Purchased March of 2021, but was told I no longer was eligible to use warranty as it had been over one year. So I had to pay for a new tire.

Dealer Responses

Hello, I appreciate you taking the time to share your review. Customer satisfaction is very important to all of us at Horne Mazda Avondale. I would like the opportunity to further discuss your experience with our Service Department. Would you kindly reach out to me at your convenience? Best, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Very customer oriented, specific information was provided no BS. Got me in same day. And sent me a video of my car's inspection.

Dealer Responses

Thank you for choosing the team here at Horne Mazda Avondale to handle your car's inspection. We appreciate your business.

One of the best and easiest car purchases I have ever made. These guys are great!

Dealer Responses

We at Horne Mazda Avondale are pleased to read that you had an exceptional experience with your car purchase. We appreciate your honest review and look forward to seeing you again soon!

Great online and then in person experience. Worth the 3 hour drive. Thanks to Nick ( sales manager) and Omarion ( internet sales manager).

Dealer Responses

Hello, we here at Horne Mazda Avondale and our Sales Team are so excited to learn that you had a great experience with your new purchase. We also wanted to thank you for taking the time to give us a wonderful five-star review on DealerRater. Hope you are enjoying your new ride.

Excellent, service and they sent me a video of what the car looks like from the engine to the entire car Great job Madza out did themselves. Thank you for the great job

Dealer Responses

All of us at Horne Mazda Avondale are very pleased to read that you had such an exceptional experience with our Service Team. We are thankful for your five-star review and thank you for your business!

Maria was very friendly and understood my concern. She was easy to work with. I was a little surprised that I had to contact the service desk 5 minutes before closing for the weekend because no one contacted me to update me on my car. I have to wonder if I would have even been given an update if I hadn’t called. I was disappointed to have to bring my car back a second time after the mechanics couldn’t duplicate the issue the first time. I even supplied a video showing the issue. The issue happened repeatedly and constantly so I found it frustrating that they had a hard time replicating it. They were able to identify and claim to have fixed the issue after bringing the car back a second time.

Dealer Responses

Hello, Our goal here at Horne Mazda Avondale is to always provide a high-quality service experience. We would appreciate the chance to speak with you about your recent visit. Please reach out to us so that we can address your feedback. Thank you, Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Good attention, good service, kindness, they explain everything related to the services they provide, thankful for my car.

Dealer Responses

We're so grateful for this positive review. Customer satisfaction is our main goal, and it pleases us to receive your positive rating.

We're so grateful for this positive review. Customer satisfaction is our main goal, and it pleases us to receive your positive rating.

Service was overall good. Thought price I was charged for tire plug was too high though.

Dealer Responses

Hello! We are glad that our Service Team was good! We appreciate your review and feedback of us here at Horne Mazda Avondale.

had my car for over 2 weeks just got an diagnosis of what was wrong with it and then told me the wrong thing once they figured it out.

Dealer Responses

Hello, We appreciate you sharing your review regarding your recent service with Horne Mazda Avondale. Customer satisfaction is extremely important to our dealership. Could you connect with me using the phone number or email address listed below to share with me your experience? I look forward to hearing from you. Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

Hello, We appreciate you sharing your review regarding your recent service with Horne Mazda Avondale. Customer satisfaction is extremely important to our dealership. Could you connect with me using the phone number or email address listed below to share with me your experience? I look forward to hearing from you. Kim Yett General Manager kyett@hornemazdaavondale.com 623-600-7869

I was very impressed with this dealership. The service adviser was very courteous and my care was serviced promptly and well. I was particularly impressed with the video they sent me during servicing where the tech showed all the elements of the check - brake condition, tire condition, fluids, etc.

Dealer Responses

We are thrilled to read that you had such a fine experience with our Service Team. We really appreciate your giving this kind review. Thank you for being a customer at Horne Mazda Avondale!

We are thrilled to read that you had such a fine experience with our Service Team. We really appreciate your giving this kind review. Thank you for being a customer at Horne Mazda Avondale!

We are thrilled to read that you had such a fine experience with our Service Team. We really appreciate your giving this kind review. Thank you for being a customer at Horne Mazda Avondale!