Honda of Seattle

I brought my car in for a maintenance service. During the service, I was provided a free shuttle service downtown r/t while I waited. I was given a full "health report" for my car. This was extremely useful, as I can plan on when to replace my tires and any other maintenance issues needing repair. In addition, I was given 2 coupons for free car washes! Awesome place!

Dealer Responses

Thank you for sharing your experience! It is always great to see when a guest has a wonderful time from beginning to end. Those health reports are great because it shows you what you need to prepare for. We know taking the best care of your vehicle as possible can get expensive, especially when you don't know what to expect. I hope we can continue to build a trusting relationship. Please be sure to let us know if there are any other automotive needs may arise, and thank you for choosing Honda of Seattle!

Thanks Anna Lui for helping with my vehicle! Would definitely recommend for anyone to service their car here, knowledgeable and great. And great muffins and coffee is always a plus

Dealer Responses

Thank you for leaving a review!I always enjoy reading about a guest that has an enjoyable time with us. It truly makes a difference to work with someone who is knowledgeable about what is best for your vehicle. Please be sure to let us know if there are any other automotive needs may arise, and thank you for choosing Honda of Seattle!

My turn signals made buzzing sounds and of course would not replicate for Honda! Although I appreciate that Honda of Seattle didn't want to gouge or overcharge me, I wish the technicians would have acquiesced when I said my car needed a new turn signal relay. I had to insist and also call my spouse and have him speak with the technicians. They did install a new relay, and wouldn't you know it? My turn signals work!

Dealer Responses

Brenda, Thank you for leaving a review! I apologize you had to jump through hoops in order to get the repair you wanted. We just want to be sure the repair we are making is what needs to be done. No one wants to throw away money. I hope you will be next time an automotive need may arise. Thank you for choosing Honda of Seattle!

With the assistance of Ms. Anna Lui, I was able to have my car repair in an reasonable time. She assisted me with dropping off my car early enough, to allow enough time to get back to the Everett Naval Base on time. Through out the diagnostic, she called to make me aware of the necessary repairs needed for my car, and that I was able to afford with living on an tight income. What matter the most is the fact she understood the repairs I needed in order to drive the vehicle safely, and then she help me reschedule for the other repairs that could be delay, without placing my family into an financial crunch. Her service was outstanding, and as usual, I am always please with the service at this dealership.

Dealer Responses

Thank you for leaving a review! It is always wonderful to see a sort of cohesiveness between our guests and Advisors. Anna understands how expensive repairs are and wants you to be informed as possible on what needs to be done and when. Doing this builds a long lasting, and trusting relationship. I will be sure to let Anna know know much her efforts were appreciated. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Honda of Seattle!

I brought a Civic in to Honda of Seattle for a pre-buyer's inspection. To start, the customer service was excellent. Honda of Seattle even beat the prices at my normal mechanic (Honda of Burien). Most importantly, Kyle did a detailed assessment of the car, and he caught issues that saved me from purchasing a potential money-pit of a car.

Dealer Responses

Thank you for leaving a review! Your experience was amazing to read about. It always puts a smile on my face to read about a guest being taken care of from beginning to end with amazing customer service. I'm sorry you ended up not wanting the vehicle you had your eye on, but we do have quite a few pre-owned vehicles here if your interested. If there is anything else we can do for you please let us know, and thank you for choosing Honda of Seattle!

I don't typically write reviews but this is the 3rd time I've been to the new location of Honda of Seattle and had the pleasure of working with Kyle Patterson in the Service Department. Each time I've been there, I've been checked in promptly at my appointment time and felt that my car concerns were clearly understood. Service and repairs were completed within the estimated time and at a reasonable cost. Kyle always takes the time to explain what was done to my car while it was in for service as well as what is recommended for my next visit, or issues that I should address more urgently. Honda of Seattle also provides a great shuttle service, as well as a clean and friendly facility. I'll definitely call Honda of Seattle if my car needs service again.

Dealer Responses

Thank you for leaving a review! I love being able to see a guest coming and and building a trusting relationship with one of our Advisors. You can always see the way he cares about each guest by the time he takes to explain everything in a way that anybody can understand. We all know how big if an asset he truly is to our service department. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Honda of Seattle!

When I decided it was time to replace my vehicle, I admit I was dreading the process. The last I had purchased from a dealership was 15 years ago, when the process involved traveling from dealership to dealership, trying to find the right car. I was happy to discover those days are over! An internet search led me to the perfect car at Honda of Seattle, and to working with Timur. Timur was both straightforward and supportive theoughout the entire process of the purchase. I never felt pressured, nor did I ever feel he was not revealing all the information about the vehicle, price, or conditions of the deal. He was so pleasant to work with and I would gladly send anyone I know to purchase a car with him!

Dealer Responses

Thank you for leaving a review! Your experience truly put a smile on my face. I have also always dreaded going into a dealership. Honda of Seattle is different, to know you felt this from your first interaction is what we want to hear. We have worked hard on building a process to make this as painless as possible for our customers as possible. We tell you everything up front so there are no surprises later on. With Timur's vast knowledge he is able to articulate everything that is important in a way that is easy to understand. I hope this is the start of a long lasting relationship. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Honda of Seattle!

I take both our Oddyssey and our Mazda3 here. Service and staff are excellent, and I don’t ever feel I’m being upsold on unnecessary fixes. I find this service shop very reliable, and one that lives up to the reputations of Honda and Toyota.

Dealer Responses

Thank you for leaving a review! It is always nice to see when a guest feels comfort in bringing any make of vehicle to our dealership. I feel like the honesty on what your vehicle actually needs is what sets us apart from other dealerships. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Honda of Seattle!

Rachel Les was very quick to check me and get me a shuttle to and from my house. The waiting area is very Spartan. I like michaels Toyota in Bellevue. Much better. They provide more comfortable waiting area, TVs and snacks.

Dealer Responses

Thank you for leaving a review! I'm glad you were happy working with Rachel. She always delivers wonderful customer service while helping guests do what is best for them. I will definitely look into what we can do to make the waiting area more comfortable. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Honda of Seattle!

I'm a first time buyer and was a little nervous and unsure of the process. Timur was fantastic. He walked me through everything, was super flexible and helpful, and totally patient. I got a great deal on my car without the haggling and got a phenomenal trade in value that was way higher than I expected. Thanks Timur!!!!

Dealer Responses

Thank you for sharing your experience! I know how stressful it can be purchasing a new vehicle, especially when it is your first time. I'm glad you were able to work with Timur. His vast knowledge, and extreme patience is unparalleled. I hope you love your vehicle for years to come. Please let us know if there are any other automotive needs that may arise, and thank you for choosing Honda of Seattle!