Honda of Seattle

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

96 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Honda of Seattle are from Cars.com and DealerRater.com

143 reviews

Transmission failure due to lack of service

1.0
by Ambika T on Mar 02, 2020

I do not recommend Honda of Seattle for any car needs. I was a loyal customer of nearly 5 years and used to speak highly of this dealership. I purchased from them a new Honda Fit in 2015 and have taken my car back here for many services such as oil changes, new battery, brakes, tires, etc. I relied and trusted them to make sure my vehicle was always taken care of, and expected that they would provide full transparency if my car needed any attention. This was a big mistake. I did not go to school for automotive repair, I have minimal knowledge of cars, this is why I bought a new car and always returned to the dealership so I may pay the "experts" to care for my car. My transmission blew out at the end of 2019 at 111k miles. My warranty ended at 100k miles. Although I don't know much about cars, I consider myself a very responsible person, so how was this possible? The dealership told me it was my fault that the transmission failed because I didn't change the transmission fluid. I didn't even know that was a thing! Why didn't they tell me to change the transmission fluid? They said they did. I reread all my service receipts, one in particular from December 2018. It says "B13 Service declined." What is a B13 service? No one told me, the service technician at the time didn't explain what it was. There's no explanation of what that service is on the receipt. Apparently it means transmission fluid change, is what the dealership told me AFTER my transmission blew out a year later. I would've thought the expert service technicians would explain "hey, when's the last time you changed your transmission fluid? We recommend you do that now, or your transmission might fail down the line." But no, this is not how dealerships make money. It would be easier to NOT explain to a gullible and naive, yet loyal customer what a coded number service means. They offered me a remanufactured transmission, quoted at $5900 tax as a thanks for all the years of loyalty and purchasing a new car from them. Very irresponsible and dishonest business policy, and I would hate for someone else to have to go through this. I purchased a used transmission from AAMCO for $2900, and remain very disturbed and frustrated at Honda of Seattle for their lack of accountability.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Ambika, It is your responsibility to properly maintain your vehicle. At the time of purchase, your car comes with an owner's manual that lists what the required Maintenance Minder Codes stand for, so in the event that you are not able to service your vehicle at an Authorized Honda Dealership you would be an informed owner. As we explained to you in our response, we would not have been able to inform you of the 1st transmission service that was due because your 2015 Honda Fit was serviced at independent repair facilities from 10 to 78,807 miles. The average recommendation for the replacement of the transmission fluid is 30,000 - 50,000 miles, depending on your driving habits. When we saw your vehicle in December, 2018, it was at 94,576 miles. It was already due for the 2nd transmission fluid service, you declined. In October, 2019 when the vehicle was at 109,897 miles, we recommended replacing the transmission fluid again, you declined. Had the transmission failed while the vehicle was under 100,000 miles, the issue would still not have been covered under the power train warranty due to your lack of maintenance. Honda of Seattle will always do the right thing and stand by our technicians work and recommendations. We cannot and will not force any of our guests into performing services that they choose not to move forward with. We are not able to assist, however, when customers do not maintain their vehicle's properly.

I do not recommend Honda of Seattle for any car needs. I...

1.0
by AT on Mar 01, 2020

I do not recommend Honda of Seattle for any car needs. I was a loyal customer of nearly 5 years and used to speak highly of this dealership. I purchased from them a new Honda Fit in 2015 and have taken my car back here for many services such as oil changes, new battery, brakes, tires, etc. I relied and trusted them to make sure my vehicle was always taken care of, and expected that they would provide full transparency if my car needed any attention. This was a big mistake. I did not go to school for automotive repair, I have minimal knowledge of cars, this is why I bought a new car and always returned to the dealership so I may pay the "experts" to care for my car. My transmission blew out at the end of 2019 at 111k miles. My warranty ended at 100k miles. Although I don't know much about cars, I consider myself a very responsible person, so how was this possible? The dealership told me it was my fault that the transmission failed because I didn't change the transmission fluid. I didn't even know that was a thing! Why didn't they tell me to change the transmission fluid? They said they did. I reread all my service receipts, one in particular from December 2018. It says "B13 Service declined." What is a B13 service? No one told me, the service technician at the time didn't explain what it was. There's no explanation of what that service is on the receipt. Apparently it means transmission fluid change, is what the dealership told me AFTER my transmission blew out a year later. I would've thought the expert service technicians would explain "hey, when's the last time you changed your transmission fluid? We recommend you do that now, or your transmission might fail down the line." But no, this is not how dealerships make money. It would be easier to NOT explain to a gullible and naive, yet loyal customer what a coded number service means. They offered me a remanufactured transmission, quoted at $5900 +tax as a thanks for all the years of loyalty and purchasing a new car from them. Very irresponsible and dishonest business policy, and I would hate for someone else to have to go through this. I purchased a used transmission from AAMCO for $2900, and remain very disturbed and frustrated at Honda of Seattle for their lack of accountability.

Overall experience 1.0 Does not recommend this dealer.

Rude Manager with no guts

1.0
by daddy on Aug 03, 2019

Really rude unprofessional staff, specially the manager he seems to have no professionalism and ethics...

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Desperate to Make a Sale

1.3
by carbuyer1234 on Feb 23, 2019

Went to Honda of Seattle With the full intent to purchase a new car and was greeted by Gareth. Really like that all prices are on the windshield of every car. I was very upfront that I was looking and trying to decide what to buy and do not like being pressured to buy. I was very specific that if I selected to buy a Honda Gareth would be my salesperson. After visiting I have received numerous emails, text messages, phone calls from Gareth wanting to sell me a car. This high pressure follow up has made me decide to go elsewhere to purchase a Honda!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Helped with all of my questions

5.0
by JG on Oct 11, 2018

Kyle Patterson was extremely helpful and patiently answered all of my 1000 questions. Every interaction was on time, easy, and positive. Also, shop hours work well for before or after work.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for leaving a review! I enjoy seeing a guest be able to have all their questions answered. Kyle is great at being able to explain things in a way anyone can understand. To feel like you know what is going on with your vehicle is important to the life of your vehicle. To make it running in top shape is our first priority. If there is anything else that comes up please let us know. Thank you for choosing Honda of Seattle!

Great Honda Service Center

5.0
by TresAnn on Sep 11, 2018

I have been taking my Honda to Honda of Seattle’s service center for years and have always appreciated their great customer service and excellent car service. Yesterday’s service was perfect as always

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Service

5.0
by Christian Howard on Aug 07, 2018

Jeremy Krom was great to work with. He informed in detail about my car mechanics and what to look for in the future. I appreciate his honesty and sincerity!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving a review! It is always wonderful to see a guest have a great time with our Service team. Jeromy is a valuable asset to our team. His honesty is something to be admired. Please be sure to let us know if there are any other automotive needs that may arise, and thank you for choosing Honda of Seattle!

Great and quick service!

5.0
by Rangarajan Krishnan on Jul 30, 2018

I dropped off my car for a regular service - oil change, tire rotation and got it back within the day. They also found and fixed a chip in my front windshield by working quickly with my insurance.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving a review! I enjoy seeing a guest being taken care of from beginning to end. To know we even helped you with your windshield is just the added bonus. I hope you think of us with any future automotive needs, and thank you for choosing Honda of Seattle!

Great service

5.0
by Donika on Jul 27, 2018

Donika was so professional was truly concerned with the quality of my customer service and the quality of my vehicle. The shuttle was also prompt and easy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving a review! I'm glad you were able to work with Donika, and see her compassion for every guest that comes in. She truly is a valuable asset to our team. Please let us know if there are any other automotive needs that may arise, and thank you for choosing Honda of Seattle!

Nancy

5.0
by Nancyd on Jul 27, 2018

Kyle PAtterson and another girl who works there ( sorry don't know her name) we're very good to me. The woman helped find my keys . Kyle was great at explaining what they would do, how much it would cost and how long it would take. I decided to wait in the nice waiting room and they finished early. Very pleasant experience an excellent service on my car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for leaving a review! It is always great to see a guest have an enjoyable experience with multiple different employees. I believe it shows how well we all work together to achieve something great. Relaying information is most important. To know you have everything you need to make an informed decision is what we strive for with every guest. I hope you think of us when any other automotive needs arise, and thank you for choosing Honda of Seattle!

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