Honda of Watertown

4.7

Hours of Operation

Service
Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–5:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

75 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Honda of Watertown are from Cars.com and DealerRater.com

726 reviews

I bought a honda 2018 and didn’t explain better about...

3.0
by norma57812 on Jan 16, 2022

I bought a honda 2018 and didn’t explain better about glass coat now loss money by trade the car still waiting on my money for extended warranty added ir I fight for it bad service on that side

Customer service 4.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to share your recent experience at Honda of Watertown. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Michael Caldarola mcaldarola@hondaofwatertown.com Service Manager

We were very pleased with our experience at Liberty...

5.0
by m1urban on Jan 08, 2022

We were very pleased with our experience at Liberty Honda. They were courteous and helpful throughout. No hard sell or high pressure.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

Great service

5.0
by Kyle on Jan 04, 2022

I had another great experience at Honda of Watertown. Dave was a great help in finding my new lease in a time where inventory was slim to none.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

Lorensen Auto Group

5.0
by Roger on Jan 02, 2022

Great staff. Our interactions with Salesman Dave Bonomo and Business Manager Greg LeBeau were a pleasure. Could not have gone better.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Dave and Greg were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Michael Caldarola mcaldarola@hondaofwatertown.com Service Manager

Great Customer Service

5.0
by Shakiel on Jan 01, 2022

Brandon was an amazing sales person, he keep me updated and made sure if I had any questions they were answered. This is the second car that I got from here and he was the sales person for both. I will continue to buy cars here as long as I get to work with amazing people like Brandon. Even the finance manager was super nice, it’s always a good vibe when I go to Honda of Watertown. Wouldn’t have gone anywhere else.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

At Honda of Watertown, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

Service

5.0
by Lorraine on Jan 01, 2022

Efficient, everything clearly explained, comfortable waiting area. Personnel seemed quite knowledgeable about my vehicle, and were very considerate of my time.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Michael Caldarola mcaldarola@hondaofwatertown.com Service Manager

Brandon was an amazing sales person, he keep me updated...

5.0
by Shakiel on Jan 01, 2022

Brandon was an amazing sales person, he keep me updated and made sure if I had any questions they were answered. This is the second car that I got from here and he was the sales person for both. I will continue to buy cars here as long as I get to work with amazing people like Brandon. Even the finance manager was super nice, its always a good vibe when I go to Honda of Watertown. Wouldnt have gone anywhere else.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

Excellent

5.0
by David on Dec 31, 2021

Very professional and straight forward. Hassle free process and wonderful staff. I would definitely buy another vehicle from there and would recommend anyone who is looking for a Honda!

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

David, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

Over Charging

1.0
by Steve S on Dec 21, 2021

This was a dealership I have bought mt last 4 cars from. They were great. My lease was up now and they lied about finding a new car that i wanted some 350 miles away. I found multiple of the same car 60 to 100 miles away. Due to their find the wanted to charge some $7000 over MSRP on a $50000 vehicle. I get it, sellers market. So i decide to buy out my lease. They want to charge about $1500 to inspect my car and gave me the payment numbers. The payment numbers were about $9000 more than going through my credit union. They are really trying to take advantage of the customer in this market. BEWARE!!!

Customer service 1.0 Buying process 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Steve, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

Great service, beautiful clean facility.

5.0
by Charles on Dec 15, 2021

Our salesman, David Bonomo, was knowledgeable and attentive and responsive to my questions. The entire process of buying the was excellent. Would definitely recommend David to everyone.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Congratulations on your new car, Charles! Thank you for taking the time to write about your experience. It's great to know David and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jon Elmazi jelmazi@hondaofwatertown.com General Manager

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